America’s Best Contacts & Eyeglasses

Get away with this business with all cost. I paid $ 400 for two pairs of eyelashes. They are bad quality (brand Ray Ban– might be fake one). The services is so bad & rude rude …
Thank you for Nancy & Scott Oliver help me to solve problem with My son’s eyeglasses. I am happy.

Don’t come here. The technician scratched my lens when attempting to repair frame. I’m filing a complaint after the holidays.
Update ¹²⁄₂₃:
Talked with store manager. Manager is unwilling to work with me on reimbursing new lens to replace damaged lens. My only option is to file a complaint with their National Customer Service channel. I’m hoping company can resolve this with me to make things right.

This was my first experience with Americas best. I have always gone to private doctors, lens crafters, etc. I have had contacts and glasses since I was 15yrs old and I’m now 33. I’ve been doing this awhile. I saw a deal about glasses and decided to call about pricing etc. The woman who helped me over the phone was great! Very attentive, explained everything articulately and I never felt rushed talking with her. When I arrived for my appt I went up to the desk and the woman was texting on her cell phone while I waited. It turns out this woman was the manager! I made a point of telling the her/​manager (Lina) about my positive interaction with Sarah, the receptionist. However, my experience went down hill from there. All 3 people who I had contact with were rude, aggresive, rushed, and didn’t seem to want to be there. First I saw the tech who didn’t seem to know much. After her, I was waiting to see the doctor and I saw her sneak in before me to get her contacts checked briefly. The doctor wrote her a prescription after seeing her for literally not even 1 minute. When I was called to see the doctor, I could tell he was in a hurry. He didn’t even introduce himself. He Had me sit and immediately started exam without explaining anything. After a few minutes he said my prescription had changed (I brought In my old contact prescription and boxes so they knew what it was). I was surprised considering my vision wasn’t bothering me and my prescription hadn’t changed in 4 yrs. I tried to ask him questions and CONTINUALLY interrupted me and cut me off. I finally asked him to please be patient with me and he again cut me off saying «I am». He didn’t want to troubleshoot or help me in anyway. After my exam I sat waiting for the woman who orders contacts and glasses. Her name is Krista. My dad was there with me getting his own glasses so I had already witnessed her negative attitude. She was rude and borderline angry. She seemed very annoyed at the slightest question. I have a masters degree from university of Michigan-​I consider myself a smart person however they give you SO much info and different pricing it’s hard not to ask questions or ask for clarification. Whenever we asked questions (for example I asked where a certain brand of glasses was) she aggressively pointed to it. She also responded quite a bit with «like I said before». I did tell the manager about my experience with the doctor and she offered for me to see their alternate Doctor And said the one I saw has a rep for rushing. I felt so bad for the elderly clients (my dad) who weren’t used to this fast paced, lack of caring and rude customer service. I don’t normally write reviews but I felt like I had to.
**UPDATE**-I returned almost 2 weeks later to pick out glasses and get my contacts. It was a totally different experience than my previous review. None of the staff that I had encountered before were there however the manager was the same-​Lina. she was a good multitasker, helping many of the workers as well as customers. She was very knowledgable, friendly and helpful! She made a point of talking to me about my review and telling me what she was doing differently to make customer service better. I needed a place to change my baby and the doctor saw me looking and helped direct me to a comfortable room. I was pleased with that. I returned again this time with my dad and the the girl helping him was very bright, polite and friendly. The girl helping me was new but she was also sweet, friendly, and very helpful. She gave me opinions on glasses and what looked best on me. I wanted to update my review because it was a drastic change from what I experienced previously, even down to the doctor! I will continue to go here for my eye care.

Terrible customer service. I knew I was going to have a quick exam based on the type of business they are. The optometrist was all business, not really very polite but not terrible. I did not anticipate how LONG it would take to just order contacts (same contacts I already wear by the way). I had about three questions for the optician. Simple ones that any properly trained employee should be able to answer but she couldn’t. She spent about 15 minutes after each question trying to find someone who could answer my question. In my opinion, this poor girl was not properly trained to do her job and was just thrown to the wolves. I will NEVER go back to this store. I have been to America’s best at another location with a way better experience. Clearly the management does not care enough to put the time in to train employees.

Stopped in without an appointment to get my father’s glasses repaired. Prompt and friendly service. Genuinely interested in helping and ensuring that things are done right. No charge for the repairs — and done quickly.
Will be back as a customer. Thank you all.

