One Stop Mobility

Reserved a scooter for my trip last week. Was told over the phone that the scooter would be delivered to me between 4 and 6 at my hotel the Tropicana when I arrived and called in. Called around 5:00 and was told I’d get a call back. No one called. I called back at 6:00 and was transfered to a gentleman at the office who proceeded to tell that I needed to come to their office. There were 2 of that needed a scooter and for good reason we couldn’t walk. the man over the phone proceeded I needed to come sign papers and I had to and seemed irritated but said he deliver it within 30 minutes. We finally got the scooters but alot later than expected and with alot more hassle. I’d like to add that the lady that I ran into the next day and called into was extremely polite and helpful. Told us on the final day they would pickup the scooters from the hotel. Also was told by the gentleman that we absolutely could not drive the scooter in the rain and gave no options if it did. However the kind lady the next day said that if it did rain too hard to come back and they could switch it to a manual wheel chair. whoever the guy that was working the evening of April 6^th could use some customer service training from the lady that helped me the following day.

I use One Stop every time I visit Disneyland to rent a scooter and the service is great. Always treated nicely. ⁵⁄₅ stars.

One Stop Mobility is a fabulous company. I will use them every time I visit Disneyland. It was easy to make reservations and the staff was very helpful. They delivered it to the Hotel and picked it up when I was finished. The price was great. The scooter looked great and worked perfect. I would recommend this company. It was a positive experience.

We’ve used One Stop Mobility on multiple visits to Disneyland. The prices are great (much cheaper than if you rent in the park) and the beauty of their scooters, you can ride to and from your hotel and take the scooter into Downtown Disney. They deliver to your hotel and pick the scooter up when your visit is over… FOR FREE!!! And, let’s face it friends… there isn’t much you get for free in the Happiest Place on Earth!!!
On our last visit in November the scooter’s chair was a little wiggly and felt slightly out of whack. We called One Stop and they had a new scooter delivered to our hotel within 30 minutes. Highly recommend for anyone with mobility issues.

Vicky was a great help and really made our experience here one that we will remember. Thank you for your help at such short notice.

I recently spent two days at the Disneyland Resort, and due to my very limited stamina rented a scooter from One Stop Mobility. I could not be happier! The scooter was sitting in the Hotel lobby when I arrived. I used it for two and a half long hot days in the parks, and it performed flawlessly. The people I dealt with were very kind and accommodating. I can’t speak to how they responded to equipment failures because, happily, the scooter zoomed along tirelessly the entire time I needed it. I had done this previously, on a five-​day trip where I rented from a different company. Their scooters gave out midway through the first two days and I had to be pushed back to the hotel by my son. I highly recommend this service for the friendliness of their staff and the quality and reliability of their equipment.

Fantastic all around. I had looked at another rental place that had terrible recent reviews. I called One Stop Mobility and the rental process on the phone was simple. The only negative I’ll say was the girl who originally took our order couldn’t grasp the concept of how long a day was. She keep trying to say they were going to charge a full day by dropping it off at 10pm. When I called back to confirm a nice gentleman took care of it.
We got a high quality scooter for I think $ 140 for 3 days. The battery life was AMAZING. I walked while my husband with MS rode the scooter with our toddler. My Fitbit said we did 12 miles a day. We turned it off when we were stopped for longer periods and the battery light never dropped below full the entire first day. We only charged it for about an hour when we took a break.
My husband forgot to charge it that night and I figured we were done for. Nope. It lasted 7:30am till 3:30 and dropped only one bar. We charged it for almost an hour and headed back out. When we got back to the hotel at 11pm it was at half life. Amazing. Charged it all night and back to full in the morning.
The best part is they dropped it off at the Fairfield Marriott for us so we didn’t have to interrupt our morning to get it set up. Highly recommend, we will definitely use them every time we visit Disneyland!

Address on Google is old. Went there and got lost. Called store, was given another address from the man that answered the phone. When we arrived the door wad closed and there was a sign on the door that said be back at 1030. I called him at 930, arrived at 945, he knew I was coming and he closed the door and left. Horrible customer service.

One Stop Mobility was awesome ! Called them a week before our trip and they took my reservation. The day we got to the hotel we called them and it was delivered that morning I needed it. It was truly a god send for my feet. It made a 4 day Disneyland trip very pleasant. It stayed charged with no problems. Vicky was very nice when I called to reserve it. I would 100% use them again when we go again. They also price matched another company. The Disney scooters were way more expensive and very big and bulky. My hubby was concerned he would have to wait for me or run to keep up with me. I kept the pace with him and it worked out well. I didn’t run into anyone it was no different then if I was pushing a stroller. On grad night I didn’t use it at night it was far to crowded and would have been impossible to use.
I don’t know why they have negative reviews all I can say is they were great !! The hotel was right by them. The hotel put the scooter in the break room at night. Or anytime I wasn’t using it. I had to ask them to charge it. I don’t think it was charged for a few days but never ran out of juice. I would use there wonderful services again !!! Thank you for making my trip less painful !

