Pep Boys

I had shredded a tire a few months back and as I was getting that tire repaired at a different automotive place they advised me I would need my other two tires replaced at some time. Well I did some research and found Pep Boys had the best deal. I setup my appointment paid for my tires and came in for my tire replacement. The girl who was replacing my tires pulled me out to the garage and showed me that all my tires were I’m good condition and in no need of changing. I appreciate her honesty in not selling me a product I didn’t need. Especially as I was told something completely different at another automotive place. Thanks! I will be back.

Incredibly rude customer service. I just tried calling to set up an appointment and not only did the person who answered the phone seem annoyed, he also hung the phone up while I was still talking. I hate posting bad reviews but the lack of respect that was just shown to me, I find highly inappropriate.

I went to this location several times over a month period.
Each time they wanted me to leave my vehicle for hours, for an oil change. What’s that? So they can do the work at their leisure?
I don’t usually do that, to allow a simple job like an oil change to be done at a shop’s leisure, while I kill time. My time is at least as important as theirs. Well, it is to me. I understand if they are to busy to do work they themselves advertise heavily to get more of, but don’t have the time to do at the moment. That’s fine, people get busy, but if that happens too many times it starts to seem like either understaffing, poor management or disorganization.
In any case, I don’t like to deal with people who are so busy they don’t want my business.
I have to find a place that wants my business and is staffed and equipped to do it on my schedule. At least part of the time. One that’s not so busy they can do my work without it turning into an all day ordeal. I can’t spend the time waiting.
Is this location too successful? Maybe. They didn’t have so many cars there that it looked like they were that busy. I just don’t know what to say.

I took my car here on 1÷5÷2016 to have them install a headlight bulb after an accident shattered it and damaged the passenger side fender. I informed them that so long as they got it installed I didn’t care what they had to do to secure it, even if they had to use zip ties to hold it down. When I came back the next day the lens was sticking out of the car and held in only by a couple of zip ties. They also told me it couldn’t be installed correctly because a bent piece of frame was in the way and I believed them at the time. I payed for the lens, then when I got home I looked at what they did in detail and realized that they lied to me about the whole job, which they charged me $ 120 for. They had not even bothered to try to remove part of the bumper but instead tried to shove the lens into a hole that it was obviously too big for, breaking the support tabs on the bottom of the lens in the process.
The following day I cut the lens free, and even know I have next to no knowledge with automotive repair I removed three bolts that hold the bumper on since it has to be removed to install the lens, and then several on the damaged fender. There was a piece of bent frame that was blocking it, but I was easily able to bend it out of the way with a screwdriver, and then fit the lens in it’s place. This took a half an hour to do during a rainstorm. There is no reason why this shop couldn’t have installed this correctly.
I’ve since contacted Pep Boys customer support concerning this, but have gotten no reply.

This is Pep Boys LAST chance. I scheduled an appointment for 9am, arrived at 8:45. At 9:00 the door is still locked. I called the customer service number at 9:10. Very pleasant young man, he said he attempted to contact the numbers they have and could reach no one. A couple of vehicles drove up right about 9am, parked at the far end but no one got out. While I was waiting on hold with customer service, one of the mechanics came over (about 9:15) to say the manager won’t be here for another 30 minutes, they have no way to unlock the store.
Manager could have had an emergency, I don’t know, but there needs to be a Plan B when this happens!
About a month ago I took one of my vehicles to the Pep Boys on Chapman in Orange, they lost my coupon with no offer to honor the coupon, my vehicle was returned with greasy, dirty boot prints on the driver’s side carpet and floor mat, dirty, greasy fingerprints where the mechanic had no business being. I could never connect with personnel at the store due to a family emergency. Was giving Pep Boys another chance … Not a good start!
Update: Manager, Eugenie, was awesome! She was ill the reason for her tardiness (still need a Plan B for circumstances such as this). However, she apologized many times, comped the oil change. She has changed my attitude towards Pep Boys! Thank you, Eugenie!

This is by far the best car repair establishment I have ever been to. The staff was extremely helpful, polite and attentive. I highly recommend this Pepboys.

Had some good service here recently.
I took my company vehicle in for A LOT of maintenance and Service manager AL understood that I needed the vehicle back asap to get back to work. The job was done well and done on schedule. They also showed me how a previous mechanic had jimmy rigged a prior job!
The experience was good enough for me to bring in my mothers Corolla. They corrected the idling problem it was having that I couldn’t figure out. I’ll be coming back!

