Camping World of Redding

I have recently purchased a toy hauler from Shawn Hernandez at Camping World of Redding and my experience was excellent he showed me through the entire trailer how to use everything and was very knowledgeable about the product everyone there was very helpful and help me to get on my way with ease thank you again Sean and Justin Hernandez for all the help and for making my buying experience easy and fun

The worst store I have ever dealt with I bought an air-​conditioner and it was bad took it back they gave me another one that worked one day said it was new but the wires were twisted on it they said they bench tested them they were perfect but they would not work in my RV at all they get bad service and don’t help anybody this process started in April on 6 April 2016 is now June 7 and it’s hot and I still don’t have an air-​conditioner and I can’t do anything but tell me to bring the trailer in and leave it I’m staying in it I can’t do that so they can help people

Not good not helpful not knowledgeable the employees are worse than home depot not there to help just say no a couple times and you’ll surely walk away and leave them alone attitude so they can get back to their phone and watch the clock till its time to go home

I just wanted to reach out and comment on our service at this camping world store. My wife and I stopped in unexpectedly because of an issue that was caused by a Jeep dealership that installed the invisibrake on our new 2016 Jeep Rangler. Knowing it is a busy time of the year I was not expecting a quick turnaround but later on that day the service techs are able to take a look at it and determine the problem that existed. The work was done properly with new parts as needed with a correct and successful installation. We are very happy camping world customers and thank you for all you did. It was a wonderful time that we had staying in the area and your staff was very accommodating. One of the girls there that was very good with dogs took a liking to our dog cinnamon and he appreciated that too. Thank you again and we look forward to visiting your store in the future.

Just bought our new 2016 bullet premier travel trailer from Redding camping World great service and camping world throws in a bunch of extra stuff $ 100 gift card’elight good sams club, road side assistents and more very cool. We did have a couple of small issues with the trailer and again camping world came threw and fixed all probems thank you

It took one week of the used car salesman sales manager trying to come to a decent price for an 86,000 5^th wheel. After that I discussed that I had found a loan thats available from Good Sam on the internet for 3.85% interest. The Finance Manager informed me that it was a loss liter and that no one ever qualifies for that loan and that he would get us a loan. Well I went through the days of waiting for approvals and was told by the Finance manager that 6.25 was as good as I could get. I told him that it was unexceptable and made some phone calls of my own. Good Sam does offer a 3.85% interest rate on new rv loans and I would of qualified. The reason I was told that those loans were lies was because they get a kick back from banks that they use and thats what they wanted me to do. That loan vs the loan from Good Sam would of cost me 12,000 more in interest over 10 years. They would of recieved a kick back of 800.00. Do they really care about the customer? Well the proof is in my story… Needless to say I cancelled my purchase and took back the $ 8000.00 down payment. I loved the 5^th wheel but will not give my money to a place that does not care about their customers. I do like the service department and Damian is the best.

If you are looking to get a camper tie down set up installed and you yourself do not know everything that’s needed do not go here.
You call a place like this assuming they know the right questions to ask you to be sure you don’t waste your money and time.
Nothing they ordered and had shipped overnight! $ 500+ shipping mind you was right and had to be returned.
$ 2120+ in costs and I did manage to get my money back without restocking fees but they are keeping $ 260+ in shipping fees.
These parts come from Oregon. We are in California. The other counter person told me there was no reason to overnight them. So why was I told to go that route? I don’t know.
Beware please. Do your own homework on what you need. Search the Internet and learn all the things you’d expect a big box company to know about. That’s their job right? You’d think!!!
PS where I ended up going instead gets free shipping. Even overnighted things were free shipping. Shop local folks.

Understaffed in parts and service. Won’t return your calls as they promise. Horrible customer service over the phone and in the store. Go to Redding RV Service and Sales in Redding.

Poor Customer Service have been calling for four days to speak with their service department and placed on eternal HOLD. Than told someone would call me back and they don’t.

ZERO stars for extremely poor customer service! I went in to the parts/​service area to ask questions about installing an air conditioner on my trailer. I was treated like an inconvenience for asking. When I was told he’d have to look at my trailer, I wanted to schedule an appointment. Hemmed and hawed and said Saturdays wasn’t good for him — then added he’d need an additional guy to look at it besides him. Kept making excuses why he couldn’t see my trailer. I agree with others — find another place. Too bad because I Like Camping World. Guess I’ll just purchase items from catalogue.

Too bad there isn’t a place for ZERO stars. Stay far, far away from away from this place!!! As one of the previous reviewers mentioned, we too had to deal with Rick Bordon and I am so glad I kept all the correspondence between us because now I have written proof that he lied about what work was performed. I am sending this documentation to BBB, insurance commissioner and anyone else who will listen because these people NEED TO BE STOPPED!!! I wish we’d listened to our many RV friends who warned us to stay away from them. If you’re reading this and are considering taking your RV to them PLEASE DON’T…I guarantee you’ll be sorry. We recommend Campers Corral in Red Bluff. They are now fixing our A/​C because Camping World said we had a bad thermostat and charged us $ 350 to repair. We’ll guess what… the problem is the thermostat and it was NEVER REPAIRED, and this is only one of several issues we have with them. STAY FAR, FAR AWAY!!!

