Gentle Dental Anaheim

Great Ortho dentist. I can’t say more than thank you Dr. Cooper and the staff always going out of the way to make you happy. So proud of knowing I have a great doctor and knows what he’s doing.

I’ve been coming here for years! The ladies in the front are very accommodating and did everything possible to schedule my appointments at convenient times while I was in school.
The orthodontist assistants are amazing as well. They are quick and answer all the questions I have.
The orthodontist, dentist, and hygienist are all very professional and thorough. I enjoy coming here!

This office has incredible service! The staff is friendly and hard working. They greet you as you walk in making one feel welcomed. The wait was not long, I was seen as quick as possible and was able to go on out to continue my day.

I found this office through my insurance plan. I took my three children there and finally I went for my appointment.
My kids had a very positive and wonderful experience. Dr. Salehpour is wonderful! They had their teeth cleaned and were not afraid nor nervous. Dr. Salephour recommended for my oldest to have a free ortho consultation. Dr. Cooper — the specialist — explained and recommended the option to do a phase 1 braces. We are in the process of finding out if our insurance covers it and if we can afford it. I did not feel — in any way — forced or pressured to start ortho for my soon-​to-​be 11-​year old. He explained that if we opted (or couldn’t afford) not to have phase 1 at this time, he would monitor my son’s teeth and when he becomes a teenager, he can have his regular braces in.
All the staff there made us feel comfortable. When it came time for my appointment it was not any less. I am very nervous when it comes to dentists, but they made me feel comfortable. I have some work to be done, and I truly feel I am in good hands.
The office staff — receptionists and office manager are all very nice and pleasant to talk to. I would definitely recommend this office to my friends and family.

I just moved out to the area so I was a bit hesitant on going to a new dentist.
The first thing that caught my attention was the little to no wait, unlike other dentistry locations. To further compliment my current visit, my dental

My first visit was expecting like any other dental office; boring, scary, etc. But instead, received a very friendly vibe right when I walked in starting from the nice receptionist at the front desk, greeted me with a smile and the doctor wasted no time so my wait was about 15 minutes in the wait area. The technician Henny was very fast and THOROUGH seemed was a step ahead of the team just knew how the office worked. The hygienist did a great job. This is not any other normal dental office. This is a FUN, caring, and efficient office while keeping a professional outlook. I will definitely recommend this office to everyone particularly those who are afraid of dentists and show how easy it is to get their teeth maintained or worked on.

Had such a great visit here. It was my first time getting a cleaning done at this place. They greeted me when I first came in and were very helpful. The doctor was very nice and friendly. Actually all the staff were. The dental technician Henrickson was very funny and nice and just made the whole dental process smooth going. I would definitely recommend this place for any dental work. Anyways great place, nice and friendly staff, and I will definitely be coming back. :)

Very nice office! Clean, friendly staff! To my surprise, there was very little waiting time and the manager was very helpful

Gentle dental is the best. I went in for problems with my teeth and was treated with greatest of respect. Dr. Vu knows what he is doing great job

Where do I start? I took my son here for a dental check up. They immediatley sent us over to see the orthodontist who was very nice, answered, all questions, and insisted my son needed braces. Even though my son was only in 5^th grade and had many baby teeth still, I listened to the dentist and signed a contract.
It all started pretty good, except for the fact that there was only 1 ortho day per month, so you had to make it that day or miss an entire month of treatment. Not to mention, the hours they give you for this appointment are always during school hours, so plan on missing 1 day a month from school. It’s not a quick 30 minute appointment, you will come in sit there for an hour, get called back, sit there for an hour and then your done.
On top of that I got a call from the office girls every other month saying, Dr won’t be in tomorrow, we have to rechedule for next month.
Skip forward two years and my son comes out of his appointment one day with his braces off, telling me he’s done with treatment. I looked at his teeth and they were boyond crooked, I’m talking worse then when we started.
When I questioned the office and the doctor as to why they came off when my son’s teeth were crooked, they said, it was my fault, I missed too many appointments.
Well lucky for me, I still had all the voicemail recording of office girls calling to rechedule for the next month’s appointment because «the doctor wouldnt be in».
I was furious after paying $ 2,00 for braces, I would expect them to be in decent shape. I took this to the corporate offices who did nothing, not even return a call. Then I took it to the BBB, then they decided to call me and ask me to come in to speak with the distrect director. After talking to her, she offered to either, do phase 2 of baraces and she would waive 1 year of payment. This was just to get more money out of me. Why on earth would I continue to pay these people for their lies, bad patient care, and disrespect. The other option she offered was to put the braces back on for a year at no charge to complete the original plan of care. She said they would only put them on the bottom teeth though, since the top was straighter than the bottom.
I choose the second option obviously, just wanted to finish up what I paid for originally.
Anyway, when I came time to get the braces back on she disappeared, couldnt be found anywhere. Same for the office manager, she coincidentally was never there when I called. When I asked to leave a message and to please have her return my call, it never happened.
And so, if I knew then, what I know now, I would not have thrown $ 2,000 down the drain.
This office is a fraud!

