U-Haul

Where do I start.
Truck drop off was easy at this location, HOWEVER
We got a truck that broke down on the side of the interstate and died suddenly and would not start again. And their roadside assistance was no assistance. And left my dad stranded on the side of the interstate for over 7 hours in 100 degree heat with traffic speeding by at 70 mph within inches of the truck and trailer. This also stranded my disabled mother and her service dog in the heat with traffic buzzing by. I had to drive 110 miles one way to rescue them while having to leave my dad with the truck because Uhaul said «help was on the way».
They kept saying all of the towing crews were busy with other jobs and kept canceling the tow truck to get us off of the side of the interstate. They finally sent a service crew to get him to the truck stop 1 mile away 7 hours later. They could not get the part leaving him stranded at a truck stop longer. Luckily the truck stop found the part and got him on the road at 730pm when he was first stranded before 11am.
I then had to drive back with a family member at 7pm to go and get my moms van which had to be left at the truck stop 110 miles one way again.
Truck check apparently wasn’t done because the problem appeared to be spark plugs and coils either that or vehicles need more routine maintenance. So we were sent with an unsafe vehicle then abandoned on the interstate. This vehicle was from Lincoln Nebraska.
The representative on the phone Joann was great at trying to find a solution and get my dad to safety. The head regional manager Philip was in contact with the rep from his home and trying to fix the mess. Not until after 5 hours of trying to reach a competent representative.
This is such a safety issue and ridiculous that he got abandoned that long with barely any water in 100 degree weather on the side of the interstate.