Kmart

I only come here to use my surprise rewards (free money I get to use on clothes). Other than that I rarely come. It’s never busy and always packed with employees who don’t know where things are when you ask them. ((2 stars for my free rewards points))

Worthless! If they have it they have it but you have to find yourself. I frequently ask customer service if they have something and where to find it and they don’t even have a clue whether or not they have a product in stock. I literally just spent a half hour walking around looking for toothpicks.

I had a great experience at Kmart today. I couldn’t order from the website to pick up at the store so I just called the store to speak to someone in the shoe department. He was great, found the shoes that I was looking for and held them for me. I got there about two hours later, found the guy I had spoke to and he got them for me right away and it was exactly what I asked for. Picked up some extra things and OMG I got such a great deal. The shoes were on sale and it was buy one pair get one for a dollar and I picked up a couple of little other things and I was in and out in less than 30 minutes. Today was Easter and they were busy but they had four cash registers open and getting customers out in a timely manner. Props to
everyone today and especially the shoe guy. I will go back to this Kmart store.

This is the worst department store ive been to ever. This kmart has truly gone downhill. Ive gone to this kmart since i was a little girl because it closer than any other department store and i dont remember it being so bad. The staff here r lazy and always talking with one another instead of helping guests. I went here with my cousin to buy diapers and i saw a rocking chair that i kinda liked. We asked about 4 employees for the layaway department and we stood there waiting next to the «layaway» section which is also the jewelry section. About 4 workers passed us and didnt ask if we needed help and we were looking right at them. My cousin went to find a worker to ask AGAIN and this time the worker actually announced it on the intercome that we needed assistance and no one came. But a bunch of workers were talking to one another bout weekend plans and stuff and didnt even acknowledge us and we had a shopping cart with a huge box in it. So we pushed the cart bak to the aisle where we got the chair and left. We tried the dang store again the next day cuz the chair was on sale for 115 $ so i didnt wanna loose that deal. We get bak to the store and the chair is still in the same spot we left it and to top it off the same empty trash that was there the day before was still there. The box looked like it had been tampered with since we left it the day before AND in one day the price jumped bak up to 145. So i just left and went to walmart and got a similar chair for 130. This kmart really needs major improvements. There products r way to overpriced very messy and the staff r very rude. Never coming here again. Get it together kmart. Well at least this kmart…

Best thing about this Kmart is when it’s Black Friday! No lines and some goodies for $ 10. I hate the mass cow chaos at other retailers so I just always kick it here for the low key shopping. Instant walk in and no lines for check out major plus even though not as many deals.

I experienced horrible/​no customer service. There were only two registers open with very long lines. I went to customer service because it was a shorter line. I was not greeted by the cashier. She was clearly annoyed I was making a purchase because she said ‘The registers are in the front of the store, but I’ll go ahead and ring you up here.’ I couldn believe her name tag said she was a manager. I said, «Are you aware the lines are too long and thats why customers are coming to the service desk? By this time there was a line behind me. She changed her tune and said she didn’t know and told me to have a good day. I won’t be shopping here anymore.

Never buy baby stuff for a gift at kmart unless u get a gift reciept. I tried to exchange sum gerber mittens I received at a baby shower for sum different ones and they told me I couldn’t even exchange unless I had the reciept. Well I don’t have the reciept becuz it was a gift. Kmart is tge only place that carries these mittens prints and I even found them in store and still would not exchange. The customer service lady was rude, the restroom was filthy and the store was a mess. I’m never buying baby stuff here!

I was glad to find pajamas for my nephew for a pretty good price, but the store looks pretty run-​down inside, the aisles are crowded, the merchandise is messy and the «departments» seem pretty random. The people working there seem nice enough, it’s too bad there isn’t a nicer store around them. Sad.

