Pride Towing & Recovery

ALEX ORTIZ w/​PRIDE TOWING & recovery is BEYOND amazing! He is so polite and I will ask AAA to please send him again next time THANK YOU!

Excellent service! The technician Erin was very helpful. I called road side assistance through progressive because my car battery died, they told me it would take about an hour so I went home instead of waiting for an hour. The technician arrived in less than 20 minutes. I told him I was on my way and he waited for me to arrive. He even helped me get everything out of my trunk to reach the battery. After the car started he took the time to teach my dad how to jump start the car. He was very kind. Fast service and awesome technician!

This has to be the WORST towing company in the history of towing! They said that they are on their way but yet they never arrive at the estimated time. When I called to see where they were they said that they were involved in an accident. And they were going to send someone else out and the other person should be in 30 minutes! An HOUR later no one showed up and I called they said that the guy will call and give me an update of his location and how far. 30 minutes later no call, show nothing. So we hate to get a different company and they arrived within 20 minutes. So I will never use these guys ever again!

I called AAA and asked them to arrange a tow for me in the morning. This company ended up servicing it, even though they weren’t originally supposed to be the provider.
Not only did these guys scrape my front bumper getting onto the bed, they RAN my bumper INTO the bed, causing $ 430 of damage to my front bumper and loosening and misaligning my headlight.
When I called Pride and asked them to take care of it, I was directed to just call AAA instead. Not only are their technicians inept, but their management won’t stand up and pay for the repairs that their service causes.
I would give zero stars if I could, and hope AAA removes them from their approved contractors list.
Update: I’ve now been fighting with their manager, Aram, who refuses to pay for my damage. He claims there’s no record of the damage at the time from his driver, or from me who called Pride immediately thereafter, and says he needs time to review my email of photos and estimates. Apparently there are «16,000 customers a month» and mine «isn’t his only damage claim.» Well, that right there should serve as a great example of why you should NEVER trust your car to Pride if you, unlike them, have PRIDE of ownership in keeping your property whole and undamaged.

I would give this place 0 stars if I could. I called them for roadside assistance one night and was told they would be there in an hour at 12:40 am. Well 1:00 am came and no one showed up. I had to call relatives to pick me up. I was sitting out in the cold for over an hour waiting for nothing.

Don’t ever use this towing company, they are a bunch of money scammers! They try and scam miles and try and tell you about your own insurance that you pay for. My insurance covers us for 15 miles and the «so call» manager will try and scam you and say you’re only covered for half that. They scammed over 200.00 dollars from my family. Bunch of crooked ass pieces of $h!ts. They try and scam you for mileage and they have very rude customer service. The tow drivers are cool so I hate to give the drivers one star. The company and everyone else are the ones that suck! And they get a quarter of a star! A$$h0Les!

This towing company is the worst! If you don’t believe it, just read its many 1 star reviews.
Last night we called the roadside assistance people associated with our auto insurance, and I told them I needed my car towed to our mechanics that night. It was about 6– 7 PM. They assigned us to Pride Towing who called about an hour later. The guy, Andrew, asked when and where I wanted my car towed. I told him and he said he wasn’t comfortable leaving the car outside at the mechanics overnight and I should have it towed in the morning. I told him we have been using this mechanic for over 20 years and we drop our cars off overnight all of the time, as do many other people. That’s what he’s got a dropbox for. Andrew reiterated that he wasn’t comfortable leaving the car there overnight. We went round and round until he was playing like a broken record and wouldn’t budge. Finally I said okay and agreed he’d tow my car at 9AM. Agero Roadside Assistance called a little later to see if my car had been towed. I told them it had not, and I wasn’t at all pleased with Pride for, in actuality, refusing to tow my car.
So 9AM came and went and no tow truck. I called Pride. Andrew answered and became defense and hostile, telling me he hadn’t refused to tow my car the night before. Finally I said whatever and why aren’t you here now. He said: Have you called roadside assistance? I said no, why would I, you said you were coming at 9. He said that I had to call roadside assistance. At that I hung up, called roadside assistance and asked them to send another tow company. They sent BigTime Towing, and they were great. Of course, anybody would seem great after dealing with Pride.
If the shiftless, passive/​aggressive, irresponsible boobs at Pride had towed my car the night before like I wanted, my mechanic could have diagnosed the problem when he opened at 7 – 8 this morning. Instead he didn’t get my car until around 10:30 AM. Now it’s after 3 and he still hasn’t had a chance to look at it.
It appears these people can get away with providing grossly inferior service and stay in business because they’ve got contracts with a lot of insurance companies, but insurance companies DO contract with other towers as well. If you find yourself in need of a tow, be sure to tell roadside assistance you do NOT want Pride.
Pride…given their substandard service and «no can do» attitude, the name is something of a joke.