Very unhappy with the service I received! I made the reservation a month and a half before our trip to Disneyland. Some plans had to change including the days we were going to go to the parks and our hotel! I called One Stop 20 days before I would need the chair to let them know of the changes. They wanted to charge me an extra $ 45 to make it a 4 day rental instead of a 5 day rental because they said it was considered a cancellation. Cancellation?!? I was still getting the chair!
The NIGHT BEFORE THE CHAIR WAS TO BE DELIVERED I get a call saying they don’t have a chair for me!!! I told them to just cancel my reservation because I had not been happy with the service up to that point. She stated I would get a «full refund within a couple days!» It is now 2 ½ weeks later and I have not received the refund! I have called and each time am told «I will personally talk to the returns manager and call you back». I have not received a phone call either!
Update: received a phone call shortly after posting this. Also received an email stating they have been making a lot of changes in management. Refund was in my account by that evening!

I worked with One Stop to get my dad a nice LaZBoy, and I couldn’t believe the ease and friendliness that I was greeted with. They had just the right item, and when my dad changed his mind, they were extremely gracious. Bravo, One Stop! Love, Suzy Williams (as reported by BradleyB)

I can’t say enough positive things about renting a scooter from One Stop Mobility! I have a pass and try to go to Disneyland once a month. I needed a knee replacement so walking around got very hard. I started renting a scooter before my operation and am still renting now, 3 months after. It is so easy! You can reserve one, or just sssshow up. It is located right across the street from Disneyland. You can valet park your car, rent the scooter and you’re good to go! Kierrrrsten, the gal that rented the scooter to me, is the best! She is so professional and friendly. The scooters are easy to use, well maintained, and very fun to use. I can’t say enough about the positive experience I’ve had renting scooters here!!!

I rented a scooter last week for my adventures in Disneyland Resort as I have a bad knee and it acted up my first day. Victoria gave me excellent customer service on very short notice! She delivered the scooter to the Disneyland Hotel where I was staying and picked it up when my vacation was over. My little red scooter was quite snappy and had plenty of power to get me up and down the hills. A huge advantage was that you can take it into Downtown Disney. It fit perfectly in my room and held a charge all day. I will always rent from One Stop Mobility in the future and so should you! Thank You Victoria and One Stop. :-)

Excellent service. We were able to reserve a scooter for my father to use for our four day family trip and it could not have been easier. The scooter was delivered to the Disneyland Hotel, could be used throughout the parks, and was easily returned through the bell desk. And the price was very reasonable– much cheaper than the in-​park rentals that cannot be used outside the parks! We will definitely use again.

I called on Friday morning at about 8 — they had a scooter at our motel door within a half an hour — the girl who brought it to us was wonderful. This is the second time in about 2 months that we have rented from One Stop and I can guarantee that we will be renting from them each time we are in Anaheim.

The cart was perfect. I rented a cart on January 2 – 4, 2015 It seemed to have bigger wheels on the cart and made it MUCH easier to maneuver over bigger bumps and doorways. I was very happy with mobility as well. Your customer service was outstanding by contacting me two hours before and seeing me at the drop off. Thank you!

Loved this company. Much cheaper than the scooters at disneyland. They had the scooter waiting for me at my hotel and Kirsten went out of her way when I turned the scooter in 15 minutes late.

I just rented a scooter last weekend for our trip to Disneyland /​California Adventure. They delivered the scooter to our hotel which is a lifesaver since we didn’t get in until much later than planned. Unfortunately it seemed that the headlamp was out so I contacted Kiersten who promptly met me outside of California Adventure Park to swap out the scooter. It turned out that my hotel gave me another companies scooter! Without hesitation she said «no problem!», swapped the scooter anyway and brought the other companies scooter back to our hotel for me. This is customer service at its best! I was able to go back into the park with the new scooter and enjoy the rest of my day worry free because she went above and beyond!
Thank you Kiersten! We will definitely continue to use you guys the next times we come down to visit Mickey!

My mother and I decided to rent a scooter outside of Disneyland because the Disneyland scooters cannot be taken to Downtown Disney. We initially found a really cheap company (Apple scooters) that took down our information [I am a little uncomfortable with that because it now seems like a scam!] and reserved a scooter for us but NEVER delivered. Luckily we found One Stop Mobility online and were able to get exactly what we needed.
Ryan and Edward brought the scooter directly to our hotel and in less than 10 minutes got us checked out, updated on the simple user ins and outs with a fully charged scooter. We used the scooter for 2 days, just charged it over night and had 0 problems with it during our entire stay.
We are annual pass holders at Disneyland and will certainly be using this service in the future. If you truly need a scooter for mobility reasons it is invaluable — my mom never would have been able to do Disneyland without it.
Thanks for delivering One Stop Mobility!
See you next time.

You guys were a lifesaver! When my wife sprained her ankle at Disneyland more than a week ago, I knew I had to find something better than crutches to help her around the house.
I was able to find One Stop Mobility via Google Search and they were more than accommodating. Even though they were closed on Sunday, they were kind enough to open up the store to help me rent a Knee Caddy for my wife.
The prices were more than reasonable, but you guys sold me on customer service. Thanks again!