Goodwill Store & Donation Center

Awful cashiers. Rude. Old with attitude Hispanic lady aqq1was scrutinizing every piece like she found gold. Priced kids clothes same style 0.99 then 2.49 as she pleases. I finally insisted on switching cashiers or I’m walking out. Awfulx

I wish I had read the other reviews before stopping by this Goodwill and saved myself the trouble of dealing with the awful customer service and unbelievably rude employees.
I originally came to the shopping center for Daiso, but decided to check out the Goodwill next door to see if they had anything good in the weekly color tag sale. The only redeeming quality about this store is that it is larger and has a greater selection than other Goodwills I’ve been to in the area, but the customer service seriously negates any good aspects this store might have.
The simple task of getting a fitting room took more than 15 minutes since every employee that walked past me (waiting in front of the rooms holding an armful of clothes) made eye contact and proceeded to walk away without asking if I needed help. When I walked to the front and asked the cashier if I could get a room, she told me she would call someone but said so in a manner that made me know she had no intention of calling anyone (there were about five other employees at the front with her, all engaged in their own conversation that was apparently more important). I walked back to the fitting room and only ended up getting in when a woman came out of one of the rooms and held the door open for me.
Worst of all, when I went to pay, I had the rudest cashier ring me up. She had chewing gum in her mouth the entire time and was chewing it with her mouth open and popping it in that angsty teenage manner of which she is way too old to be able to pull off. She then proceeded to scrutinize every item I had picked and even called another employee over to ask her to check the items for «tampering» and said they should have security cameras in the fitting rooms. Seriously??? I was able to get a few nice items that I liked, but the rude employees and the borderline racial profiling makes me never want to step inside this Goodwill ever again.

Amazing goodwill!
The collection of clothes and dvd’s/cd’s with a lot of different knick knacks but what made it so amazing was the two only employee’s I talked to.
They were so nice and so kind!
Especially the cashier that helped me.
She was just absolutely nice, compassionate and just such a sweet soul. (:

The store is a mess. Filthy! The staff is so rude. I will never come again. I can’t believe how awful the management is at this location.

I asked my mom to take me to a nearby thrift store to check out some things. Plus it was my first time ever thrift shopping. Everything was smooth until I went to go checkout. I only bought a certain amount of cash with me. So when we were checking out, it came out to way too expensive for a thrift store price and exceeded the amount I had bought with me. So I kindly asked Jennifer, the cashier, to put one item back. She had to call the manager in named Andrea to cancel the item. Andrea took a long amount of time to come out so I asked Jennifer how much it is if you minus that item out so I get an idea whether or not to take out another one. She said she doesn’t know. How? You are a cashier. After Andrea was done, I was still over 10 more dollars so I had to take one more item out. And then in front of me, Andrea said, «I have to stay here just in case she changes her mind again.» Andrea then proceeded to look at me and giggled. Then whispered more in front of me. Jennifer looked impatient and rude and kept asking me if I was sure to take an item out. Then my sister stepped in and helped me. Both worker was speaking in a condescending tone. It is totally uncalled for. In addition, the worker would throw the clothes in a very rough way. It is donation. You do not throw donated clothes like that. Goodwill is supposed to be a place for good deeds and donations not to be filled with rude workers that influence customers not to come back. My first ever thrifting experience is so bad thanks to them. Plus, I was never rude to them until after I put one item back and the cashier attitude started showing. I told my mom afterwards and my mom came in. We asked for Andrea the manager. When she came out, my mom asked if she was the manager and she saracastically said «Yeah.» with the biggest attitude. We asked Andrea to give us a number to the HR and she took her sweet time in the backroom and left without even telling us. The worker had to give it to us. When we left we didn’t even see Andrea’s face. The worker need to realize where they work is not a place to show any type of attitude. In any work place. You do not speak to any customer in a condescending tone. I’m never coming back.

If I could give zero reviews for this store I would. Negative stars if I can. My daughters wanted to go thrift store, this happen to be the closest after we had dinner. I stayed in the car and used my phone was my daughters went inside to look at the store. I waited for about 30 mins they came outside upset. My daughters explained to me that didn’t bring enough money (allowance) with them, but was poorly treated by the staff. Apparently Jennifer who was the cashier ran one of my daughter items. My daughters thought they had enough money but didn’t. Jennifer slammed the items on the counter as if she was annoyed when my daughters asked if she can put it back because she didn’t have enough money on her. She called the manager in front off daughters «they changed their mind again.» When the manager came out she then said in front of my daughters «I better stand here, they might change their mind again.» (Sarcastically)
Now when my daughters told me this. I was like okay I wasn’t there so let me go inside talk the manager and voice my complained about Jennifer or see if the staff was as rude as my daughters said they were.
I went in store and ask for Andrea, that’s the manager and my daughters confirmed it was the same person that they had issue with.
Upon meeting Andrea. I would give the worst review and 20 negative stats if I could. Maybe I am old fashioned and expected a manager to be professional. They’re there to isolate issues and greet customers or assist issues that their staff can’t?!! Am I wrong. Well Andrea walks out in front of me. And I asked if she was the manager? She said «yeah» without looking at me. After she did that I decided it would of just been a waste of time talk to her. So I asked for corporates phone number. She walked away without saying anything to me but to her staff I’m going to back and get it. So I waited and waited. Instead of her coming back out talking to me. I can hear her calling her employee on the store intercom come to her office. Then that employee came out talk to me and try gives
The corporate’s number. Really? Now this is the first.
I would never go for another Goodwill. I will not donate because of the poor service we got. I’m sorry, I will donate to salvation army’s. It’s sad to say Goodwill is off my list.