We called Honda roadside assistance. We called for help at 4:30 pm about having someone out to help start a car. Driver showed up 1 hour after the ETA that was given over the phone (6:30 pm). Very inconvenient. Willing to wait but not when given false hope about ETA. I was with a group of 3 women in a parking lot. Not very happy with the slowness of the tow company, or the customer service when we called to get an update on ETA multiple times. Don’t know who is at fault here (I spoke with Andrew the 3^rd time I called to get an ETA) but I’m not sure why the safety of their customers is not a concern and how lying about their ETA helps anyone who is stranded.

Let me start by saying that 1 star is far too much for this lackadaisical company. I’m beyond appalled at the ridiculousness! Waited 2 HOURS for them to arrive when we were told 15 minutes! My boyfriend kept calling asking where the driver was and he was «running behind» and then «couldn’t find us». Had it not been for continuous phone calls who knows if the idiot would have ever found us! To top it off my boyfriend was still charged $ 50 to have his car towed after a 2 hour wait! Talk about crap customer service!

Help desk girl was useless. Driver couldn’t find me even after giving him very clear instructions. Told him the street Intersection and city and some how that wasn’t good enough. Once I had to TEXT him my address by using a near by business address he texts back «Get it 30 min» what ever that is suppose to mean!!! And this is already 15 min past the HOUR we were suppose to wait. Finally 2 hours later he comes to get me. After dropping me off he parks right across the road and my sister says he sat there in the exact same spot for 45min while I was waiting for him to pick me up and only left right after my insurance company had to call the tow company. My insurance company sent them but if it was up to me I would have just pushed my jeep to the shop. Would have been faster

I am very impressed and happy with the service I recieved from NOE LUNA of PRIDE TOWING & RECOVERY. My 1 ½ years old Pick Up stopped last night. After offering a ride to membesr attending the last meeting of the year. I found myself needing a ride. This morning, my service warranty, arranged a service call with PRIDE TOWING & RECVOVERY. The Tow Truck arrived early. I had a relaxed, informative, completely helpful service call with NOE LUNA. He cares for his work and performs with a level of dignity deserving of a top customer service rating. Many friendly smiles as he got the job done right the first time! Really a pleasure to do business with someone who has customer satisfaction as a priority. No attitudde at all. Just a respectful business experience, rarely seen in the Desert.

I had just boarded my flight to work and I got a text from my wife saying the car would not start as she was preparing to take our children to school. I texted backed to call the number on the window (car dealership), our insurance or AAA Premier to get it towed and resolved as quick as possible. She immediately arranged rides for our children and was told a driver would be at our house to assess the vehicle in 20 minutes. Of course I told her not to count on it as we live in a very rural area and based on reviews.
I used my Southwest A-​List benefit to log on and continue communications with my wife, as needed. It was needed at all. As I was landing at my office in Sacramento (hour and a half flight) PRIDE RECOVERY had already jump started the car, tested the battery, informed her to drive to get a replacement (it’s a new car, too) under warranty. She was already at the dealership with the car half way completed with the repair by the time I was getting off the plane and into my car to head into the office.
Extremely impressed by their response and ensuring my family was taken care of while I am 600 miles away at work. We carry various levels of roadside assistance to ensure we are not left on the side of the road and was impressed by the response given to our family.
Thank you.

I only have positive things to say about Pride Towing… This past weekend my work van experienced a blowout on the 5 North near the 405 North exit. I decided to get towed to a Pep Boys and used their towing service via the automated system. I explained to the individual of the van and size. On time Emanuel showed up from Pride. It was not his fault that a flat bed truck was not sent but he attempted different ways to switch out the flat tire or safely setup the van to be towed by his vehicle. Unfortunately my van was not equipped with the proper tools to unscrew the spare tire but he even tried to get the spare out. Repeatedly he was apologetic about taking so long, but obviously it was not his fault that the van was not properly equipped. After making several attempts to either get me back on the road or tow me himself he called a flatbed truck and even let me wait in his vehicle with him until it arrived. Very soon the flatbed arrived at the same time he received a call of another vehicle he needed to attend to.
Upon arriving and assessing the situation he could have explained that I didn’t have the part to get the spare out, tell me the he would call a flatbed and drive off. That is not what he did & I appreciate that.

I have got to say, what was a horrible day with our car breaking down, turned into a much appreciated service from Pride Towing and the driver Sampson in particular. His expertise, professionalism and speed in both the hook up and safe arrival of our vehicle and both my wife and myself made our day end on a truly positive note. I would highly recommend this company and the driver to Anyone wanting the best tow available.