It’s pretty awful here.
— Prices are high for the quality of goods. Target items are nicer, Walmart items are cheaper. KMart is just blah.
— Aisles and layout of the store are messy.
— Checking out at the register TAKES WAY LONGER THAN IT NEEDS TO! When I was there there were 3 cashiers. One cashier had about 5 customers in line, including one family with their bunch of kids. Those kids were climbing over the counter and of course the parents dgaf, and the cashier didnt either. Another cashier had about 4 customers in line but was chit-​chatting a little too slowly. The cashier I went to was a young dude who probably hates his job (I don’t blame him) but was polite and apologized for the long wait.
— On my way out there was a big ass puddle
of soda by their soda machine. Not one employee acknowledged it. Somebody could have slipped and well, legal liability.

I’ve tried Kmart quite a few times since it’s not far from the house, but each time I leave kicking myself because I had just wasted a bunch of time when I could have just went to Target and gotten exactly what I needed. I’d rather drive the extra distance for peace of mind and knowing where things are with little or no hassle.
Price: Things are either the same or more expensive than other big box stores.
Organization: There is none. Things are placed wherever they fit and none of the departments make sense in terms of where things are located. When you walk in, you can pass plants, mattresses, outdoor furniture and printers all within a short distance, but you don’t really know why they’re there. On top of that, there are usually boxes and boxes of unpacked merch in random parts of the store.
Cleanliness: The store is pretty dirty and there are all sorts of things on the ground. It’s almost as if the janitorial services maybe come once a week — maybe twice if there is a holiday.
Food: The last time I came, the shelves were half empty. It was like the zombie apocalypse had happened and the store had been ransacked for food.
Electronics Department: It’s super small, it’s all over the place and it’s expensive. Most of the stuff is locked up so you can’t even look at it before you buy it… and if you need help — forget it. You have to literally track someone down to assist you. If you do find someone, they’ll tell you they don’t work in that department and just leave it at that.
Lawn and Garden: This is the only department that is worth the adventure. They do have some decent things for the outdoor area at an okay price.
Sorry Kmart. I’ve completely given up on you.

This place has a horrible exchange policy. Manager had no power and poor customer service skills. Shop at Walmart or Target instead they are about customer service!

Came in to return items from the holidays, had the receipts & the items were in new condition and still in packages. Before I even showed the receipts the associate was hostile & instantly began refusing the returns saying they don’t take back things from other stores. I showed her they were purchased at this location and she began the transaction. One of the items were rang up wrong for a sale (buy 2 like items for this price etc) & she refused to return it even though it was still like new and in the package. Wouldn’t even give store credit even though it was their fault. Not to mention they didn’t have a smaller size of one of the other items I was trying to exchange. I’ve worked retail, & I understand this happens, but coming off hostile before the transaction even started as well as refusing a small return is bullshit. Store is also a shithole. I came in at opening time and it was messy everywhere. Only reason it’s not a 1 star is another cashier rang me up for a separate purchase and was helpful and nice.

I love me some KMart!!! I don’t even know why, but I do. I guess because it’s not the same vanilla stuff like Target and it’s not disgusting like Walmart… it’s a little bit of both! Best of both worlds, so to speak.
This location is always a freaking mess and a half, I’m constantly running over and skidding my cart wheels on hangers, earrings and random undergarments that have fallen and can’t get up, but I don’t even mind. I’m at KMART and I’m loving it.
The clothing lines are really not bad at all, there’s Sophia Vergara, Nicki Menaj, Adam Levine, Selena Gomez, Jaclyn Smith, Bongo and Joe Boxer. Not a bad line up. I have found some really awesome digs among the mis-​matched racks, and get loads of compliments on them too!
Shoes are okay, every once in a while I find a great pair… name brands in that department too; Cobbie Cuddler, Thom McAn, Everlast among others.
Aisles and aisles of bathroom, kitchen, living room and outdoor decorations and necessities. There are also a few rows of food, beverage, games, jewelry, purses, scarves, tools and stationary deals too.
TERRIFIC assortment of seasonal fun!
The lines at this place are slow as molasses but I’m at KMart and I’m loving it anyway!
If I imagine this store as any other store, I would stay clear, but KMarts are so few and far between that I always find it an adventure and I even make the 20 – 30 minute drive to shop here.
There is a KMart/​Sears rewards program that has earned me free money too. Hello, who doesn’t want free money?
I just love this KMart, again, I really don’t even know why, but I do.
CHEERS!

