Public Storage

The first unit rented at Public Storage in Anaheim (La Palma Ave) was a very good experience as Javier was greatly helpful, informative and took the time to ensure the facility met our needs. However, it was a week later when another large unit was reserved and after 12 hours of packing and moving our very large furniture we arrived at the facility at 6:05 p.m. (5 minutes after the office closed), we discovered that the unit reserved would not accommodate all of our furniture. I noticed someone was in the office and knocked on the door. Javier stopped closing up for the day, opened the door, and listened to my predicament. Because the «System» was already shut down, he could not input the necessary information to switch units to a larger one. Nonetheless, he took it upon himself to find an available (larger) unit for us and assisted us with opening it and changing all the locks. The next day, we completed all the necessary paperwork (which expedited very quickly!).
The price for the storage units are very competitive in the area, however, it’s the personal attention to detail, and courtesy shown by Javier that leads me to highly recommending «Public Storage» on La Palma Ave., in Anaheim!
Javier is the BEST!!!

thank you for the great experience javier is amazing great with coustemers as well as informative and helpfull

There isn’t much of a difference from one storage unit to another in my opinion. However, at this location, the key difference is the manager on-​site. Javier is very courteous and helpful, great professional attitude and maintains the grounds well.

Javier was so helpful and kind! He answered all of my questions and was able to help me move some furniture in to a storage unit! Javier went above and beyond! If you go to any public storage go to this one and ask for Javier!

Javier has the best customer service ever. I have a unit at this location and Javier is very helpful all the time. I’m glad I rented here I’m so happy with the new doors too. Javier is the best. Thank you for all your help javier.

Whenever we think of storage we think of this location. The staff is courteous and friendly and they don’t pressure you into something that you don’t want. The contract was easy and done very quickly. They seemed to really care about me and what my needs were with the storage. The surrounding area is clean and safe and the storage units are as well. I am so glad that I went here for storage and I can’t wait to go there again in the future.

Great service Javier was awesome and very helpful great location easy access totally recommend this place

Javier was so helpful and very nice! It was a quick and easy process getting our storage unit.

I just stopped in to pay my bill, to find the manager, Javier at the front desk. What a joy to do business with, so helpful and pleasant. Public Storage is lucky to have such a wonderful ambassador like Javier to make someone’s day a bit brighter.

We had a very pleasant experience. Javier was very helpful through the process and we were in and out very quickly. Storage was clean and well maintained.

Thoroughly satisfied with the help I’ve received from this location as well as my storage space. The only thing that could use improvement is for the light bulb in my unit to actually turn on. But other than that, every other detail is exceptional. That would be why I couldn’t dock them a star for no electricity. But please change that soon, guys! (:

Very professional and upfront. Although i didn’t receive the $ 1 first month and the $ 11 for insurance that is mandatory seems sketchy
But Javier top notch customer service and very knowledgable.

Excellent customer service, Javier explained every detail and took us around to see the units. He has excellent professional customer service. We are very satisfied with this location. I recommend this location.

Great customer service. A little pricey however happy either the storage unite and How well kept the location looks.

They have been helpful and with a smile. I recommend this place because it’s so clean and the staff is amazing.

Great customer service awesome place.
Clean and good price on everything. Very helpful public storage was great

Javier Gomez was very helpful. We have a few units here and they keep the place clean and well maintained. I highly recommend this place.

Kathleen was very helpful

Kathleen begs you to Unilocal her, so tacky and unprofessional.
They raise your storage rent after a few months and blame it on corporate office.
I found a waay less unexpensive place down the street and the service is better and the smiles are real not fake.
Public Storage is ok for those who plan on using it for less than 2 months.

Best in customer serivice. Very clean place… Kathleen the manager is very helpful…