I love the office. The staff is nice and the doctor was great. I been to the dentist many times and this was the first place that measured my gums. I had never had that done. They also did a really good cleaning. In the past my cleaning was really fast no more than 10 minutes. Ivy (person that clean my teeth) was very nice informed me of why she measure me and gave me instruction on how to take better care of my teeth. I love the goodie bags. I’ll be returning in a few months for my checkup.

I’m sharing my opinion of Gentle Dental in Anaheim. If you like waiting 45 mins for your appointment and being treated like they could care less about their patients — them please by all means go to The Gentle Dental in Anaheim! But as for me, as soon as my Ortho is complete I will never go back and certainly never recommend them to anyone. WORST SERVICE EVER !!!

So I took my son in yesterday for an ortho consultation, because I have insurance they tried to charge me double the amount that my sister paid as a cash patient, HA! No thanks! Anyway, they never gave me my insurance card back so I called today asking them to mail it to me and fax me a copy as Im going else where today. Grace confirmed that my insurance card was left on the copy machine, after I gave her my address and fax # like 3 x’s (because she wasn’t getting it right) she gets bothered when I ask her to repeat the address and fax # just to make sure she got it right, she responded with sarcasm «do you need me to repeat your name too»?! Wow, I was so disappointed as I was referred to this place by a family member. Heck no Im not going back here! Thanks Grace, you did me a favor.

do not go here total rip off. dr rafaat was a really good dentist but overall its not a good place. they are rude they lie to you about EVERYTHING they over charged me. They charged me twice for my crown and didnt even tell me i owed money so now a debt collectector called me telling me my credit is going bad because of it and theat i need to pay while i wasnt even aware. i called multiple times to ask about the situation and they ignore it the whole time.

Gentle Dental in Anaheim has been one of the best dentist so far. I’m here for second visit and third filling to get done. Doctor was super gentle with the first two and I expect the same for this last one. Staff was nice and friendly as well!

Gentle dental has been our dentist for the last 5 years, and
even when you go with an appointment they don’t take you in until you have waited for at least 45 min. The service is good but the desk staff like they said is terrible making appointments.

Do Not Go Here!!! Before today, I have always said unless you are going to say something nice, don’t say it. However, this place has made me change that. I was their customer for two years only because I like Dr. Rafat. He is very nice guy and did his job well. It’s his staff that gave me a nightmare. After getting my wisdom teeth out, I wanted to get an Orthodontics treatment. However, i ended up getting it done at a different place because the staff specially Deysi wouldn’t give me the price quote. I know this sounds crazy, but that was the case. After asking her many times, I got tired of them and went to a different place. The funny part was they told me she got fired, but she got back into her sit a few month after. I bet you they won’t last long in business with her type of staff. Furthermore, while they were suppose to charge my insurance they sent me a bill of $ 150. I called and asked them they said the insurance doesn’t cover it. On the other side, when I call the insurance I was told they didn’t receive anything from Gentle Dental. I ended up paying it, but got it reimbursed after 1 year of argument with Deby the manager and other staff who finally admitted their mistake when Dr. Rafat confronted them. My last words are the same as my first words: DON’T GO TO THIS PLACE!!!

