Informs

Where do I begin? Informs has been our business partner for YEARS (I think it’s been 15 years now!). We have a dedicated account manager, Laura, and we consider her a member of our own team — she’s like our other coworker who works over at Informs! I am the Director of Marketing for our corporate office in Orange, CA and Informs does EVERYTHING. Forms, letterhead, stationary, flyers, postcards, cards, business cards, presentation folders, promotional items, paycheck paper, payroll/​invoice envelopes, brochures… this is only a partial list, everything you can think of, Informs has done. We do some very intricate and sophisticated marketing pieces and Informs has helped facilitate and solve some of the most bizarre projects. Of course, Informs doesn’t produce everything internally, but we never have to worry about shopping around and finding the best deal and best quality. Informs does that. Every 6 months or so, we shop out a project just to see what competitors would offer and Informs has ALWAYS provided a much lower price than anyone we have ever asked to bid on a project. They warehouse our projects and our branch offices from all over the country can access print material on the ordering website. When there are questions or issues, our coworkers throughout the U.S. know to call Laura at Informs and she provides exceptional service to our employees. She solves every issue with a solution that is beyond what anyone ever expects. Here’s just one example from TODAY! Our branch in Portland ordered some Rubiks Cubes promo items from the online catalog site. Informs shipped them. They needed to arrive before a business event. On a whim, Informs checked to make sure the shipment was on track and found that the UPS driver never scanned the item. The box was still showing as being in the Informs warehouse! Laura called UPS and they said that although there was no way to track the shipment, they were pretty sure the item would arrive by Monday. Laura decided it wasn’t worth chancing it so she packed up another 100 Cubes and overnighted them to Portland on Informs’ dime. She called them to say that if they got two shipments in, to just send the extras back and Informs would cover the shipping to send them back. I have numerous stories about Informs doing things like this time and again! Even though they save us money and always find the best deal for our production needs, we still would NEVER partner with another vendor even if the cost was higher because we couldn’t imagine working with a print/​product company that could provide better service than Informs.

I contacted Informs out of the blue looking for fast turnaround on a customized promotional giveaway. Justin worked with me to come up with a deal that exactly met our requirements and he made sure we got it when promised. He was highly responsive and I would gladly recommend Informs.

Pam @ X126 was VERY rude and unprofessional.