Petco

The groomers in this place are horrible with customer service. I have taken my German Shepherd here multiple times, and every time we drop her off 10 – 15 min and get her back in a few hours, the first couple times were great but lately it has been declining. Today was the last time, I went for an 11:30 appointment and showed up at 11:20 as I had stuff I needed to get done, the girl there playing with dogs told me I would have to wait until the groomer showed up to leave my pup. When I asked her why this was different than all the other times I have been here, she just told me to wait until the groomer gets there and that she is scheduled to be there at 11:30…so much for getting your work ready for the day and for helping out a coworker before she shows up by simply checking in a dog. They lost my business for good and anyone else I come across that I can steer away from this place

Young kids, helpful, but you’ll probably need to know more about your product than them.
Good clean location with a bathroom and responsible owners with pets on leashes.
Petco brand dog kennel.
Owned it a year, used it once to airline travel. Airlines insist on metal top to bottom fasteners. Since the metal connectors are topped, nutted, in plastic wing nuts, you have to argue with the airlines every time you check in. (pain in the ass) it’s technically not airline quality, at least not Alaska airlines.
Empty kennel fell off my tailgate and broke wide open. See picture.
I’m sure I can’t take it back.
Cheap plastic can’t be dropped.
Geez. I’d hate to have my dog running around an airport runway because of this cheap plastic.
What do I expect from petco brand.
Hmmmm I guess the same as Safeway or box store brands.
Budget stuff cheaper than name brand, that will get the job done…
Until it falls off your tailgate.
I don’t expect perfection.
I would have expected it to not become unusable after one fall.

The layout of this store is SO strange. The placement of the registers makes Zero sense and the check out counters are tiny. This location is in desperate need of renovation and I much prefer the Dimond Petco. However this Petco does have petty much the same items and blows Petsmart out of the water in the small pet and fish department.

So I live walking distance from this Petco and occasionally make my way over here to drift through their items. I don’t go here often or regularly because they are very expensive. Compared to Amazon (with free Prime shipping to Alaska), this Petco’s pet supplies are about twice as expensive (eek!). But, sometimes you just need to have a ‘shopping day out with the animals’ and this is where I choose to go. They also have a wide array of pet food, in case my Amazon order isn’t delivered by the time I run out. They’re also one of the few places in Anchorage to carry fresh and frozen foods as well as live insects (for reptile food).
There is one specific girl in this Petco that has 100% earned my respect as an employee. I would have originally rated this Petco 3 stars, but because of this girl’s loyalty to animal care– I upped it a star. I don’t know what her name is, but I originally met her in July and she was working in the reptile section. By late August she’d been promoted to manager of the animal care department (or something similar). She’s fairly young, but truly LOVES the animals there and ensures their habitats are clean, the animals are well-​taken care of, and also ensures the animals are handled with care so they don’t become skittish or fearful of human hands. A few other employees in the store seem equally as enthusiastic about animal care, but a couple just seem to mope around and not do much (which is always off-​putting to me when I walk into a department store).
This Petco does carry live animals including a very good selection of reptiles, rodents, and birds. They also carry fish– but their aquariums, in particular, are not in the best shape. There are often dead fish in the water with the live fish. The lighting is broken on a few of the aquariums. Some are over-​crowded and others are not cleaned. The aquatics section isn’t up to par, and that did downgrade this store a star. Also– their hermit crabs have painted shells which have been scientifically proven to be harmful to the mental and physical health of hermit crabs (shame on Petco for continuing to sell hermit crabs in this condition!). With that being said, the other reptiles, rodents, and birds are kept in fantastic condition. Their cages are clean and well-​maintained and all of the animals are typically very active and healthy in appearance.
The store is well-​organized and kept fairly clean. Everything is divided by species which makes it relatively easy to find what you need. They have the best selection of organic grain-​free cat and dog foods that I’ve found in Anchorage.
The dog-​training specialists are very professional and well-​informed. I brought my boyfriend’s rescue pit bull in here about a month ago when I was pet-​sitting her. She’s a very hyper dog who pulls on the leash when being walked and also ‘begs’ for attention from other dogs and kids by barking ferociously at them (she’s not aggressive, she just wants them to come play– but people don’t realize that). Anyways, when the employees here saw me wrestling this hyper pit bull they came over and offered a lot of advice. They showed me a training leash and techniques that I could use to keep her from pulling and also did a mini ‘free session’ to show me how to deter her ‘come play with me barks’. They took the time out of their day to do this entirely for free. I was extremely impressed.
Anyways, this Petco has its good and bad parts. They truly do have employees that care, but the aquatic sections needs some extra special attention to get up to standards. The hermit crabs shouldn’t be in painted shells, but the rest of the animals are well taken care of. They have a great selection, but are a bit over-​priced. Overall, though, it’s worth stopping in just to talk with the very knowledgeable and professional employees– and find a few fun pet items to spoil your furry, feathery, or scaly friend with.

On a quick walk through we counted about 20 dead fish in the tanks, the tanks are of course filthy and the place stinks. I’m sure the Petco chain would not be pleased.

