Ollin Stone

I am an interior designer and had a pretty simple transaction. I bought (with cash because they don’t take cards) a marble field tile and a decorative tile. for some reason the field tile could no be put into a passenger car, but required a truck that could hold a palette. i found this strange because it was not that much, but no attempt to break down the palette was made. I arranged a pick up and delivery. Annoyed, but not written off. The decorative tile didn’t work for my client. They allow returns with a 20% restocking fee. Because I attempted to return within 24 hours I asked if they would waive the restocking fee, which they agreed to do via email. I drove back out to OC (35 miles from the job site) to return the decorative tile. This is when things went wayward. First the email was not honored. Again, annoyed but they have rules which I was aware of and I was ok with adhering to them. They wanted to refund the money via check. I paid cash, and the receipt did not say they only refunded via check. The manager assured I would have the check within a week. It took five and a half weeks and I had to email and call multiple times before demanding that the refund be made available immediately. I finally received the check when I drove the 35 miles back to their store. Then the manager was snarky about the situation, after originally seeming to be very reasonable. So I paid hundreds of dollars for no merchandise and had to hound them for a refund, which they said was mailed and obviously wasn’t. Their prices are higher than several other stone resources and their selection is limited. I will definitely choose another vendor for my future projects.