Sephora

Sadly I left this store in tears after the most humiliating shopping experience of my life.
I was «helped» by three different people on this one occasion; the first was a young girl who looked like she was bored and wished she was anywhere else except helping me, so I politely excused myself from her by saying I would just have a look around, but I asked for help from someone else.
The second person to help me was Lizzie — this girl is wonderful! She is really kind, attentive and I got the impression she really loved what she does. If Lizzie had been the last person I had dealt with in this store I would have given it five stars, but unfortunately she wasn’t… While trying to get me the right skincare products Lizzie asked professional advice from an older woman working in the store. This woman looked me up and down, waved her hand in front of my face and then asked me «what caused this hot mess!» It was embarrassing as she said it loudly enough for everyone in the store to hear. Lizzie told this woman not to call me that but by then with all the stares and looks I was getting I just wanted to run out of there.
I will NEVER go back in this store again and I after relaying this experience to my friends and family they have refrained from going there too.

Ugh. What a turn off. I came in to change my BB cream color and needed help color matching. I asked someone who in turn explained there was a waiting list and she’d put my name down. She returned to tell me that there was only one person ahead of me and I’d be seen very soon. Great! So I waited…
5 or so minutes go by and I see someone walk up to two girls to help them, I figured that must have been the person ahead of me and I’m next. Yay! Another 5 minutes go by and I see someone walking in my direction but then is stopped by a couple girls for questions… she then walks them over to an aisle and continues helping them with makeup. *shrug* I continue to wait… only to see another person walk up to someone else to see if they need help and starts color matching them! ugh. Ok… what’s the point of a waiting list if none of your employees are checking it??? There’s a reason systems are in place… but I guess no one got that memo.

Like many people, I love Sephora! I made an appointment on Friday to get my make up done for my engagement photos at Disneyland. I walked in and I was greeted by multiple employees. I was early but they accommodated me and made me feel welcomed.
My make up artist was Krystal, and I LOVED HER! She listened to all of my wants and needs. Although I love dramatic make up, I just didn’t think it would be fitting for me so I asked for a more neutral look. Krystal did a great job at walking me through the steps, and stopping every now and then for some confirmation. I loved that she started everything lightly so if I wanted more of a smokey eye or more coverage I was able to add. When we were done, I didn’t feel like a new person, I felt like my normal self, only more confident! She knew how to work with my face and skin and how to accentuate my features.
We had something to talk about the entire time! I know it sounds super cliché but I seriously felt like I made a new friend! I wish I could fly her up to the Bay for my wedding because she was amazing! I usually become so overwhelmed and intimidated in cosmetic stores, but like I said, the staff was wonderful!

So my SO decided we should stay at Disneyland for two days instead of one, I was totally freaking out since I didn’t bring any essentials with me but I am so glad this location is where it’s at! Thank goodness our tax return finally came in cause I was in desperate need of Day Two makeup. I went light on the first day cause I figured it would melt off but I saw other ladies in full face and I wanted to know how I could do that on a hot day at the theme park. Demi answered all my questions and helped me pick out the Laura Mercier setting powder and Urban Decay Setting Spray. I had a pair of falsies with me but I lost them and ended up buying the plush Sephora ones and they were great! The cashier was also super nice and upgraded me to VIB, I guess Anaheim is where dreams do come true! I love being super girly and instead of getting a tiara at the park, I am super happy to get new makeup as vacation souvenirs. Thank you Sephora cast members for making my vacation magical!

Got my birthday May treat from sephora ;) a Marc Jacobs beauty with comes with a gel eyeliner and mini lipstick!

For someone who loves to watch make up videos, I was so excited to finally explore and see the products come to life as I see them online. Coming into the store for the very first time, I wanted to look that I have no intention in buying anything because I am a boy. So I kinda just tip toed a bit and looked around pretending I was looking for my sister. But you know who really cared that I was there. I was amazed by all the makeup palettes I saw from countour, highlight, eyeshadows, lipstick, etc as well as their brushes. But wow the prices of those products were kind of really expensive. I just can’t spend $ 30 for A brush like is this made of unicorn hair? Other than, customer service was very friendly. The workers politely asks if we needed help and in my mind I really didn’t needed any because I am familiar with most of the products but it was still nice of her. I think the selection however in this Sephora store wasn’t as big. I definitely thought they were missing some products. Other than that, I really enjoyed going in here to play with those make-​up products, not really to apply to myself but to apply to other people.

So I came here for the cast member sale and WOW it was insanely busy! However, service was still amazing albeit cramped and loud. Everywhere you turned there was someone willing to help. I found some great products! When it came to checking out I loved the efficiency, thanks for having such an organized store and talented staff.

This is my favorite Sephora ever. Unlike all nearby locations, the staff here actually take their time to help you! Plus, it’s a big store, therefore you’ll find what you need! Some stores don’t carry all their merchandise so when I came here, I bought everything I needed without having the hassle of calling nearby locations to see if they have anything in stock.
And the fact that it’s at downtown Disney is better! Yeah, parking isn’t great but it’s a great place to visit.

Customer service here is top-​notch. I’m a Disneyland cast member so this is the Sephora I frequent the most. There’s a tall lady who usually is at the cash register everytime I come by to make a purchase or sometimes return/​refund items. She always has a big smile and great energy! And the other sales associates wandering the aisles do a good job, too. There’s one gentleman who’s been working here for a while, normally in the aisles, and he’s very helpful and kind. Products are stocked pretty well. Disney Sephora never disappoints! So much better than the Brea Mall Sephora I used to go to most often.