This place has a wide selection, but only if you’re here to buy women’s/girls clothing. Men’s clothing mainly consists of pants, button ups, and basketball shorts. This place is also pretty organized… for the most part. But workers were RUDE! The manager and one register lady has so work ethics and will talk smack right in front of you… disappointing. This place is also pretty pricey compared to other thrift shops. I got three items for $ 25, not the price I had in mind when heading to a thrift store. One other thing is that this place do not tag items, I don’t even know if they do but I did not come across any tags. If you’re looking for a thrift store, I recommend Anaheim Thrift Store, it’s inexpensive, has a wide selection, and workers are always up and working with putting stuff away or adding in new stuff. Plus there’s always a price tag sale depending on the day!

It was difficult to find a parking spot, especially one with van access! But once inside the store I was instantly impressed with the order and cleanliness! I found the setting very inviting. The staff was nice and helpful, I just wish they had more DVDs in stock, and I wish I had a lot more time to explore! I look forward to returning sometime soon to continue my adventures in shopping!

The staff are extremely rude. Very unorganized in electronics area but the clothes are color coordinated, which makes it easier to shop. I feel items are kind of over priced.

Fantastic service! Clothes are organized by color and type. Super cheap of course! What I like about this location is that it sits right next to Daiso where everything is $ 1.50

In all honesty this location is not even worthy of one star. My sisters and I traveled from Highland all the way here in hopes that this one would give us some nice things. Everything in this store is unbelievably overpriced for used clothes! Every one of the staff members is crazy rude and totally unprofessional! Checkout guy Abbas and this other woman I did not catch her name because I was so bothered I had to walk away they were so rude to my sister in law. 6 items were almost 70 dollars no way am I ever coming back!

I’m from Phoenix and it was surprise walking into this goodwill! It seems they get a lot of merchandise from Target that’s old or clearanced. In fact they had the same shirt I was currently wearing! They told me all the goodwills in OC are formatted the same way they are. So, most of you reading probably know that the tiny plastic «tags» that are placed in the arm pit indicate if its half off, and that 1 colored tag is discounted for the entire month. To determine pricing, each type of item is set standard price, which I don’t particularly think is fair. In AZ, only dresses have a set price. Things seemed a bit overpriced, but dresses were actually marked $ 2 less than the dresses in AZ ($ 8 vs $ 10.) Also the store’s racks are NOT organized by size. That is incredibly frustrating! So not only do you have to search the garment for the «tag» color, you also have to search it for the size. The store is PACKED with clothes, very cute clothes. But it’s so hard to look at them since its so tightly packed, and find the info you need that it’s hardly worth it unless you’ve blocked out a good chunk of time to be here. I bought one item that was 50% off, but I will probably check out a different goodwill if its organized by size next time I’m in town.
The employees were super friendly and helpful though, and I appreciated that.

Super overpriced but nice clothes. Although their prices are a little high for a place that sells things that have already been used, most of their clothes are branded and in great condition. The clothes they sell probably would’ve been way cheaper when they were new… BUT there are a loads of stylish dresses and tops! Every time I visit, I wanna buy the whole store! Of all of the Goodwills and other thrift shops that I’ve visited, this one has the best selection!

If you are new to this location i just have to warn you that this is located in a really rundown strip center. Parking is horrible on the weekends and after work hours.
I dont typically review Goodwills but i thought id mention how overpriced it can be. I bought a Nate Berkus for Target pillow 2 mos ago at my local Target for $ 12.48. Earlier i go to this Goodwill and i found the same pillows for $ 12.99. After 2 months in clearance! And it still cost more! For what, the extra bed bugs? Trust me, im pretty lax with pricing, but s
I found a crystal bowl for $ 25 (or $ 29) plus and a cake stand for 15, both in very used conditions.

This is surprisingly a good location. I hadn’t been in a while and didn’t think much of it before but I went back today and their selection is huge and pretty good. I walked out with two nice shirts.