Froggy’s Auto Wash & Lube

My boss and I came through to get his truck cleaned inside and out and when we got the finished product, there was still dirt build up inside on dash, on the air vents, the vacuum was done quick and poorly. The windows were not done properly, almost entirely still dirty. The back floor still dirty.

My check engine light came on and I wanted to get the diagnostic codes so I could determine if it was idle air control valve or a vacuum leak. Froggy’s was one of the places in town that were recommended to me. I had Mike take a look and he immediately found the problem (a vacuum hose was broken at the end). It was literally a 1 minute fix and afterwards he reset my check engine light. I offer to pay but he said it was no charge.
Now that’s good service, especially considering the Chevron Repair Shop further down wanted to charge me $ 45 just to check the codes.
Now I’m going to consider these guys first when I’m ready to get my radiator hoses replaced mostly because Mike also seem to know a lot about the common problems that plague my brand of vehicle.
Also, I took my car here to get wash once. The quality of wash was fair for the price.

They said they checked my tire pressure, I verified it when I got home. Way low; that’s not safe. Workers there don’t care. I won’t b back.

I was passing thru angels camp. Stopped at froggys for the first time ever, figured I’d ask if I could get my tires checked. The Manager told the lube tech not to check my tires because I’ve never been there to get a oil change in this car. Ok that’s horrible service. I’ve worked at many lube shops I’ve never denied anyone to check there tires! It’s how you get customers is by doing something like that… I was going to go thru the car wash after they checked my tires. But since they refused I took my money to sonora express lube and got a car wash there, this happened today Sept 5^th 2015. I drive hwy 49 weekly and pass by there all the time. But now I know there’s no reason to stop there ever again!

Don’t bother going here unless you don’t care what your car looks like after it gets «washed». Just got my car washed here, and I’ve always told myself that I wouldn’t go back because of the poor job they do in washing my car but it’s the only place in Angels Camp and needed a wash. Here’s my experience from today.
Pulled up to Froggy’s and I was the only customer they had, everyone was inside the garage playing a game with some coins and one man sitting in a chair on a phone. I pulled in and I know they saw me pull in. Got out of my car and waited, nobody approached me to start my wash or anything. Walked up to the guy on his cell phone and asked if they still wash cars… Hints ummm I’m here how about some customer service? He says «yeah give me a sec». Once he started to ring my order up I asked if they would do the trunk. «yeah sure no problem». Didn’t vacuum my trunk. Got in my car, my seats are all straight up (how about fix them after you move them?), right above the cup holder was never even wiped (there was still a mess from a cup.) NOT ONE floor mat was put away correctly, so I had to get back out fix ALL of my floor mats, the rear ones WERE ON THE SEATS! They all clearly saw me fixing these as someone was pulling a car behind me. I guess because it was the end of the day they don’t give a s**t about effort or customer service. This is by far the worst customer service I’ve had anywhere in Angels Camp. I recommend going down town and wash your car yourself. I will not be coming back and will not recommend this place to ANYONE!

I got a premium car wash. The staff was friendly. They got all of the dirt and bugs off my car. They made sure that the car was dry before I left.

I am so disappointed and angry with Froggys. They have caused damage to my car now twice after having my car washed and refused to help or take responsibility. The first time they got the key stuck in my ignition and I wasn’t able to get it out or turn my car off. I discovered the problem about 5 minutes after leaving when I stopped to run another errand. I went back to Froggys and asked for help. They said they couldn’t do anything and told me to go have Chevron check it out. Chevron couldn’t do anything so I ended up driving all the way to Lockeford since it was a Saturday and I couldn’t find anyone else that was open in Calaveras County. Their mistake cost me $ 300 for a new ignition, not to mention derailing all my plans for the day to take care of this. Despite all this, I continued to return to Froggy’s and didn’t ask them to pay for any of the damages.
Fast forward four later… I took my 2013 Altima in for the Ultimate wash. There were no problems with it when I took it in and the first thing I noticed when it was done was that a piece of the a/​c vent was broken. Their employees said that I was lying and it was already broken. The manager tried to glue it (which is not really an acceptable fix to me on a relatively new car!). When that didn’t work I was basically told that they were doing everything they could for me despite the fact that I was lying and that I would have to come back to talk to the owner. I got a quote ($ 225 for parts and labor) and came back the next week. I am an honest person and am mortified and anxious about confrontation. It was difficult for me to come back but I did anyway and was told that they wouldn’t fix it because two employees said it was already broken. I was treated like a lying lowlife by the owner who I felt was rude and condescending. I am not a scammer and the last thing I want to do is waste my time sitting around with a squirmy toddler for them to figure this out, spend time getting quotes, and have to come back. Now I have to pay $ 225 out of pocket if I want my new car fixed and waste more time waiting for the repairs to get done. They are losing my business for good. If they had taken care of it,
whether or not they felt they were responsible, I would be happy to return. There’s no where else in town for a full car wash so unfortunately I will be making the drive somewhere else from now on.

Made an appointment to get my van detailed a week ahead of time. I have 4 kids and this is my only vehicle. Dropped it in the morning on Wednesday and they said it would be done Thursday by 4pm. I get a call on Wednesday evening saying they were too busy and didn’t even touch it but they promised it would be done Friday by 4pm. I didn’t even bother! I was treated like my $ 350 detail was less important then the people who just showed up that day for service. I had to have my mom take me to drop it and my neighbor 5 a key me (with all four of my kids) to pick it up. Total waste of t8me, and I was willing to pay top dollar for a detail. I will never go there again or recommend them to anyone!

I’m really picky about where I take my car to get an oil change. However, I found Froggys, they are fast, reliable and provide good customer service. Not to mention the waiting area is clean and so is the restroom. They are very honest and always check and top of my liquids for free. If you are driving through, check them out; they are pretty great!