McPeek’s Anaheim Dodge

Where to begin, well I recently bought a car from this dealership and i can honestly say i have never had such a great car buying experience in my life. Aside from the many choices of vehicles, outstanding service and great people they made me feel so comfortable and welcome. Me and my boyfriend purchased a 2016 Dodge Charger R/​T and we are so in love with the vehicle. Our minds were not at ease as we saw the price but this dealership did not hesitate to negotiate and make us THE CUSTOMERS feel perfectly content with the final price. They did not only make us feel comfortable, they actually made us want to recommend all our friends and family to this dealership [which we did](:! I highly recommend coming to this dealership if your in the market for a vehicle. Unlike most dealerships they know what there talkling about and there is no beating around the bush! Thank you so much to everyone that helped with my vehicle, im sure i will be back soon!

In a nutshell, unprofessional mismanaged organization, with very challenged customer service skills. Unwilling to correct their mistakes and take care of its customers. All you can do is learn from my personal experience, and understand, I get nothing for sharing this experience, so that hopefully you can avoid it.

If negative stars was an option, guess what…
Never again will I take my car to McPeek Dodge for service!!! I took it 2 weeks ago to my tire place that installed my wheels to test out my tires sensors and they pulled out their monitoring system. They confirmed that the front passenger sensor is completely shot and not functioning and needed to be replaced. I figured, lets try and see if they would be covered under the warranty. So I called and set up an appointment for 7am this morning. The service writer asked me what was going on. I explained to him exactly what went down while hes writing it down. He said, if they are in good condition and its simply the units malfunction, then it would be covered. If not transferred correctly then it would not. I’m like fine.
I call them back around 11am to see if the car was done so that I can pick it up. He tells me «Here is what the service tech wrote down»: The aftermarket wheel place did not install sensors therefore missing. This is why they are not reading the pressure and giving you an alert. I was like WTF?! Can you ask the tech why the hell are the other 3 wheels reading just fine if your «missing» theory is correct?! He tells me «please hold». He comes back and tells me, I apologize, he made a mistake. The sensors are there but they are aftermarket sensors so they will not work with your car so we have to replace them with 4 new ones. WHAT THE *&#@! So I tell the service dude «Can you ask your Mr Tech dude, why are the others working if they are supposedly not compatible?! He then comes back and says «IDK». He then tells, me if you want we can only change 1 sensor? Just for kicks and giggles I ask him «So, let me know how much to replace that 1 sensor?» He says, «It’ll be about $ 400» WTF??? Put my car together again! I’ll be right there to pick up my car. Your service tech guy is full of crap!!! He say, ok, will do.
I’ve since picked up my car. Had to pay $ 135 for the diagnostic service which I already knew which sensor needed to be replaced. But I can see that they need to be certain. But now I have no more alert and ALL 4 sensors are reading 38psi. Now I feel like all 4 aren’t reading at all. Weird! I will check them on my way home and monitor them while driving and see if they are in fact 38psi. I’m going to be beyond incredible HULK if they are now ALL not working!!!

I called yesterday afternoon to get an oil change, after hearing about a 3 plus hour wait I asked if I could schedule an appointment as early as possibly. The lady said that there wouldn’t be a need as they aren’t busy. I woke up extra early to get there at 7:30 with only 1 or two cars ahead of me. They advised that the oil change would take 1 – 1.5 hours instead of the hour or less I was told on the phone the previous day.
I checked my car in roughly at 7:35. After an hour and a half I walk into the service dept and they said my car was being taken to the wash. Which was fine since its only a few minutes more, After paying approx $ 49 for my oil change after the invoice stated $ 39.99 I held my breath. I sat outside patiently waiting for my truck, after about 20 minutes I see it being reversed into a spot in the storage area. I waited a few minutes and walked inside the service dept.
They were full so I had to wait a few more minutes. They than advised me they would get my truck. which took another few minutes. After my truck is being retireived the service lady came out and apologized as I was very much annoyed by now. They shifted blame saying that they told the guy to bring the truck after they were done.
While at my truck she said she would make it right, so I waited a few more minutes and walked towards the service door where she came out, I said i thought you were going to make it right, she said I did even though I was not compensated in any way!
To make the experience worse like a kick in the nads,… THEY DIDN’T EVEN WASH MY TRUCK!!! After having it for over 2 hours!!! I hope this isn’t how they treat there veterans that have purchased 2 Challengers and 1 Dodge ram from them in the last 4 years!!!

Super helpful, great service.
I had ken assist me, knew literally everything to know about the charger i was looking at. He was very easy going and very informative, an expert in chargers and any question i had was and could have been answered. If you go to that location, ASK FOR KEN.

Came in without an appointment and they ran a diagnostic on my car, they then proceeded to tell me it was my transmission and the guy who does that isn’t available for 3 weeks? Horrible! Booked an appointment at Hunnington dodge for this week no problem.

This review is for the service department.
I had an Avenger (worst car ever) that I did not buy here. Had some engine issues and they offered me two options, and I took the more cost effective option at a slight risk. I needed my alternator replaced and they offered brand new or refurbished. They recommended refurbished and I went with that and the car was great until it’s untimely demise (which I don’t relate to this issue).
I also took my current car (that I didn’t purchase here) for a recall issue. I was worried that I would bring my car in for one thing, and they would tell me I needed hundreds of dollars worth of other things. NOPE!
Got the recall thing done and was done in half a day and not charged for anything! Woooooo!
Thanks to the staff here for my two experiences.

We needed a car. My car died yesterday and it needed to happen. Erick, Brian and Albert worked their butts off to get us in a car, even with our credit they got us in a 2016 Dart! I love it! They treated us with respect and earned our trust !! Definitely recommend this dealership!!!

