Cvs Pharmacy

Today, I stopped at the minute clinic with my twenty year old daughter. She doesn’t live with me and wanted to be seen when I was able to go with her. We went through the process of signing her in and the system indicated that we would be seen next. Which was what I was hoping for because the place was dead and we had limited time before my daughter had to go to work. The PA comes out of the room and says «I am going to lunch and will be back in 30 minutes or so». Well gee, that would have been nice to know before we signed her in. I understand people need to eat, but there was not sign that she was going to lunch or anything. Needless to say we had to leave with out being seen.
This was the second time in a month that I have been disappointed with the service I received at CVS.
About a month ago I went to the minute clinic for an ear infection. The experience with the minute clinic was great, but the pharmacy was lacking. It was my first time using the minute clinic, so I was pleased that I was able to be seen without a wait. My ear was really bothering me. It was to the point that sound was muffled and I was not hearing very well. I was the only person waiting for an RX. I sat in the chair right in front of the register where people pick up their RX. They all knew I was waiting for it, because I went to the counter to make sure they had my correct insurance information. I waited for over a half and hour. I finally asked the girl when my RX was going to be ready? I was told it had been ready for about 20 minutes. She said that they probably announced it over the intercom, but that the intercom can be hard to hear.
I was the only person seen at minute clinic, the only person waiting for a RX (for ear drops), I was sitting right in front of you and you didn’t think to say «Did you know your RX is ready?» The fact that she acknowledged that there intercom sucked even irritated me more. You have patients that don’t feel well and maybe not hear well. The last thing they want to do hang out at a CVS

This review is for the in-​store Minute Clinic. I not sure if their hands are tied by corporate policy, but I find that the service is severely lacking. I arrived 30 minutes prior to closing time and found no other patients waiting. The kiosk, however, stated that they were closed to additional patients. The PA then found me and explained that she was currently with her last patient. While I understand that they cannot stay open forever (especially if business is slow), it does not feel unreasonable to see a last (and paying) customer (and next in line) that arrived 30 minutes prior to closing. Extremely frustrating.