Shell Vacations Club

This would have been great if it turned out as promised. HOWEVER, once we signed up we found that the points don’t get you as much as they say, a majority of the properties in the book are never available, and the club fees and property taxes are high and they hit you with huge late fees if you miss a payment due date!
In the almost two years since purchased, I’ve paid a little under $ 10,000 for one weekend with a studio in an average hotel in San Diego, and a couple thousand points banked that I can’t seem to be able to use anywhere that I’ve tried to go. It is surely one of the worst decisions I’ve ever made!

My wife, son and I attended the sales presentation at the Donatello in SF. The sales pitch by Pamela Fyffe was a confusing array of «points???», cost, and available locations. I tried to make sense of it all, but the product they stated never seemed to justify the high cost.
Upon leaving, we collected our car at the Donatello valet parking that was provided by Shell Vacations only to find that the driver’s door was dented. The parking garage attendant made no efforts to help and I never heard back from the manager as I was told would happen. I contacted our Shell Vacations salesperson Pamela Fyffe at 415−378−7980, who said she would personally speak with the hotel manager and that I could expect a call back the following day. No call was ever made. I emailed her again but no response. It’s been several weeks now.
If you work for Shell Vacations, you should be ashamed of yourself for perpetuating such a scam.
Shell Vacations is a big NO!
The Donatello is also a big NO!
DON’T EVEN CONSIDER IT!!!

Made the biggest mistake! Very Poor customer service! I purchased «discovery package» i called the hotline and was answered by shells vacation club representative, since i have a different membership, they are unable to help me out. They are under one company but cannot assist me. The representative wasn’t even able to explain the difference between the 2. Just like any other marketing strategies, they will give you heaven and earth when they are selling their product but once you purchased, they don’t care about customer service anymore. Too bad i had to learn it the hard way. Will never fall for these scams again.

don’t do it! don’t let them suck you in! maintenance fees are ridiculous! our timeshare is paid in full 100% and we fell behind in maintenance fee so we are being billed ++++ more in fees and collections for a time share we own? don’t ever fall behind in your payments. the customer service sucks. the resorts are the worst and never available. this time share company is a complete scam. go with a hotel timeshare like marriott or sheraton, if you really want to by a timeshare. timeshares do not save you money in the long run. we have owned our timeshare for about 8 years and have gone on 3 trips and it has cost us about $ 15,000. don“t do it!

This is the worst company ever! I hate this vacation club and would NEVER recommend anyone ever buy into this. It will ruin your life and it will suck you dry of your hard earned money for nothing.
They never have the things you want or need. It’s cheaper to save up and just go on vacation. I have wasted thousands of dollars on this club. And I’ve gotten absolutely nothing but headaches!!! Shell Vacation Club, you are the WORST mistake I’ve ever made and I regret ever attending a meeting! They are liars 100%!! You will never actually get what they promise you will. Don’t believe them and run!

As other reviewers have stated, please do not buy into this. About 8 years ago after i got my first job, my friend and I got lured into attending the presentation in exchange for Hawaii tickets. We were so naïve and trusting and stupid that we didn’t question what the charming salesman told us. Who would not want to own something that would «allow you to vacation anywhere in the world». Everything the salesman said made so much sense to me. So, my friend and I decided to buy the lowest level, which costed us $ 10,000. We walked out of that place actually feeling a little excited that we owned something. …until a couple of weeks later when realized that what i just bought was nothing concrete; it was just abstract points that really have no value. When my friend and i tried to reserve a place for our vacation, it was not available. It was such a hassle that we finally just paid out of pocket for the place we wanted to stay. After we paid off the 10 grand, we continued to have to pay for over $ 600 yearly for maintenance fee for places that we never got to stayed at. We could ve used this money to book for hotels without all the hassles and the 10 grand.
To shorten a lengthy, very frustrating experience with this Shells vacation, we wanted it off our back since we did not want to pay for increasing maintenance fee for the rest of our lives. We tried to give our points away to charity, but no one wanted them. Anyways, we ended up calling the place to cancel the membership after losing all that money and only being able to use it twice for a total of 4 nights at an average hotel. I learned my lesson. Stay away from those booth/​people at the mall who promise free vacation or trips. When something sounds too good, it s probably not true. Save your money and please do not sign up fir this.

I would NEVER recommend Shell Vacations Club enrollment to anyone. I attended a presentation where I was promised many things. Paid the money and was put off again and again when trying to make phone calls for booking and cancellation. They will reel you in with all the promises but believe me they will NOT DELIVER. I was lied to several times by their employees… BEWARE OF THIS SCAM!

PLEASE Listen to all the crappy reviews, this place is horrible. I first owned at peacock suites years ago and being young and dumb they talked us into converting to points with shell vacation, worst mistake ever good luck doing any exchanges and to top if off they charge you. They have zero sympathy. My loan is paid off but if I decide to stop paying the ever rising maintenance fees (now 750) it will go against my credit so I feel like they have me for life. If anyone has any suggestions please help.

i have been an owner since 2008, sucked into too young… its such a waste of money. i could have saved so much money by not signing up. the resorts r crappy too… i mean have you seen the dessert rose in vegas. just not worth it. i tried to sell it but couldnt find a stupid person to buy from me. im stuck with it for another couple of years till i pay it all off. Daniela

I have been a Shell Vacations Owner since 2008 and I love it. It is pricey but well worth the money. It has enable me and my family to do a lot of traveling. I have stayed in the Peacock Suites, Vino Bello, Inn at the opera and The Donatello all great resorts with great customer service. I have had only one bad experience with Peacock Suites years ago and both the hotel and Shell Vacations made it up to me.