Had a very good buying and trading in experience today. Salesman Jerry Ogle was very helpful, after more than one visit by us, and couldn’t have been nicer and more easy going. Bought a hybrid travel trailer that will work great for us and traded in a tent trailer with a very similar floor plan. They offered us an initial amount for our trade in and we held out for a higher amount and they agreed to that. Everyone we’ve dealt with was very friendly and helpful. Also glad to help the local business, especially if we have any future issues.

Avoid this place at all costs. We came in for an estimate only on our tent trailer. They took a while and then just did the work without providing me an estimate or ask if I approve of the work. Then they make me pay the full amount of the estimate of work I didn’t approve, insisting that when I came in asking for an estimate, the form I signed gave them the ability to do the work (they used all non-​OEM part too) without my approval! Total violation of California contract law.
DO NOT trust RB (Rick Borden) or any forms they try to force you to sign as they decidedly will charge you whatever they want and not even get you to approve their estimate!

Way to many things happened here to write it all down. I strongly suggest if you need service on your rv you take it somewhere else. One of the major things was with the LP tank and worst case could have resulted in loss of life. Thank god we were able to catch it and fix before our 3wk road trip.

We purchased a slightly used T. T Stacie was the sales agent and was helpful and professional. The financial person was well informed and finished the process fast. (Yeah)
Walk thru was good and I felt comfortable with the product.
I have had a few minor problems as is normal but they where taken care of.
Overall it was a positive buying experience.

Purchased new 2014 Thor ACE 29.2 from Camping World in Roseville 12-​31-​2013. Prior to first trip it went to Camping World in Anderson for warranty work. They had it for two weeks, some of the problems were addressed some not. After a two week trip it went back to Camping World on March 8, 2014 for more warranty work. They still have it with no planned completion date. Two promised deliveries have not happened. Contacted Thor two weeks ago, no help or response. Contacted Camping World Corp no help or response. Fortunately we have a lemon law. I’ve asked them to repurchase this lemon.
Let the buyer beware.

Camping World in Anderson is not customer friendly. NOBODY said «Hi» or even smiled! Prices reflect preferred Good Sam Members. If you are not a member; you pay 20% more! I stood alone in front of the service desk, with my broken part, while two technicians were having what sounded like personal phone calls. After they finished their phone calls, they began a two way conversation with each other; ignoring me completely. I waited 5 to 10 minutes and walked out. I went home and decided to order an item out of the Camping World Catalog. I had a $ 10 off coupon with a code (4004). I made out my order and applied the code. It said «code redeemed» in large print! And in small print it added: «in the amount of $ 0! I contacted the customer service and they said I had to «make my purchase FIRST»; then MAIL in the coupon to get the discount??? There was NO Address given where to mail it! I also believe that it would be required (after the fact) that you be a «Good Sam Member» and, if not, any coupons would be ‘rejected’; even though it does not say: «Good Sam Membership required». I might add that shipping is $ 8 no matter how small the purchase. I might add that I checked other review sites and Camping World has been found to treat its employees worse that its customers!
I will buy most all my RV products from Wal-​Mart at one third the price of Camping World and no shipping or membership. I will not return to Camping World or order online; even if I have to pay more to someone else (which is highly UNLIKELY!).

Have to give this Camping World a 4 star simply for their hospitality. Stopped by while driving home from Oregon and needed some RV «toys». Actually needed a new drain plug for my fresh water tank. Was met by an employee and she immediately went and got the part for me. I also picked up a few new accessories for our home on wheels and left with a good feeling.

On my first trip, It took 20 minutes to make an appointment to have them connect a brake control harness. On the appointed day, it again took 20 minutes to check in for my 9 a.m. appointment. At 10 a.m., the technicians had still not started on my truck. Then I was told they’d have to go buy a BOLT they did not have. When the simple job was at last accomplished, I noted on my bill that I was also charged $ 7.50 for the paper protective mat they put on the truck floor and for SHOP TOWELS they allegedly used!
Employees galore milling about, but no one in a check stand, no customer service to be had on the floor — no one can actually assist you because they are unfamiliar with their stock and their current ad. Never again.

Buying our diesel pusher was a decent experience, we didn’t feel pressured or that we were being ripped off.
Then it all went pear shaped. The unit was not ready when promised, and when we did finally take delivery we realized that the pre-​delivery inspection could not have been done. No reversing lights, rear tail lights out, televisions not working, back up camera not functioning and the interior not being cleaned were just a few of the items that were missed.
Trying to get these problems resolved has been a complete nightmare. We took the coach back in after having it for a weekend and it was almost a month Before we got it back. Every time we called we would get a different answer as to whether an item had been fixed or not and when it would be ready. They came across as incompetent at best and liars at worst.
My recommendation is to steer far away from this place until they start living up to their creed of, «No dissatisfied customers, not one.» Because I was a customer and I am very dissatisfied, in fact I am disgusted.