So I came here on my lunch break getting a quote for an oil change. I walk in with a smile. I see both associates, staring dead at the computers in the front. The door squeaked pretty loud. No heads turned. I was literally invisible, staring at them for nearly 20 seconds with a now, slightly faded smile. No one should ever wait that long to be acknowledged. Especially being the only person who was there. The woman finally lifts her head, emotionless like she didn’t want to be bothered and says «yeah, hi». A bit taken away from her crappy unwelcoming demeanor. I still asked «how much do you charge for oil change» she said $ 24.99+tax. I asked «oh ok that’s not bad, how much are the taxes, I need to get an exact price if possible» she rudely released a huge sigh and said «I don’t know? like a couple of bucks?» …While shrugging her shoulders and carelessly throwing her HAND in the air. I was in complete shock at her unprofessional response to such a simple question that I’m sure people ask ALL OF THE TIME! I also thought that it was odd that the man standing next to her never even budged the entire time.
I mean, If you don’t know the answer, then you can always find out? (Thats what I was thinking to myself” I was at lost for words at that point. I said thank you and just left. Despite desperately needing an oil change.
Honestly, it’s a good price to get an oil change. But I didn’t feel valued as a customer. Maybe I should have said hello first?. Don’t know what the deal was but that was a terrible first impression. I’ll just be going to another pep boys that I find in the area from now on to get service. Hopefully they will have a better attitude when customers walk through the door.

My husband just went here for a screw in the tire. He waited for 20 minutes for someone named AL to even acknowledge him and greet him. Al said that there wasn’t enough rubber to repair the tire and walked away without even offering to sell us a new tire or a different solution!!! Poor customer service. We obviously need a new tire and no other place is opened on Sunday.

I took my car to Pep Boys last month for a nail in my tire. While they were able to repair the tire, they damaged and severely scratched my rim in the process. And of course they did not tell me, so I didn’t notice it right away. I will NEVER take my car to Pep Boys again, nor will I ever recommend them to anyone. Unbelievable that they damage a car and don’t even advise the owner.

Came in to have headlights bulbs changed on a Silverado truck and was surprised on how fast it was completed. Read some negative reviews about this place but decided to give them a chance. Dropped of the truck because they were working on 2 Cars ahead of me and they worked on my truck at the same time and had the job done in 10 minutes. I walked to nearby store and the called me saying it was done as soon as I walked in the store. Great job!

So I took my Prius in the have the oil changed. The guy that did it left my car on the whole time he was doing the work and it killed our battery. They just pushed the blame to the battery was old and needed to be replaced anyway. So that was over $ 200 in its self. REALLY?! Only to find out we had to drive 6 miles to the next shop to get the battery. Once we got there it took them 2 hrs to replace it. So we now looking at 5 hrs of waiting. 5 HRS! Come on! We were there so long my boyfriend was late to work. Then because they killed our battery the alarm was reset. Now they needed to fix that too. It took the 3 hrs the next day to try and figure it out, and that too was not their fault. They finally figured it out. Well it is a few weeks later and I needed to get new tires. Well turns out I need a new serpentine belt, which you look at while you change the oil. They did not tell me I needed a new belt! REALLY! And they forgot to tell me that my shocks were leaking. So one more thing. If you want to be scammed and cheated then this is your place.

I’ve brought my car here a few times for oil changes. They get me in quickly and the service is super friendly! Keven is the one who served me most recently– such a nice guy! (If you’re Keven’s boss and you’re reading this– give him a raise! ;) Lol) This last time they found other things that needed tuning up on my car (new air filter and new tires) they installed the filter for free and gave me a quote on tires. (They match any other comparable tire price you can find!) They weren’t pushy about trying to sell me on spending more money on the minor fixes I needed, they just informed me that they had found the problems. I will definitely go back to this Pep Boys for all future oil changes.

Redefining poor customer service. Had a nail in my tire; called to see if they could fix while I waited; was told yes and that it would take 10 – 15 minutes. Pulled my car into the service an waited… and waited… and waited. Finally asked for help, got the work order written up, and waited…(see a pattern here?). No one seemed to know what was going on, didn’t seem to care that customers were waiting and frustrated, definitely no management in place. It was a joke. I actually wondered if I was on some hidden camera show! It didn’t seem possible that a chain location could be this incompetent. AVOID THIS LOCATION!!!

They seem to only want to f u over. Dance around problems and seem to wanna just take as much as your money as they can. They changed my oil n did a crappy job my oil started leaking after going to pep boys my oil tank was nearly emtpy after a month or two. Just stick to other auto places, pep boys r a franchise and train employees to be scheming bastards. The manager there is just as useless.

Heavy set manager try to rip me off! I took my my car for a minor electrical provlem. I was quoted a price already, gave the green light to go ahead to perform the job. An hour goes by Java summins me saying i needed an additinal part, it will now cost me tripple the original price, at this point i just wanted to get it done, if i refuse they would charge me $ 50 bucks for just looking at it.2 hours later different manager informs me that my car is done and billed me the (ORIGINAL) price! Apparently slim took his third lunch break, by doing that i had an honest employee ring me up. Bottom line good work, but they have shaddy employee or yees that would take advantage.

Brought my car here after the shady Big O tires store told me I had a leaking valve cover.
My fiancé has been here many times and told me about how great their customer service was.
They inspected my car, couldnt find anything wrong, topped off some fluids for me and didnt charge me anything!