Do not sign up. Worst decision of my life. They are complete liars and do not tell you anything up front. I was told so many lies by these people I can’t even list them all, it would just take too long.
My favorite experience with them though was the god awful collections rep they had up my ass every day. He told me flat out «no one here will help you» when I asked to speak to someone else. I asked him how he sleeps at night working for this company. Worst experience ever.
The good news was we realized it was a scam pretty early on and stopped paying; the bad news was we «foreclosed» (on what, imaginary property?). But luckily my credit has recovered and now it is a distant memory.
Stay away. From this and any time share for that matter. You will be paying rising «maintenance fees» for the rest of your life. Vacations are cheap elsewhere these days anyway.
Wish I could give ZERO stars. I hate Shell Vacations.

I’ve been an «owner» for the last 6 years. This is the worst scam I’ve ever been suckered into. Tried to use it in Puerto Rico and was told there was nothing for month’s. I’ve only been able to use it in Anaheim and Las Vegas. In no way was this the 5 star hotels they brag about. This is B.S. I’ve tried several times to book in San Francisco and again today and I’ve had it. I’ve paid a shit ton of money for something I can’t use. Been lied to repeatedly. Promised free trips and all and received nothing after turning in the vouchers EXACTLY the way I was told to. Forget about this. I’m just going to start saving up and paying cash for my vacations. Even buying them on Groupon.

THE WORST! Never experienced a timeshare scam so this was my first time. Entered a vacation giveaway at a movie theater and got a call saying I had won a trip only to find out that I had to attend a long presentation for the timeshare and then I’d «win» a vacation to Hawaii regardless of if I signed up. I get a TON of spam calls now trying to sell me other useless stuff like autoloans.
STAY AWAY. SCAM!

I stupidly entered Shell’s raffle at the Art Walk in San Diego. They sold my number to some home security and loan companies, now I’ve had to block about a million spam phone calls! DON’T DO IT! Stay away from this company!!!

This review is for the timeshare presentation, since we did not end up purchasing. Our salesman was informative and helpful, not pushy at all. He gave us all the information we needed, answered our questions, and spent extra time going over the pros AND cons. My husband and
I don’t make quick decisions involving thousands of dollars, so we tentatively signed up for the timeshare and went home to research the company, properties, etc. We decided it was not for us and canceled the following day. NO PROBLEM! I was expecting them to tie up my time with more sales pitching, but nope. They didn’t try to stop us or change our minds. I appreciated their professionalism a lot. My only con was the pitch that you had to decide that day. Luckily, California has a 7 day cancelation period. If you decide to cancel, be smart and do it in person.

Listen to the people. This place is an absolute scam. Worst customer service ever too. They literally lie to your face. It’s baffling. The workers are zombies because none of them really enjoy scamming people into «free travel». Also the front desk sales supervisor «Thy Nguyen”— yes I’m calling you out— is the absolute most God-​awful woman I have ever had to cross paths with. I ended up asking for a supervisor and none of the workers would own up or call out who was in charge… it was like a scene out of an X-​files episode how these zombie scammers treated people. I won’t go into it in detail but we all know that one person in our life who has brought us to the edge… this is that person for me.
The funny thing is we were actually gonna buy some time shares too. Once again… baffling. If they contact you with free travel opportunities… run away. Trust us. They say that to everyone. Nothing is free. They tried to scam our friends too who entered the same contest.
Bottome line: you may save «some» money but you will ALSO spend «more» money and waste «more» time and deal with «more» bullsh*t.
Don’t go corporate for travel. Go with experience and grace. I went with a ma-​and-​pa travel agency called La Dolce Vita Travel and they were amazing.

Went here for a presentation with my fiancé. Of course they do ALL of their advertising at bridal expos and golf shows. Our «salesman» did a horrible job of trying to SELL us anything. But in his defense, we already knew were not interested.
Frankly, he lied to me and from that point on there was no hope of getting my business. If you don’t believe in your product enough to sell it without having to lie, then DO NOT SELL IT.
He wasted 90 minutes of our time. The «closer» did a better job of trying to convince us in the 5 minutes we spent with him than the salesman did in 90 minutes. Horrific!

What a joke. Don’t do it. They have so many rules that it makes it chore to use your points for a vacation.
Fees go up every year, limits and restrictions apply to everything. They won’t tell you about the rules when you sign up. They just refer you to their web site, that is so busy with info that it’s makes you head spin.
What a joke. Don’t do it!

UPDATE: The 4 night voucher for the Big island was for the Royal Kona Resort. I did some research and that place got crappy reviews on both Unilocal and Trip Advisor. It is run down, old and in desperate need of major renovations. My husband and I decided to forget the voucher and book our Hawaii trip through
. Found really great deals on Hawaii packages (car, hotel, inter-​island flight) for multi island destinations. :)
Attended a time share presentation here as they were offering a «free» gift just for attending. The free gift was a 4 night stay on the Big Island of Hawaii and a $ 50
gift card. I have to say, the sales lady (Jen) was really nice and wasn’t too pushy like the other salesman you would typically run into at time share presentations. Though my hubby and I were really tempted to buy into their time share as it sounded pretty good and modern unlike normal time shares, the 20% down was just a little out of our budget, especially since we are saving up for a home. But regardless, we did end up with our free gift which was cool! :)

We’ve had Shell Vacations for a couple of years now and It’s great! Not the typical or old school time shares that you’re mom and dad used to own. No fees when you leave the 4 – 5 stars suites. Friendly customer service and an all around great company. The best part is, you don’t have to have your friends buy the time share to go on vacation. You can get extra points for extra rooms or lend them your time share for some private time. Its great! Girlfriends a teacher so it really works out for those that like to vacation every year. Not meant for everyone but if you’re one of those people and are thinking of saving money with a modern time share, Check out shell vacations. you wont regret it. :)