WOW! Even through a comment the owner is still trying to blame shift and make excuses. She is even lying in her comment. 1. We never said that if we had to pay upfront that we would use another company. 2. They were not in contact with us the whole time. Hours would go by and we would call them with no response until much later. Can you believe she asked me to remove my review? This just goes to show you why Unilocal is such a great forum for customers!