Wendy’s

i used to go to wendys in pearland cause i loved wendys. so when i seen they were building one i wanted to work for them. since alot of us have left that started there. they lie to there employees they do not give proper training and the management is bad with the exception of one. when you treat your employees like dirt your gona get poor results out of there performance. i walk in that place and everytime theres dirty tables, nobody greats and i see somebody always coming back with a wrong order. since ive moved across the street to mcdonalds and i look over and see there drive tru dead at lunch time. the buisness has gone down. the food is poor and sloppy. we tried to tell them about the customer complaints but they would not listen. the flys were so bad somebody found one in there salad they woudnt do nothing. check your food people before you leave!!!

As Wendy’s has long been a favorite fast food place of ours, we were excited to get one in the metropolis of Angleton.
We went the first week they were open and had a great experience. The service was second to none and the food was great. We were very impressed for how busy they were.
Fart forward to now. 2 out of the last 3 times we have been there we have been very disappointed. 2 times ago, they were out of Frostys and the burgers and fries just weren’t that great. The fries seemed like that had been around a while.
It took a while for us to go back but when we did, things seemed back to normal.
Then tonight happened. Big service failure. My wife went through the drive through to get us some burgers and fries. A 24 dollar order. She got home to find out one of our burgers was not included. Hey, mistakes happen. Disappointing but no real biggie. I grabbed the receipt and went to the restaurant to get my burger. The lady at the counter asked me if we got the order in drive through. After telling her yes she called over the guy working at drive through — I guess she can’t fix drive through issues?
The guy came over, I explained it to him and he walked over and told the cooks what he needed. They got me my burger right away — and gave it to me and said here ya go. No apology for the simple mistake; from either of them.
Having worked in the food industry, I know what you do to keep a customer. Mistakes happen, you apologize, fix it, and move on. I felt as though they didn’t really care they had made a mistake. Perhaps I expect too much in customer service. But oh well, I do expect it. It’s how I treat folks — Golden Rule. It will be a long time before they get any of my hard earned money again. I’ll go where my money and I are appreciated.
The burger was good but my fries were cold by time I got home. :(
My wife called and talked to the manager who was apologetic and advised he didn’t like hearing about this and it would be handled. Hopefully it will and things will be better when and if I return.

Updating this review.
The crew has really caught on, as every time I have visited recently, the food has improved.
Dave’s double has become strangely addicting.
Is it proper to rate a fast food restaurant with four stars? In this case I will.
I can’t rate their French fries as I’ve never had them. If you want good fries go to McDonalds. If you want a good burger you should be eating here.

Not often do I give a 5 star rating, but this is one of the best Wendy’s I’ve been to. I’ve been eating here since its grand opening. Its consistently fresh, clean, and the wait time is mostly fast. I will definitely continue eating here.

We found this to be the most fresh tasting burger in a while. The fries were just right and the chili is great as a side or the large size is a meal.