KFC

I ordered 20pc hot wings, 2 biscuits, and diet coke, but they gave me 18pc hot wings, 2 crispy tenders, and diet coke. Horrible service.

This KFC may possibly have the worst customer service I have ever encountered. They give an attitude every time I asks question. It’s pretty sad I have to drive to the location on Euclid in order to eat KFC. Me and my family refuse to give this location any of our money. I wish I could give this place 0 stars!

My husband stopped by this KFC tonight on his way home from work and as I was eating, I came across this disgusting fried feather in my meal. It completely made me want to throw up. Like really? Why? No one wants to come home from a long day of work and find something like this in their meal. As it is, the times we’ve been to this restaurant our order is always wrong and today was no different. I hope management reads this comment and make changes to this restaurant. Staff really need to pay closer attention to what they are doing. Completely unbelievable and by far disgusted with this place. If I could I’d give 0 stars

I live near this KFC and haven’t been here for over a year because of a bad experience with a manager at this specific location.
But today was different! Veronika was absolutely great. Very helpful, patient, and also great at up selling and getting you to try new and different things. She was always doing something throughout her down time. Cleaning tables, cleaning trays, running the drive thru, running orders for dine in, and checking orders. Very hard worker. One thing I also noticed after the rush, she was encouraging to the other employees saying «great job.» She deserves a management position! A raise ! Something ! She made this experience a 5 star.

I was craving for chicken pot pie so i decided to go to kfc for a quick grab well when i got home i dig right in i remove all crust to the side (i like to eat them last) & all i got for the pot pie was just sauce peas, carrots, potatoes & 1 little piece of chicken shredded to tiny pieces that was very disappointing and a waste of my money even the $ 1 banquet little pot pies from the grocery store have more meat then the kfc pot pie what a SHAME kfc

Be mindful of their hours, they like to close earlier than what’s posted, by maybe an hour or so. The short Mexican chick had a shitty attitude too. Stay away from this location of possible.

I recently had management reach out to me and offer to make things right. I wanted to update my review because it’s good to know some companies still believe in good customer service.

i live next to it. always quick service. tasty food. cheap prices… cant beat it. the meals are hot and ready. i always ask for extra sause and they never seem to give me a problem with that. you can always rely on it being good bang for your buck.

I’ve come here at least 10 times. Ive never had to wait for my food. They have always been friendly. The food is always as expected. Biscuits fresh.

At the time of this review I have been to this location well over 30 times.
All the lesser reviews do hold merit; however, being a regular patron gives me a broader experience.
Food is on par with any fast food chicken joint; myself, I enjoy the $ 5 famous bowl combo. (Corn, potato, original chicken) in a nice neat (most of the time, gravy is invloved too!) package.
Has it been perfect each time, nah. Sometimes it pulls a Vader, as in going Luke… warm. Sometimes the biscuits are a little hard, and sometimes my cookie is misplaced. Regardless the staff is ALWAYS ready to remedy the issue, and customer service wins every time.

Well, what can i say.
My grandmother who is 88 years old was craving some KFC and of course I had to get some for her. She directed me to this location because it is the one she frequents. Once I drove up, the parking lot was deserted. With the Unilocal reviews, I totally knew why.
1. I drove up to the drive through and it took them awhile to even greet me.
2. The person who took my order took my order and read it back to me… It was a completely different order.
3. I paid in cash and I didn’t get the right change back… She was $ 5 short… WTH!!!
Needless to say, I will not be coming back to this location.
Good luck!

I had unexpected guest come to my house I came to this KFC and received exceptional customer service! If you want some good Kentucky fried chicken come to this one!

Great and friendly service, fast with the order as well. Had a drive-​through visit, thanks for lunch ladies

Not much to say about KFC, we all know about them.
Surprisingly we have lived two buildings away from this location for over seven years now, yet we rarely stop by. It can be quite pricey, and it doesn’t agree with my stomach these days. However, we have been here a bit more frequent lately due to their five dollar boxes. Your choice of original chicken, chicken strips, grilled chicken (one breast or a leg and thigh) plus a medium sized side of mashed potatoes and gravy, a biscuit, a cookie, AND a drink for five bucks. It is a really good deal, especially for KFC. If you choose the pot pie it just comes with a cookie and a drink, which is still great because the pot pie is not small!
My husband had been picking it up lately, but I made my way over on a Saturday morning. They had been open for an hour and a half. I ran into a few issues. They took the order fine, but surprised me with a forty nine cent charge for using my debit card. Seriously? I know this happens but this is a big chain, and not a cheap one. I am sure it would not kill them to not charge. I don’t know if this is new or not, but this is the first time I have been told about it, not even my husband was told on his recent trips. So, either they don’t tell you, or it is really that new. It is lame too by the way. After that I saw a sign screwed into the counter rambling about it. I didn’t read it all so that I did not hold up a line.
So as I wait for my order I am informed that there won’t be any grilled chicken for almost twenty minutes. They have been opened almost two hours. I decided to switch it for the chicken strips. Next I was told they did not have biscuits. Really? Okay this is going to be a swell day here since they just opened a few hours ago.
The lady made it up by giving me four strips instead of three, and gave me one of their mini bundt cakes for the biscuit issue. She seemed appreciative of my patience and understanding, and I was appreciative of getting extra food as well as a mini bundt cake as opposed to a biscuit, because that is a bit of a difference. I am just glad it was me and not my husband, for everyone’s sake.
As long as they keep this good deal, we will visit more frequently.

Looks can be deceiving… The place looks nice from outside after renovation but service is not so good. We went to pick up dinner here 2 nights ago and I don’t think I’ll come back here again. It’s been 4 years since the last we were here because of the service. But after 4 years, it’s still the same. They rush you when you go to drive-​thru. The lady wasn’t that pleasant and the order was not complete. I wouldn’t go here again! Jollibee along Euclid is still the best for us!

The food is seriously not worth the price. Especially with the crappy service that comes with it. They never get your order right and they serve the most scrawny, pathetic chicken out of every KFC branch. Nasty location with bums and homeless surrounding the place and sleeping on the grass. Such an unappetizing «restaurant.»

The service was rude, and it takes forever thru the drive thru, I placed my order in the drive thru and had to pull in parking lot and wait over 10 minutes for order!

Love KFC and this location in particular is awesome friendly cashiers
And nice !!
I ll write back to get her name !
Very efficient and good chicken !

So about 2 week ago I got 20 hot wings. The hot wings were the size of half my finger. Pretty much all crispy batter and just a sliver of meat on the bone.
So tonight my wife wanted some mashed potatoes. I ordered a large mashed potatoes, a chicken little, and 10 hot wings. I know, I should’ve learned my lesson from before. But I wanted to give it one more try to see if it was just that one time. Nope, I should’ve known. The wings were just as small and similar quality as before. Now I know to NEVER EVER go to KFC again till I die. No wonder they’re going bankrupt.
See the photo I took of the wing and my finger

I come to this KFC being as its located right next to where I live. Overall it is a nice location, recently renovated and puts out a good product. The new Hot Shot bites are quite good and very affordable as our the hot wings. The one thing holding back this location is service. It is slow and I often have to repeat my order on multiple occassions for them to get it right.
Go inside so you can see them putting your food together, I see quite a substantial amount of drive-​thru customers bringing their food back in because something was missed. KFC has always to me been a bit expensive for what you get and the product they serve but as I said they put out a good product at this store overall.
Not great/​Not bad