Just got my money returned. I wouldn’t recommend it to anyone who wants to get new lenses. I had a terrible experience there and got eyeglasses with imperfection for twice. The lady manager was rude and impatient.

They don’t have the best selection but the prices and packages are a good value. Sandra was helpful and patient with us as we asked many questions about the packages.

I bought the Club membership a year ago when I didn’t have insurance. It seemed like a good deal. I scheduled an exam so I could order contacts. Everything seemed to go fine. 2 days later I began experiencing blurry vision in my right eye. I scheduled another appointment thinking the prescription was not right. The doctor increased the strength of the right contact although admitted that either way my vision was ²⁰⁄₂₀. The doctor told me it was probably my eye adjusting to the new prescription. A few days later my sight was now cloudy, like I was peering through fog but my actual eye looked fine in the mirror. Understandable concerned I go back to the store. Its a Saturday and it isn’t busy. I explain what’s happening to my vision in my right eye and the lady at the front desk does not understand. I re-​explain all the while remaining calm. For some reason the lady is rude to me. She acts as if she doesn’t believe me like I’m trying to scam her. Only when she finds out I’m a club member she agrees to let me see a doctor. I wait in the waiting area and before the doctor sees me the lady goes into his office for a few minutes. When the doctor (different doctor from the original one I saw the first two times) calls me into his office he asks, what’s going on? I tell him that since my appointment Monday my vision is getting worse and cloudy. His response was a curt «I doubt that.» Feeling really upset that my vision is getting worse, the front lady being rude, and now the doctor is practically calling me a liar. I don’t lose my composure. I ask, «Why is everyone being so hostile towards me? The lady thinks I’m trying to scam her and now you’re being rude. Let’s be friends. Let’s start over. I am experiencing cloudy vision that is getting progressively worse. Please help me.» He basically does a half hearted vision test then looks at my eye and says the «cornea is dry». He tells me to get over-​the-​counter eye drops and it should clear up in a couple months. I leave unsatisfied. I call the Kellogg Eye Center the following Monday. They did a battery of test and found that my optic nerve was swollen. The diagnosed me with optic neuritis. They scheduled a MRI because optic neuritis can be a sign of other more serious disorders. As of a week after my third visit to America’s Best my vision is completely gone in my right eye. Fortunately, the results of the MRI shows I don’t have a tumor but the doctors say it could be 2 – 6 months before my sight is back to 100%.
I don’t think I could step foot in that America’s Best again. Everytime I think about how I was treated it makes me angry and sad. I question whether it was simply incompetence or if it was something about me that produced the poor service.

This store is great. I came in to get a pair of back up glasses with an outside prescription. When I walked in the door I was greeted and asked if I needed any help. They let me browse for almost an hour without hovering or making me feel uncomfortable. It got busy while I was looking for the right pair, but they cordially greeted everyone who came through the door. When it came time to order my glasses the sales staff talked me through all options without being the least bit pushy about upgrades. They had demo lenses to show all the options. This is the best glasses buying experience I’ve had in a while. I will definitely be back.

Really slow and poor service. Couple stars for the low prices on a reasonable frame selection. Would recommend LensCrafters if you’re they’re in-​network.
EDIT — Thanks, Andy. I’m not really interested in harping over with your management team the 2.5 hours it took me to get glasses.

Yep, you guessed it! I’m laying on the couch posting a review with my cell phone and totally comfortable and cozy.
I took my son here to get contacts. The appointment was quick and I was already prepared for the «upsale» attempts at every turn. This here’s not MY first rodeo!
There seems to be a lot of multi-​tasking and overlapping of job duties here. We were told that my son would have to take a «class» to learn about contacts and that the Dr would have to be in the building. Sadly it was nearly his lunchtime but they would try to get it done quick. A girl set up a TV with a short video for him to watch and said a technician would help him with the class after the video. After 10 minutes and the girl walking around with customers, selling products, and answering phones, I went to the front counter. The girl at the counter said she is the one who does classes and she would be right with us. I stood by my son while she sat there, sometimes talking on the phone, sometimes just sitting there. It was weird. Next thing I know the original girl is back and she’s teaching him what to do. After unsuccessfully attempting to help him put his contacts in, the other girl shows up. He fumbled the first contact in and the counter girl smacks the other one and says, «See, I knew you could teach a class.»
Um.okay. She wasn’t qualified to do it until the technician was too busy (or lazy) to be bothered. Thanks for using my kid as a guinea pig.
Bought one set of contacts after a one week check up. Not really impressed and don’t appreciate the unprofessional manner of the sales staff.
3 stars for quick professional service from the eye doctor.