These people are SHADY and took two hours to get to me.
My car alternator died so I called my road side assistant with Wawanesa. Wawanesa sends these dirt bags to tow my car because they are contracted with Wawanesa to tow for $ 3.5 per mile but these sleaze balls decide to charge me $ 10 per mile instead. Wawanesa told them they are breaching their contract but they didn’t give a flying funk. The whole time we were trying to figure out why they were charging me extra $ 70 the driver AJ was speaking in a different language with his boss so I wouldn’t understand.
My total tow was 13 miles and I was only covered up to $ 60 so they charged me extra $ 70 to get my car off their bed. The total tow was suppose to be covered under my road side assistant policy. Now I have to submit the $ 70 to Wawanesa for reimbursement.

Please read for a good laugh:
The following events occurred in the early hours of 10÷11÷15:
— 1:30 AM: Leaving work, get to car, car battery is dead, call insurance for battery jump
–2:00 AM: I am notified through my insurance that PRIDE TOWING will be enroute, ETA: 3:15 AM
–3:20 AM: Insurance notified me that PRIDE TOWING is running behind because of a delay on a previous tow they had, new ETA: 4:15 AM
–4:30 AM: PRIDE TOWING is MIA. I call provided contact number (714−563−2273) to see for myself what’s going on. Dispatcher answers, then falls asleep while on phone (No I’m not making this up). I can hear heavy breathing on phone with no coherent response.
–4:31 AM: I contact PRIDE TOWING direct again, Dispatcher answers by saying «What You Want», I ask him his ETA on the Truck, he then hangs up
–4:32 AM: I contact PRIDE TOWING a third time, Dispatcher asks my address, and gives me a 20 minute ETA
–5:25 AM: Insurance calls me to tell me Tow Truck Driver got my address confused and is on the other side of Irvine. New ETA: 6:30 AM
–5:26 AM: Business transaction with PRIDE TOWING is canceled after 3 hour wait period for a battery jump

They got here quick. It literally took Cena 10 seconds to unlock my car and less then a minute to complete everything. This is what people want when they get a kick out… Done. Thank you for your efficiency.

I’m giving this company a 3 star because my experience wasn’t bad, but it was above and beyond either. Tow was dispatched and I received a text and automated call that ETA would be 10:04. I called about 10:30−11am to find out a new ETA. I was told they were 15 min out, then I called about 30min later. Marcus and Liz were personable and nice, apologizing for the delay and let me know that tow driver stated he would arrive around 12pm-12:15.
Sam showed up at about 12:40pm. He was friendly and helpful. He explained to me the difference between my charge n what it need to start, as well as elements of desert living to take into consideration re battery life. Within 10min of arrival I was on my way to the dealership.
Customer service, once provided, was excellent. Assistance wait time was long. If they would have said 12−1230pm, I would have accepted the long wait, and would have been ecstatic if a quick arrival. Lol but they gave a time and arrived hours beyond it.
For me it was no big thing because I was home. But I think I would have had a hard time being patient if I were stuck on the side of the road. With that in mind, I am in hopes that is the reason my priority seemed low on their totem pole.
Anyhow, I wouldn’t recommend this company in a time sensitive emergency… But do recommend for lower priority assistance and if any time arrival is okay with your schedule.

Yet another dissatisfied customer. USAA Contracts these folks with no interest on customer service. After 1 hour and 15 minutes I cancelled its 943 now will figure it out in the morning. I’m glad its not a real emergency stranded somewhere I’m home. I do not endorse this business and I will cancel with USAA and switch to AAA.
Placed called before 8pm ETA given 905 at 919 I cancelled at 1015 tow operator calls they did not even know I had cancelled. Tow operator asking me to speak to his boss. I think not I rather deal with my insurance first thing in the morning.
I am definitely cancelling my roadside assistance with USAA they contract the lowest bids so this is the type of service you get.

Horrible horrible horrible… do not ever use this company! I went through my ins and was told it was barely over 15 miles (15 miles was covered by my ins) so I would mostly likely not be charged for the extra .48 of a mile. I received a call from a vey rude CS rep at the tow company and said we went 2 miles over and give me your credit card. I stopped him to ask what the cost was and was told $ 20…$ 20 for 2 miles over they did not drive! I asked what happens if I disagree and want to call the ins company– they told me they would impound my car! Rude customer service and overcharged… save yourself the money and headache!!!
******UPdate…my insurance company stepped up and paid for the $ 20 after I paid the towing company who held the car hostage. This towing company did not even though they knew there was going to be an extra charge. Less learned– stand up for what is right and do not let crappy businesses with poor CS take advantage of you. Not again Pride Towing– not again!