Maaco Collision Repair & Auto Painting

I went in today to ask for an estimate for my insurance company because I was hit on the freeway. I told the man in the store that I needed an estimate after being hit in the freeway. He was very rude, never gave his name. Went to look at the car, asked for my papers. Having never done this before I did not know what papers he needed. I handed him the insurance papers on how to do the estimate claim, he got irritated handed them back and said not that. That is your insurance information. I need your information. I told him I did not know what papers he was referring to, he told me the ones with your name and car information. I asked him, you mean the registration, and he said yeah. Then he walked away and went back into the shop, so I followed. He never offered me a seat or said what was going on. So I sat down. He asked me a question about the model of the car, when I told him I did not know, he sigh and walked out to get the information himself. 20 minutes later, he came over and handed me 3 pages of papers totaling over $ 1,400 saying this was my estimate. I asked about the filing for the insurance and he kinda glared at me. Then he asked if I was having a bad day or if it was you know that time because I was being disrespectful.
All I could think was are you kidding me. I told him to forget it, asked for my registration which he had left on the computer desk and I left.
I WILL NEVER GO THERE FOR THEIR SERVICES AND I WILL TELL ALL MY FRIENDS AND FAMILY TO NEVER GO THERE. He was rude and disrespectful in front of his child who was sitting right behind the counter on his cellphone watching videos very loudly.
On top of not giving me his name, the card I got says Becky Appleby. Horrible experience that I will not relay to my insurance company because I now have to spend more time finding someone who will do the estimate and submit it to my insurance company. WORST CUSTOMER SERVICE EVER

Took my car here after a collision and wish I hadn’t. Fist off I took my car in on a Saturday to get the estimate, 15 minutes my back side, they told me I could leave my car there and they would get me the estimate on the following Monday, since I had to have my car towed there I really did have many options at that point. Monday came and went didn’t hear from them at all, on Tuesday when I had my first break (at work) I called them to see what was going on. They said that they had lost the paper work to my car and had been going through everything in my car trying to find something with a phone number. after they started to work on my car They called to let me know that they had ordered the wrong headlamps for my car and that the once I needed were not $ 150 but $ 550 so I told them to just put the old ones back and I would replace them with after market parts later if I needed to after 2 weeks of hearing nothing from them I got a call asking me when I was going to bring in the after market headlamps, and also informed me that the owner was tired of seeing my car there (I never said I was going to bring in any headlamps) so I told them again just put the old ones back and this time they did, with zip ties. When I asked why they told me it was because all the mounting points were broken off, I checked one is broken off but that’s it not all of them. The last straw for me was when they called me because they couldn’t get my car to start, and wanted me to leave work to go and get them a battery, I’m sorry but is shouldn’t be on me to go get parts for my car unless I want a certain kind and when I asked Becky «cant you just order one?’ she said «no, you need to get it and bring it in» and if you were thinking about using the 10% off coupon from there website, don’t even bother because my total was just over $ 4200 and apparently 10% of that is $ 58. and when I went to get my car they sprayed it off with compressed air and pushed it out with the hood still unlaced and drivers side window down with the battery totally dead.

I would like to thank Peter, Virgil and Becky for the great customer service and assisting me with
choosing the right package for painting my car! I went to the shop with no knowledge what so ever of having a car painted.
There was a little misunderstanding at first, but once Peter got involved and educated me on what would be the best for my car, I am a very HAPPY customer! My car was keyed on the hood and on the passenger side from the rear fender to the front passenger door. It also had a crease/​dent on the passenger fender. I picked up my car today, and it looks like a brand new car!
I highly recommend MAACO! Their prices are great and you definitely get what you pay for. I do have to say, the prices are unbeatable.

Paint job was ok. Drips and bubbles.

They did a decent job on my suburban but they really lack in customer service. I constantly had to follow up to find out the status of my vehicle. It would have been nice to receive an email, text or phone call to let me know if they were on schedule or when there was a delay. I also experienced miscommunication between the front office and the guys in the shop which resulted in my vehicle taking an extra week to finish.

I went and had my car painted at Macco, and the personal care was above and beyond, they took me home, and then picked me up, when my car was done… superb service!!! But not only that, Philippe told me my brakes were making a noise and they needed to be looked at… he saved me a costly repair or an accident… I can’t say enough how grateful I was for the personal service!!! and I love the job they did on my car! They honored an online coupon and the paint job was worth every penny. They did such a good job. Not getting paint where it wasn’t supposed to go, Great workmanship. I would recommend this particular Macco to everyone. Julie

I took advantage of their Target gift card with free estimate promotion.
I received my estimate. They said that they had run out of gift cards and told me they would email me when they mail them out. I never received the card or email.
I can’t comment on their repair service but took my car elsewhere.

My car cane in looking horrible. It has taken a beating. I left feeling like I was in a brand new car! Thanks guys
My car is red hot!