As far as grooming goes, Petco is horrible! I took my first pup their three times. The first two times I was not happy with his cut and the groomer kept saying my dog was fat; 1) he was not fat, and 2) she was no skinny minny herself. How rude. And they are expensive! The third time did it for me. I dropped him off at 8:45 am in the morning for a 9 am APPOINTMENT. 3 pm came around and they still hadn’t called me to tell me he was done. I called and, not surprisingly, he wasn’t done. It wasn’t until 6:30 pm that they called me. Nine and a half hours they had him. NINE AND A HALF HOURS. He’s a 24 pound cocker spaniel, he’s not big, there’s no reason they should have had him that long. I can cut, bathe, and clip the nails of my THREE dogs in that amount of time and I’m not a professional groomer. On top of that they don’t give the animals water because they don’t want them going to the bathroom. When he came home he spent a good straight full two minutes at his water dish. I felt so bad. I cut my dogs hair myself now. Never ever again will I take any of my pets to the Petco groomers.

The store itself is nice on the inside but customers are letting their dogs poop in the parking lot and on the center medians with the trees and mulch and it is gross! There is a pet store right there people. You can buy poop bags and clean it up or the store should provide bags outside with a reminder to clean up after your dog!

Horrible customer service. Groomers often call out or get changed at the last minute. Lots of excuses and no accountability. Was told to drop off my dog at 7:30 am but they don’t even open until 8 am and they didn’t show up until 8:15, today groomer called out and my appointment was cancelled or I could bring him back at noon.

This Petco location had by far the worst customer service I have ever experienced. Sadly it was coming from the store manager. We will never be returning to this location in the future. I’d give it zero stars if I could. This is coming from people that shop at Petco 2−3x a month.

How many excuses can one place make for their lack of customer service in the grooming department? So many, that I am convinced to stop coming here for grooming.
We’ve been coming here for quite a bit now and they’ve always done a nice job with our little guy. Lately when I call, I get put on hold for 5 to 10 minutes. By the time someone answers, I have to explain everything all over again… or the line is open and I can hear everything in the background.
It turns out they have groomers and bathers answering phones. Isn’t that what a dedicated receptionist is for? So when I addressed this concern to a supposed «manager» her excuse was that the groomer has to stop bathing the dog and put them in a kennel just to answer my call?
Well I’m sorry if I’m trying to give you my business. If I am such a burden on your employee then I should take my money elsewhere. HOW ABOUT YOU HIRE A RECEPTIONIST AND TAKE BETTER CARE OF YOUR GROOMING STAFF. I’ll make it easier for you, you don’t have to worry about this patron anymore. One less dog for you to worry about.
How can you expect a groomer to work well when they also have to worry about answering phones and greeting people at the counter? This is very unorganized, unprofessional, and you’re burning out your staff… oh and making your customer feel like they are inconveniencing you by wanting to call to make an appointment. Groomers shouldn’t have to be worrying about washing a dog and then answering a phone… what kind of business is this?! You’re a big chain for Pete’s sake. stop being cheap and hire some people!
The only reason I can leave this at 2 stars is because there’s more to your place than grooming and the store is decently clean and some of the staff on the floor are nice.

The Costco for pets. This is a convienent location within a struggling strip mall development. There are a lot vacancies but plenty of parking.

Dead fish and overpriced items. No thanks.

I bring my babies here for grooming services. I’ve never had anything but extremely positive experiences with everyone who grooms there. They are knowledgable, gentle, friendly. I struggle to trust people with my dogs and never think twice about bringing them here.
Plus they always make it work for me, never grumble about walk-​ins or last minute appointments.

I brought my dog into Petco and decided to check on grooming him without an appointment they were able to take him right then for me Jimmy was great with my dog. I highly recommend him if you need your dog groomed very friendly employees. Thank You Petco and Jimmy for a great job.

I’m stuck in the middle with this one… If you are looking for pet supplies and not necessarily pets… This is your place.
However, If you are looking for fish– Beware, the systems are filthy and anything you put in your tank is likely to carry with it the same filth as was in the tank.

Like marijuana, they say, is a gateway drug, so too are Betta fish a gateway fish to owning a «real» aquarium.
After watching the secretaries in our office kill off several Bettas by using them as ornaments in vases, I began to study these fish. Being a Pisces myself, I thought it sort of sacrilegious that someone could put a fish in a tiny container and think it was happy. And they all said, «It LIKES being in a small container!» I did my research and found they DON’T like being in vases.
I took the kids to Petco and my son picked out a gorgeous crown tail from a HUGE selection of all shapes and colors of Bettas. They had tons of fish plants, real and plastic and ones that seemed real. Lots of castles and pillars and aquarium toys… gravel, food, medicine, water conditioner… everything. And the price was cheaper than the place I checked out in the valley earlier (bought a Betta there too, but that’s another review).
The only downside was not a lot help at the register. Why is it that every time I have ever gone to a Petco anywhere, there is a long line at the register, a million agents on the floor, but only one register open? Why is that? Good thing: It’s Mountain View and the store was really packed on Saturday when we went in.