I LOVE Sephora… this location can be too crowded at times. As long as you know what you want you’re good to go. But the crowds can make it difficult to get some expert advice from an associate. Not their fault though, they do the best they can with all the madness sparked by all the amazing products lol

manager and customer service here they’re so rude and no manner especially when you come here for return its like big deal to them.

This review is about the morning classes Sephora has which I never knew existed. Plus it’s free signing up, just enroll day before so class doesn’t get filled. I came on a Wednesday morning at around 8:45ish; about 15 minutes early before class.
As soon as I walked in most of the staff was stocking merchandise and the others greeted me to the makeup station where class was being held. Luckily I was able to get my pick of where to seat since I was one of the early birds.
Onto the class, the associates Cindy, Bre, and Lynn walked us through each step of applying the daytime smokey eyelook. It was super fun cause they first showed you how to do the process step by step. Also they gave suggestions and what not to do. After the process, we got to create our own smokey eyelook ourselves. I’m still new to the idea of applying makeup to my face so Bre was patient enough to guide me through each step. She was really funny and kept cheering me on haha. It was a fun experience and I got a bag of Sephora goodies so super happy! :)
Are you a Beauty Insider? Sign up for there rewards cause you get something free on your birthday month.

Idk if it’s a Disney thing but this Sephora location never disappoints. Been shopping here since like they opened, staff has come & go but they’re always such friendly staff with friendly & happy customer service & attitude. They always have what I’m looking for & more. Most of the time i stop in to see what’s new or to put on some makeup lol but always end up buying .
I live at this Sephora store & refuse to shop from any other location other than this one .
Thanks Sephora Disney for such great & awesome service & expectations throughout the years!

Even though it was a super busy Monday (MLK day), Amanda H. was super attentive and kind in assisting me in shopping for a new signature scent. A special thanks to her for making my shopping experience a wonderful one!

Purchased a Beautiful Cinderella compact from them for my 21^st birthday. The staff was so sweet and I had a great time

Most of the time the girls that work here are very friendly and helpful and I like to feel like a valued customer.
A specific young lady by the name of Adriana was exceptionally sweet and helpful so ask for her when you make a visit and you won’t be disappointed!

Greeted by friendly workers, always kept clean, and they are always eager to help.
I like to come to this location to pick up items I need throughout the year, but I drop the most money on the Cast Member discount days! Twice a year for two back to back days, Cast Members receive a 20% off discount on the total purchase.
For those that shop at Sephora often, you know that they don’t have sales, so this is a big deal and normally a great turn out.

This is by far my favorite Sephora! Every single time I visit the store, even if it’s packed, I get a greeting from a smiling Sephora-​person. Although I’ve been helped by many lovely people from this store one cast member in particular made a huge difference in my experience today.
I was helped by an amazing person named Christine! She found me browsing some under eye concealers. She was so friendly and very easy to talk to. We quickly found some things in common, I really felt like I was talking to one of my gal pals! Anyway, she answered all of my questions about types of makeup I was interested in and made some really great recommendations (all of which I ended up purchasing). I found myself seeking her out later when I had more questions to which of course she had more well-​knowledged answers!
Christine really made my visit to this Sephora extremely enjoyable. I left feeling confident and very excited about the products I purchased. I was hoping there would be a survey on my receipt today so I could give her a shout out but it looks like a Unilocal review will have to do. If she happens to come across this review: Thanks for everything yesterday, Christine! You’re doing an amazing job. Keep up the fantastic work and I hope I run into you again!

Good service the majority of the time. The only reason I’m not giving them five stars is because sometimes some of the employees are kind of pushy when purchasing products and some come off rude at time. It’s very rare, but it has happened.
Sephora Beauty Classes: THE BEST! They’re free and all the girls there are so sweet and helpful. Lizzie, the sweetest person in the store, will give you awesome personalized tips. Classes are between an hour and to an hour and a half long. Make sure to book the appointments online ahead of time since they do get full. Their classes always start at 8am on Saturdays, but as of next week they will be offering two morning classes per week! During the classes, if you participate, they will give you some cool product samples. Once the classes are over, they leave the store open for the students only.
I’ve made one appointment for the full beauty makeover and it was awesome. I forgot the name of my make up artist, I think it was «Bri». She was really sweet and was always asking if I was okay with the products and how the make up was coming out. I believe you have to spend at least $ 50 to make a full make over appointment and it has to be done the day of the purchase.
Take advantage of Mini Make Overs! They’re awesome, quick, and free!
For the most part, this location is always pretty well stocked. There’s plenty of beauty artists that know their stuff and are always willing to suggest products for you.

Today, I went into this particular Sephora and I am writing my review based on my checkout experience.
Basically, I tried to make a return on a never used product and I stated that I do not have my receipt. Therefore, the lady asked for my card to look it up and/​or my account email to view my purchases. As a result, she said that my black Stila Smudge Stick does not show and I just felt subjected as if she was slightly implying that the eyeliner was stolen. She also opened the product after I stated it wasn’t used and she tried to twist it up but it was not working. She then said it was broken, like as if I knew and I was trying to return a broken/​stolen product.
In the end, it may be their protocol, but I still felt offended when I returned the eyeliner. I’m not going to steal makeup, let alone something for $ 20 and then attempt to return it. Also, when I went home I looked at my Sephora purchases and there are previous purchases of that product so I don’t know how she is going to say it does not show up. Overall, I just felt hassled for my return simply because I switched my preference in eyeliners.
I normally have a nice and welcoming experience at all Sephora locations except for this previous visit at Downtown Disney.