I bought a part and was told 5 to 6 days I called in on the fifth day and was told that the part was on backorder now I went and bought it from another dealer and they had it in stock I went and asked for my money back and now they told me that I was going to get a check in the mail they couldn’t give me a $ 43 cash back

Let me tell you. I couldn’t be happier with my experience here. Just got a pre-​owned 2014 dodge charger. Ken was the guy who helped me out and he was great. Didn’t have that typical salesman pitch I dread lol. He was genuine and knowledgeable that anyone could learn to love. Highly recommend this dealership and Ken.

Called to make a service appointment for three days away and was told that they don’t take appointments. You just need to come in and hope that they aren’t too busy. I asked why they didn’t schedule appointments and was told by the young lady that they were so busy if they took appointments they couldn’t promise that they could work on your car in a timely fashion. They must have some operational issues because that is the reason you have appointments. They sure need a systems analysis of their operations.

This review is for Doug Hanson only. Although I did not buy a vehicle from McPeek’s Dodge the level of customer service Doug gives is second to none. It is refreshing to have a salesperson not try to sell you a car but to just answer any questions you may have. He is absolutely not pushy or try to up sell you into something else.
The vehicle I came to look at was a used Porsche. The car was rough so I passed on it. Doug agreed with all the issues I pointed out and didn’t try and downplay it. He agreed they were issues and told me it probably isn’t the greatest buy. Either way I wasn’t going to buy the Porsche but with him saying that I will be coming to him when it comes time to buy a Dodge. It’s that honesty he gives and it’s rare to see that these days.
Keep up the great work Doug and hopefully management appreciates the hard work you put in everyday! Thanks again!

I had one positive experience here.
My latest one involved booking an appointment online, but when I show up I get «huh what appointment? This is first come first serve.» no, oh I’m sorry. Just, this is how it is. Very misleading online. I ended up waiting four hours for an oil change?
Do yourself a favor and book with a different dealer and get an assured time frame where someone will spend time with you and your car. I had a triple point inspection and nothing was said about my car at all — just, oh, here you go.
Next time I’ll take the time to book at a busier dealer where I’m not treated strangely!

I had came 3 months prior to purchasing my 2015 Dodge Dart. Beto assisted me and helped me find the right dart for me, keeping in mind I was only looking into the dart. Beto was very patient and never pressured in purchasing the car knowing I was just looking. 3 months later, I come back to purchase the 2015 Dodge Dart I wanted and Beto was there to assist me. Not only am I happy with my car. I’m happy that Beto has been following up and checking if I have any questions in regards to my car.
I’m happy to say I can recommend this dealer to anyone looking into purchasing a car. Super friendly and patient staff.
They are willing to explain everything into detail and take their time into answering your question correctly.
Best customer service and car purchasing experience.
***ASK FOR BETO!

I purchased my new 2015 Ram 1500 today. I had a few days of negotiations with Ken & Tyler. This is my 6^th new Dodge, and all these purchases have been pleasant. I obviously like Dodge. I traded in my GMC ½ ton, and it was my baby, as are all of the vehicles I own or have owned. I M EXTREMELY fussy, which is why I write this review.
Both Ken & Tyler went WAY above the call of duty. I am not only pleased with the truck & the deal, I am very happy with the personal attention and the fact that they listened to my desires. They met them all, and I have no buyers remorse. McPeek will definitely be where I buy my next Doge.
Well done Ken! Well done Tyler!

I came here about a month ago now looking for a older charger as my second car. I was very happy that I got to walk away with a 13 v6 with low miles! I have to say it was some of the best customer service I’ve ever had at a dealership. Ken and Stuart were awesome and they didn’t push me to buy. Which is some something I very much appreciate. Definitely recommend them.
Thank you Ken and Stuart!!!

Best customer service of all the dealers I recently worked with this month. No pressure, no hassle, and no overwhelming pestering phone calls and emails.
Best of all these guys are honest and don’t BS you. If you’re looking for a vehicle and don’t want to mess with all of the stereotypical drama that most dealers are known for then go to McPeek. Tyler and Sam will take great care of you!

It took us 3 days to finally make a decision to buy a brand new car. Doug made sure the process was as painless as possible. He is a gentleman of excellent customer service and people skills.
Tyler was also very helpful in getting us the right price for our new car We just bought a brand new 2015 charger and they were not pushy what so ever.
If you want an excellent car buying experience i highly recommend going to Mcpeek dodge.

McPeek Dodge Anaheim on Ball Road right off the 57 Freeway
The Good
— Everyone is very nice. Service and Sales.
The Bad
— Bare Bones parts department.
The Ugly
— Service folks are too busy to answer the phone. Expect to wait even with an appointment or if you told them you’ll be there in an hour to pickup your car. It does not seem to help. They appear to be in desperate need of a Service Manager.

Went to McPeek for oil change and to check a grinding on rear driver (see my photos). Workorder writen and stated to check rear grinding.
I Got oil change and the service guy told me that the fronts need attention soon, but backs were fine. I reiterated that the brakes were grinding in the back, behind driver, and he told me that nothing was wrong with back and only front needed and were causing mushy brakes… I never commented anything about mushy, I just noted the GRINDING NOISE that I was concerned about. I assumed they were right and it would go away. They sent me on way.
After acouple of days, i realized they were wrong and went to a Legit place. Watched them pulled, and saw for myself. MCPEEK NEVER EVEN CHECKED THESE OR WOULD HAVE FOUND EXACTLY WHAT I SAW. Metal on Metal.
SHAME SHAME SHAME ON YOU McPeek. How can you live yourself… Brakes can save lives or take them away! Very Bad Business Practice. See my photos and Beware.