Went to kmart because they have lay away, yay! Lol. This guy «Ferlando» was super friendly, he answered all my questions bc come on not everyone knows electronics but he knew his stuff. Also I think he was the only one that didn’t look like he hated his life lol, he was really nice. I think kmart should hire more people like that’s guy, in my humble opinion. And that’s my spiel:)

This is the messiest Kmart I have ever been to. Not only that, I don’t think they run the air condititioner. It is always super busy and long lines. The only positive is that they have a big selection of items and when it comes to sizes, they have more than enough

Kmart is pretty depressing, much worse than Walmart in selection and apprearance.
We came here only because we had a gift card and honestly had a hard time trying to find something, anything.
Dark lighting, run down, super long check out lines, crappy selection.
I finally settled on some beauty items and got out of there.
Service is nice and the prices low, but the quality is crap and I don’t think I would bother to be back.

It’s so ghetto here. I’m waiting to pick up my order and no one even there to help. They’ll walk pass you as if they didn’t see you! Good luck getting help.

This place is horrible. Everything in the aisles are so messy. I went to the electronics area and all the tv’s are on the floor. Horrible. The bathroom was so disgusting too.

I don’t even know why I keep coming back! They have the longest worst checkout lines! Always takes atleast 20+ mnts

This is one of the dirties K-​Marts I’ve ever been in. Everything is really unorganized and out of place. The cashier was nice and did what was expected of him in a timely manner, which was the only plus. But most of the time their signs aren’t clearly marked. We went there for shoes for my boyfriend for both work and casual wear. We got 2 pairs of shoes that we believed were on sale which turned out not to be. But after searching through the few 10 ½ size shoes they had for men for a long time, we didn’t feel like having to do it again and ended up just paying more what we thought was supposed to be on sale.

Ok. My experience here wasn’t horrible, but it could’ve been much better. I signed up for the lease to own program in Carson, but they didn’t have the game system I wanted and this location did. So I got the system and some other items out of electronics.
When I was paying for the items I was told the gaming accessories did qualify for the program. Items had to be worth at least $ 150. But I had the next ten days to use the rest of my credit.
So the next day I went to another Kmart. But I had spoke to a friend that also signed up for the program and she got a bike that was under $ 150, so I knew what the Anaheim sales clerk said wasn’t true. While at the third Kmart trying to buy the game system accessories, I found out the credit can be used for only ONE transaction!!! WTF!!! So that means I could’ve got all the items I wanted in Anaheim!!! I’m so pissed I was not able to fully benefit from the program. All because the associates at Kmart knew very little to nothing about the lease to own program. How do you offer such a thing and not train the employees? I even asked for some printed information in the beginning and it was not available. All three trips to Kmart was frustrating, but I don’t blame the employees, it’s the management and corporation. They should’ve known this program was going to be popular during Christmas and the staff will be well informed to CORRECTLY answer questions. The sales clerks were nice, but clueless.

3.5
So I’m on a Kmart fix since I discovered how bomb their clothes and the quality of their clothing! Both locations have a good selection of clothes, its not a hot mess like Walmart, IMO it’s better than JCPenny’s price point & quality/​selection of clothes. I’m really enjoying their «Shop your rewards points». They really come in handy and sometimes you get unexpected surprise e-​mails saying you have bonus points AKA free money! Even though this location and the Costa Mesa location don’t carry the Nicki Minaj tracksuit I want they still have a good selection of all clothing. They also have household items which is nice so it can be a one stop shop! KMart has really made me a fan and I can’t believe I haven’t shopped here sooner ^_^

I have never took the time to write a review but this time I will… This store is horrible! First, I have been in many Kmarts and I have always liked them; most of the Kmart stores have closed around me so I thought I would drive 10 miles out of my way to shop but this Kmart is disorganized, filthy, and cluttered.
While checking out I was told the Rewards system was down along with the debit card system so I had to pay cash. Unpacking my purchases at home I opened the dog bones that I just bought and it was full/​infested with larva, beetles, and cock roaches. I have never been so sickened. The box looked clean and not dented on the outside. I wish I could post a picture so you all can see! Please don’t shop here it is NOT the Kmart that we are use to…