Superior Tree Care

The first time we used Superior, they were professional, kept their word and did a great job of pruning our Melaleuca tree. However this time was completely different and very disappointing. They made a 7:30am appointment, even called the evening before to confirm. No one showed, no one answered the phone at the office. After several unanswered calls, we sent a message via fax. We got a call back and was advised that a previous project had run long, they would be out at noon. That did not happen either. They then rescheduled for the following week between 7:30 and 8:30am. Again, no show. Called them only to be told that they had to again reschedule for the following week. ENOUGH. I understand stuff happens, but to be so unprofessional as to not let the customer know of a substantial delay, to just leave us hanging… again is not acceptable.

I protest giving this contractor any star… they deserve 0 star for how badly this people do business. I recently contracted them to remove 2 trees from my yard in order to replace grass turf with hardscape and this guy Arturo who came out to estimate and signed me up with a contract 2 Fridays ago told me that their office will schedule the work for late the following week and I told him this job needs to be done no later because I’ve already hired a hardscape contractor to come when the trees are removed. By the following Wednesday I decided to call them to follow up and I was told that the work has been scheduled for 8am that Saturday. I then informed my hardscape contractor to come in the following Monday…
When that Saturday morning came nobody showed up or called so by 8:45am i contacted their office and I was told they would follow up with either Irma or Arturo. again I waited some more and nobody called to tell me what’s going on so I decided to call Arturo directly by 10am or 2 hours after they promised to come… he then proceeded to tell me that he’s at another job site with his crew and was trying to finish a job but will call me back by 11am on when they’re coming over. at this point I tried to keep my cool because I wanted to give them a chance but I told him not to leave me waiting the rest of the day. I cancelled other commitments I made for the day…11am came no calls… for the next hour and 45 minutes I made 3 to 4 phone calls to their office and Arturo’s mobile phone and I was either placed on indefinite hold or asked to leave a message by an automated system. but I persisted and by 12:45pm this Mia picked up my call and angrily I told her what’s been going on and she said she couldn’t tell me anything and will notify Irma and Arturo (one more time)…by this time I felt it’s too late to get another tree service to do the job before Monday. so at 3:45pm
after no one called I made one final call to Arturo who told me he couldn’t do anything until they’re done with this one job and maybe they can make it by next Tuesday… at this point
I told him that I’m canceling the contract and hang up… feeling completely frustrated and angry… I’ve dealt with contractors but this is the worst experience I’ve had. they have no respect for your time and totally unprofessional… nobody knows anything on what’s going on inside or outside of their business… no one calls the shots… zero management… big mistake on my part hiring them and a total waste of time… leaves a really bad taste in my mouth.

Just read the other reviews and had to comment because my experience with Superior was excellent. We received a quote a couple of days ago to remove two trees. The quote was fair and reasonable. They showed up today as promised, removed the trees, and told us they would be back on Monday to remove the stumps. Well instead of Monday, they showed up a little while ago to finish the job, and they did an excellent job of cleaning up. We are very happy with their service.

This company is both unreliable and unreliable!!! Don’t bother using them. They will not show up time and time again and waste everyone’s time sitting around waiting for these unprofessional and liars to arrive. And then they still don’t arrive; please use another company and don’t waste your time with these people.

Don’t bother. I used them years ago for tree trimming and was happy. Called to have them evaluate a tree with overgrown roots that are affecting neighbors under fence. No show for first appointment — not even a phone call before or after to explain.
Second appointment scheduled (remember, coordinating with neighbors) — Arthur/​Arturo called 2 hours early to say was in the area. I rushed home. Already gone.
Called him and he told me he had a quote for trimming… um, I didn’t want a quote for trimming. His reply, I have a quote for removal. Um… I wanted an in person evaluation and discussion on replacement trees and looking on damage on other side (exactly what I explained on phone when I made appointment). No, he said he didn’t plan to make our scheduled appointment in 2 hours — he’d already been there.
HORRIBLE service for appointments. If you want to have someone come over whenever and give you a quote to trim or remove trees with no discussion, these are your guys. If you want a professional discussion about options, work needed based on a pre-​setup appointment — don’t bother.

I hate to pile on, but…
Although their work is good, they get exponentially more expensive for the same work each time you call them out. I guess they don’t value repeat business very much. They charged me $ 800 to do the job 2 years ago, $ 900 the year after, and now this year they give me an estimate of $ 1400 for the same work they did 2 years ago at $ 800, and won’t budge off the price. The rate of inflation is not that high.
They are bonded, insured, and have workers comp, and they have done good work for me, which is all great, but they really make you pay dearly for it. And as I recall last time, they showed up 5 hours late for the job. So, now that I think about it, I’m not sure why I gave them another chance to bid. There are other services in town, I’m going to check around and see if other bonded, licensed and insured services that are a better deal. I can’t imagine not finding one at this point.

Wish there was a zero star option. Same experience as some of the other people. I’ve had to reschedule getting one tree pruned three different times with Irma.
The first time I got a courtesy call the day before saying they were running behind on their other projects. The second and third time they didn’t bother to call or show up.
If my project is too small for your time, be honest and say so. For the wasted hours going through the estimating process, wasted weekends waiting, I wish I had checked here for the reviews first.
One of the reasons why I chose to use STC was they were the first of a couple contractors who was more interested in keeping the integrity of the type of tree I had instead of doing what I thought was right – potentially killing the tree.
Too bad they can’t be more professional. A lot of people would hand them money if they bothered to show up.
Do yourself a favor and take your business elsewhere. I’m going to give OC tree care a call as they have glowing reviews from 29 satisfied customers.

Had an appointment for tree trimming and not only did they not show up, they didn’t even call me to cancel. I called them for about 3 hours and left 2 messages before they finally called me back and let me know they didn’t finish a job yesterday and would not be coming to my home. Spoke to Irma. After i begged them to start my job — at least one tree– at the end of the day if possible, they said they would call me «between 1and 2pm with a better idea» if that may be a possibility. Of course they did not call me between 1 and 2, so i again called them. No answer, no return call. In the evening when my husband got home from work, he called them. He asked for a supervisor but was not put on the phone with one, and apparently the supervisor is Irma. He said if we didn’t get a call back from a super visor he would share their unprofessional business practices on the internet. Irma did not call back. No follow-​up on our missed appointment by anyone. Unprofessional and unacceptable. Would NEVER recommend them!

Made an appointment for an estimate for ⁶⁄₁₉ and they called same day of the appointment saying they cannot make it. I rescheduled for two days later and they called 10 minutes after the scheduled time saying they need to cancel again!
Making an appointment with someone is important, especially when you need to take work off… I can understand one cancel but two times back to back? You can do better.