I just absolutely cannot recommend this dentist. I was tied to this office for 3 years. I had a dental plan that required me to stay with them for the duration of my orthodontics treatment or I would lose the services I had paid in advance for. Just to be clear, this review is about the dentist. The orthodontist, Dr. Cooper, was AMAZING. (he’s the guy I finished with, and was even better than the one that was there when I started). But he works at many offices. Please use him somewhere else.
So why didn’t I like this place? I did not feel that the service was very honest. Both my husband and I went here. He got talked into a deep cleaning that he didn’t need. That is, he had problems, but required periodontal surgery. The $ 1100 deep cleaning was a waste, which they didn’t tell us until after the fact. I was also charged an arm and a leg to have some fillings redone, something I later found was way overpriced for my dental plan. My husband was lucky enough to go elsewhere after this, but due to me being stuck in braces, I stayed around. But I did not agree to any other services other than my 6 month cleanings as they were free. I did, however, visit two other dentists for cleanings over the last year so that I could find the right person to stick with once my braces were off.
As I neared the end of my orthodontic treatment, I spoke with the dentist again just to see what he would offer to help even out my front teeth which were uneven due to nighttime grinding (now obvious with my teeth straightened). I thought I needed veneers. He was very insistent that I should do Lumineers, which cost A LOT more. Lumineers, I learned on my own, look fake and you have to do at least the front 6 to help hide the fact that they look so fake compared to your real teeth. I was not excited about this option and declined. I also asked about putting the Lumineers on a veneer I already had on a front tooth. He said that that veneer was awful and it had to be removed anyway. This was VERY odd since when I first visited him I pointed out that same veneer and he didn’t even know it was one. He had looked at it again and said it was so good he couldn’t even tell. Now he sat across from me and told me it looked so fake he could see it from where he was sitting. Are you kidding me? I can’t even tell and I had been living with it for 8 years! Nor could my orthodontist tell (both of them).
I then went to the new dentist I had decided on. She was not a fan of Lumineers. She also doubted that I even needed veneers. She was a big fan of keeping my real teeth as long as I could and suggested grinding them down a bit since I still had a lot of enamel to work with. I agreed to this option, knowing it may not work if the grinding was too severe (as she explained), but it was only a few hundred dollars and veneers would be thousands. In a few minutes she completed the process and the results were perfect.
The kicker was my last cleaning, after my braces were off. I thought, why not, it’s free, so I scheduled an appointment. After the polishing the dentist «reminded» me that I had some cavities. I told him straight up that I had spoken to two other dentists who disagreed with him (which was true). After a moment of silence he mumbled a response and then left the room. Soon after that the assistant came back to sign me out. I told her that he didn’t finish the cleaning, I only had the polishing done. That’s when she told me that he wouldn’t do the cleaning because I need a deep cleaning. WTH!!! Even if that was true, wouldn’t I be in desperate need of a cleaning right now? And I knew that my gums were totally fine. Yes, he noted to his assistant that I had 5s and 6s, but he was digging the tool in so hard it made me cry out and bleed. I was very agitated at this point and informed the assistant that would just leave and that I was done with this office.
Just for the record, I had a cleaning with my new dentist 3 months after that last cleaning with Gentle Dental and my gums were all 2s, 3s and few 4s. No deep cleaning necessary! And she didn’t hurt me. I barely felt anything at all. Also, she thought whoever did my veneer did an amazing job. And, in fact, it wasn’t a veneer as I had thought. It was just some bonding on the bottom for the chip I got as a kid. And when she ground them down it was fully removed, so it isn’t even a factor anymore. This dentist not only saved me thousands of dollars, but she saved my real teeth, which I am eternally grateful for.
At the risk of making this review sound like a plant, I won’t tell you who my new amazing dentist is, but if you’d like to message me I would be more than happy to! She is in Fullerton. And as a disclaimer, I am not saying the dentist at Gentle Dental in Anaheim is a liar, but many things did not sit right with me and I do not feel comfortable returning for dental services and my family and I now go elsewhere where we are very happy.

I was REALLY skeptical about this place at first because I was a patient at the La Habra Gentle Dental and let me tell you, it was the WORST experience I have EVER encountered. They tired to tell me a needed all these unnecessary work done, the dentist was rude and tried to take me for a fool. After numerous appointments, she would find something new and expensive that I need to get done. I didn’t trust her and overall customer service sucked. I left that facility and after Debbie, the office manager, talked with me, I agreed to give the Anaheim facility a shot.
Let me start off by saying that Dr. Rafaat is great! Very professional, and understanding! He takes the time to explain everything and makes sure you understand what is going on. I would definitely recommend him to anyone looking for a great dentist! The dental assistants here and front desk are also great and pleasant! Debbie, the office manager, is really helpful and will take the time to help if you have any concerns about anything. I am very glad that I gave this place a shot!

Do not go here! If you do go here, make sure you check the quote item-​by-​item because they charge for every little thing that other dental places do not charge for such as novacaine shots, numbing gel etc. They even charged me for a different product then the one they even used to treat me; the product they listed on the quote being more expensive. Their deep cleaning is over 3x the price compared to other places and it’s not even good. They don’t even have a dental hygienist that does the cleaning/​scaling.
I was a good client of theirs for many years because my insurance company sent me here. After my insurance ended and I started paying out of pocket, I questioned the bill more when I got it because it seemed overpriced. I finally got a 2^nd opinion somewhere else and found out that Gentle Dental was screwing me over for a lot of money. They have even prescribed me procedures I didn’t even need that cost a ton of money. Luckily the 2^nd opinions elsewhere told me I didn’t need them.
This place is a rip off! Go to any private owned, smaller dental /​orthodontic place that will treat you right and give you great service. Huge dental companies like Gentle Dental work with the insurance companies to fatten their pockets, they don’t care about their customers. If you notice something that makes you question their integrity when they quote you the procedure/​bill, question it and get a 2^nd opinion elsewhere. Screw this place!