Andover Pediatrics

Worst customer service ever! Called in for general questions, the representative hung up on me before I even finished talking. Just bad ! They suck!

Although my son (teenager) feels a little odd walking in to an office with cartoons on the wall and kids storybooks, we love this office! I remind him there is sports illustrated on the table :) we live 35 minutes away but love the doctors!

Review update: the unprofessionalism of the weekend answering service should not reflect the wonderful customer service and medical attention we have received thus far at the Andover Pediatric office.
Although I do stand firm regarding updating their nursing «call-​back» services, the negative encounter I had with the call representative in no way reflects how staff at Andover Pediatrics treats their patients and their families.
After my review was brought to administrative staff’s attention, the issue was immediately addressed (in person) and she apologized on behalf of the answering service (which wasn’t necessary since they do not directly work for the office, but it was very much appreciated). Although I still had a poor experience over the phone with the answering service, the way the office staff handled the situation was nothing short of excellent customer service and it was very thoughtful of them to reassure me that they didn’t take such instances lightly.
I would definitely recommend the pediatric medical personnel over at Andover Pediatrics.

I’m sure there are other more reputable forums than Unilocal for reviews of pediatricians, but nevertheless here we are. The practice is in a very oddly shaped building just off rte 133 near the Andover /​N Andover line. Parking is never a problem. There are several doctors and nurse practitioners so there also isn’t a problem scheduling. Additionally, they have a standard hour every day for unscheduled sick drop-​ins.
We’ve been to 5 appointments for our newborn already and we’ve found doctors/​nurses we like better than others, but it’s nice to have that variety and to be able to get different opinions. We’ve never waited longer than 3 minutes in the waiting room and they don’t rush you out of the exam room so you can nurse before going home if needed.

Thanks to you, I didn’t die of Polio.
But srzly, I wish I could go back to this office as opposed to the ghetto one I have now. Adults like playing with toys and jungle gyms in waiting rooms too!
If you have kiddies, and live on the north shore, head on over to Andover Pediatrics. They’ll help your children not die. And in the process, keep them occupied with shiny toys whilst the doctor sneaks up on them with a nice, big needle.