I have had consistently stellar service at America’s Best. I go to Kellogg Eye Clinic regularly for a cornea problem, and they never have been able to assess my correct prescription. My experience here has been totally different. They do an excellent job of accurately testing, the glasses I have had have lasted for years. If you don’t like the glasses or the prescription, they will retest you and allow you to pick different frames. I have recommended them to all my friends both for the accuracy of the exams and their excellent frames (they carry both discontinued styles as well as current name frames at additional, but not exhorbitant, price). Over the past 4 years I have worked with some of the same staff. I’m surprised by the negative reviews as my experience has been radically different.

Poor quality glasses but u cant beat the price on exams.

The staff was quite unpleasant. They seemed to be offended when I refused to upgrade my lenses. One employee even made a sarcastic remark about the frames I selected. Will not return.

Yes, it’s true: you get what you pay for. But on a limited budget, if you’re willing to be patient and pay attention to the options being presented to you, there’s absolutely nothing wrong with the place or the people there. Think before you agree, read before you buy, and test thoroughly before walking away/​pretending you’re satisfied. I found them incredibly worthwhile because of the 1-​year breakage warranty – when my glasses were destroyed by an airbag 10ish months after purchase ALL I did to get brand new ones was bring the broken ones back, pick out new frames, and wait a week for them to be ready. Free. Absolutely free, no tricks. Was there some waiting involved? Sure. Be patient and be kind and you will be rewarded.

Rude rude rude. They are only getting 3 stars because of their affordability, if you can bypass the minefields of gimmicks in the way.
p.s parking is a shame here. Also they’ve moved to the edge of the lot btw, away from the starbucks, to where a fitness place used to be

Ugh. This place is horrible. Avoid it if you can afford it! First, the assortment of frames is mediocre at best. Second, the staff was incredibly rude once I declined the thee years of unlimited eye exams option. Third, my glasses prescription is too weak! They rounded down on my contacts prescription for some b.s. reason, which they corrected when I complained I couldn’t see properly. However, after a few months with my new glasses, I can’t drive at night; I can’t read street signs; I can’t recognize people from afar. I know it’s NOT because my eyes have gotten worse. Instead I have the feeling it’s because they know if they lower my prescription, I’ll have to get it updated sooner. Total nonsense, avoid if you can!
UPDATE: I was immediately contacted by an America’s Best representative to follow up with my review. After them rectifying the situation I can say that I am fairly pleased and will probably use their services again.

My experience here was decidedly mediocre. I thought the selection of frames was fine, and the person who helped me buy two pair was friendly and itemized everything on the bill. However, their «specials» of 2 pair for $ 99 quickly morphs into three times the cost unless you turn down every package they offer you and go with the cheapest lenses, so buyer beware on the pricing issue.
Another negative: Once they sold me the glasses, they didn’t seem very interested in adjusting them for me, even though I repeatedly told the staff that the glasses felt funny on my face. After repeating this three times, she finally rolled her eyes, adjusted one earpiece a little, and I thanked her and left. It still wasn’t a perfect fit, but I didn’t want to waste any more time there.
Still, I ended up with two pretty nice pair of glasses for $ 230, and that’s not bad.

May the buyer beware!
This place is a classic example of «you get what you pay for». Each visit to the store was a reinforcement– never again. The glasses I ordered arrived defective– technical tried to pass them off to me with an unsightly scratch on the bridge– she was trying to clean them up– make them cosmetically sound without mentioning the defect! When I insisted on a new pair, I was treated with hostility– classes cost over $ 300.00. It took an additional 2.5 weeks for replacements to arrive.
After a year– that pair broke in half– so I returned for another frame– they charged me $ 50+. I didn’t realize until I got home and removed the glasses from my face that one of the temple screws is long– (outside the frame) enough to cut a finger tip! They knew of this, because the male technical took my lenses out of the old glasses and inserted them into the new ones– behind the counter. Another technician «fitted» them on my face. I never inspected the glasses– I’ve never thought to do that, but will in the future! Unprofessional shady short cuts! I suggest you pass them altogether!

Called ahead to get info on the best time of the day to do a walk in and was given no input at all. So I tried my luck and showed up at 1:45pm only to be told that there is no doctor there between 1:45 and 2:45pm. That could have been good info to get when I called ahead for info on the best time of day to do a walk in. They might not be able to judge the flow of business from day to day, but they should know when there will be a doctor available. Beside that, the crew seems over worked and a bit bothered to have to help you at all.