Liberty Tax Service

Honestly, I wish I didn’t even have to give Liberty one star. What was supposed to be a simple amendment turned into a disaster. From first hearing I owed $ 600 then $ 1400 then $ 800 and when finally entering the information correctly ending up at $ 54 the lady told me «good thing you’re paying attention.»

I’ve used them 3 times, they are expensive just like any tax place. They are friendly, provide refreshments and places to sit while you wait, and efficient. Can’t ask for much more. Everything went smoothly every time.

What seemed like it was going to be a good experience… Flipped quick!
I have never had a problem filing my taxes until going to liberty tax. I will never go back or even think to send someone else! They forgot to do something and instead of fixing it… They are lying and giving a «too bad» response.

What started out as being a five star experience quickly turned sour.
I have never had my taxes done for me before, I have always done them myself online. Why pay to have something done when my return is so simple? But this year I was in need of cash fast, so I looked into getting an early income tax loan.
The application and tax prepartion process went fairly quickly. They informed me that even though I was pre-​qualified for the loan, there was still a chance the bank could deny me. If that happened, I would get my bank fee back but the other expenses I would lose out on. After learning what the bank looks for I decided to go ahead with the loan. After everything, it was about $ 460…yikes! If I didnt need the loan I would never have paid that amount.
During our time their my son was given two packages of fruit snacks, a bag of chips, a fruit juice, and I was given a Diet Pepsi, all for free. At the end of the visit, my tax preparer informed me that they were having a promotion called «Flash for Cash» and since I came in before February 15^th, I walked out of there with $ 50 bucks cash… SCORE! This is the only reason I am giving them an extra star.
I was supposed to receive a phone call within 24 – 48 hours and then I would be able to pick up the check at their office. It took the whole 48 hours and when I received the call I was at work. They said «for some reason the bank has denied your loan.» HUH? I asked them what was the reason and she said «I’m not sure.» Wow. She reassured me I would get the bank fee back which was approx. $ 70…for a new total of $ 390. Like that makes any bit of difference now.
I applied on Wednesday and recieved that horrible call on Friday. On Saturday I was left another voicemail that said «Jessica, your tax return is ready to be picked up.» Next time specify that it is PAPERWORK before you get people’s hopes up.
I received another call on Sunday. At this point I am so annoyed with this place I saw their number and thought «what do they want now!??» I answered and the lady tells me «I have good news, your loan has been approved.» I am so confused. I tell her «I was told on Friday that it was denied.» And she says «Well, it was. The IRS denied your return so we went over it and we had a digit wrong. We reprocessed it and now the bank has approved you.» You would think I would be happy to hear this… no I wasn’t. Lady do you even realize that you guys ruined my whole day!?? I was counting on that loan, you couldnt even give me a reason it was denied, and I went home and baked cupcakes… DO YOU KNOW WHAT YOUR NEWS DID TO MY DIET??? And why didnt anybody tell me what was going on, instead you left me to stress about it.
She tells me to register with the loan website and then they can print the check and I can even pick it up that same day (Sunday). I registered and then told her I would be in on Monday because I was not leaving when the Superbowl was on for a check I couldnt do anything with that day anyways. I called on Monday at 12:00pm after work to tell them I would be coming to pick it up. They tell me «we have your check but it is in the back room which we dont have access to right now, we’ll call you when you can come get it.» DONT YOU THINK I HAVE WAITED LONG ENOUGH!?? 3:30pm I call again… same thing. I didnt get a call until 8:30pm that night! And once again, I cant do anything with it until the next day! I go to pick up the check, and my address is wrong on it. I tell her and she says «oh well you’ll still be able to cash it.» Sure I can, but my address is on all my papers and you cant get it right? She apologizes to me about the wait and thanks me for being «patient.» In which case I informed her…
This is the very first time I have ever had my taxes prepared for me and because of this experience I will NEVER have them done again. You guys messed up my return and had the IRS deny it, and didnt tell me when it happened. I CAN FILE MY TAXES FOR FREE, MY DAMN SELF, AND DO THEM CORRECTLY. So take your outragous fees because I will NEVER be returning. And might I add, I finally received my «loan» 6 days after applying when you are supposed to have money in hand 24 – 48 hours after. I paid all that money for a «loan» that wasnt much of a «loan.» And now my tax return is delayed by 4 – 5 days because of YOUR mistake. Also, the «loan» was $ 500 dollars less than promised. GOODBYE LIBERTY TAX SERVICE.