Silk Road Tires & Services

This place is a joke. The owner is a crook. A slimy piece of $h*t scumbag who seems to think it’s perfectly fine ripping people off.
I ordered tires from Sam (the above mentioned crook) and upon picking them up, I realized that they were not even the tires I had ordered, let alone the right size at all.
I was told,“No problem.” They said they would order the correct tires for me and have them in no time.
I remained in contact with them, and was told numerous times that the correct tires were in and I could pick them up anytime.
EVERY time I was told they were ready, I would drive all the way there (30+minutes), only to find out that they had no idea what I was talking about, or «Oh, sorry, they aren’t in yet.» or «They haven’t been ordered yet.» Communication with this company was through their business number, emails, and text messages directly with the OWNER (who was supposedly a friend).
I made FOUR trips out to this $h*t hole, and EVERY time, they had no answer for me, no tires, NOTHING.
On my last trip to Silk Road Ripoffs, I told them to give me my money back. The employees cowered together at the counter, claiming to be helpless… they said they didn’t have any cash on site, couldn’t right me a check for reimbursement, couldn’t give me any sort of a refund, etc.
When I demanded to speak to the owner, Sam the Spineless, I was told he was not there, and was completely unreachable by phone. Amazingly enough, after we called his personal cell phone 10+ times, he finally answered, claiming that the tires were on back order (though the slew of clueless employees in his shop had no idea about our order at all).
Fast forward several months. I have not received the tires I ordered and PAID for. I have not had a single apology or attempt from Silk Road Ripoffs to rectify the situation, and I have been unfriended on FB (because apparently they think that will be the end of this).
I can not even comprehend how a so called business can run this way or why anyone would be so stupid to do business with these crooks. If this is how they treat «friends”(a term I will use loosely, because clearly my definition is not the same as theirs), imagine how they must treat regular customers.
I have learned my lesson. Now the rest of you may learn from my misfortune.

This company is ran by a crook. The staff isn’t given any authority to do anything and are all at the mercy of the incompetent owner. I ordered a set of wheels from them back in dec of 2012. It is now June 2013 and I still don’t have the wheels I ordered. I continue to get lies from the owner Sam. He does not respond to my emails or phone calls and refuses to make it right with either the correct wheels or a refund. Do not do business with this company. After some research, I’ve found that they have a history of running up situations like this then going out of business leaving their customers out to dry. They even hired a company to keep everything about their business private so customers can’t find any info about them. Shady business for sure. Do yourself a favor and find another rim and tire shop to do business with.

Would be nice if this guy (and his secretary) would show up for work on time…
I purchased a groupon and it said «by appointment only». well, I tried to call, once at 8:05am, again at 8:35am and again at 9:05am because there were no «hours of operation» listed. At 9:15 i left the house to go there, arrived at 9:35 and the place was locked-​down, I got out of the car to look inside, nobody there. When I got in my car to leave, some guy in a GTI pulled-​up next to me and just stared, so I said, «yeah, can I help you». He said he was the owner, I said «good, I need an oil change».
When we got inside and I flashed my groupon, he said «oh, we normally only do groupons by appointment only». I told him him about my earlier phone calls and asked him his hours of operation… he muttered something under his breath that I couldn’t understand.
I work in the area and on occasion I do deliveries and pick-ups…the place has never been open before 9:30AM.
BEWARE!
PS, the secretary came strollin’ in about 9:45

Got here because of an oil change deal I bought online. I’ve been there twice and it looks like Maggie and Matt are the only two people working there.
The place looks new and neat for an oil change place. They also sell tires and wheels and offer other minor services like alignment, brakes, general tune up for your car.
It doesn’t look busy at all, my girlfriend and I were the only two people there the last time we went there for an oil change. It’s a new place so people may not know about it yet.
Price looks real decent for an oil change. I don’t know what the normal price is but the deal I got each oil change came out to be around $ 15.
They do have something called the VIP card. You pay $ 80 and you get 5 oil changes, 2 wheel balance services, another 3 oil changes that you only pay $ 10 each, 2 free flat tire repair, and a bunch of small discounts on their services and parts. Great deal if you ask me since most other places charge around $ 30 for one oil change.
Matt seems to take his time performing an oil change services + tire rotation + chassis lube. I like that he’s taking his time because as someone who usually does his own oil changes I know that it takes a long time for all the old oil to drip out of the engine. The places that have you in and out the door in 20 minutes leaves behind some of the old oil in your engine.
With prices this low I think I’m just taking my car here from now on for an oil change instead of doing them myself.