Freeway Insurance Services

AVOID! AVOID! DO NOT TRUST THIS COMPANY! I wish there was a 0 star option! Worst company I have ever delt with. Customer service transfers you till the line drops. And half the time the numbers they give you are always“busy” I tried to get my refund from this awful excuse of a company and after 2 months i am still trying to track down the rest of what they owe me. JUST LOOK AT THE REVIEWS. NOTHING BUT NEGATIVE COMMENTS

Horrible place! All the workers there look like they hate their job and arent even helpful in the slightest! You’ll end up being there for hours because the workers are so damn stupid that they can’t do anything without asking someone else what to do. It’s ridiculous! Oh, and did I mention that to do ANYTHING on your policy, any change, the broker will charge you $ 100+ for anything. Don’t waste your time on this scamming place.

SERIOUSLY GO ANYWHERE ELSE!!! Well ratings speak for selves. I was gonna rate 4 – 5 star. First price quoted was insane. After hassling got a better quote. What completely ruined experience and real eye opener to such low ratings. No itemization is given. After being charged I came to find out there was $ 175 agent fee. $ 75 dollar to insurance. So for $ 75 price gouge you guys get 1 star rating. I think $ 100 is more than fair and going rate. So again hope that $ 75 price gouge was worth an unhappy un loyal customer. If I had paid $ 150 I’d been praising you guys for days. Sad thing they could be a really good broker. I thought freeway was low price insurance, I was way wrong. Lol think I may need to look for new insurance already.

zero star!!! they are not serious. don’t waste your time giving your information … I was shopping around insurances, at the beginning they gave me a very good deal and when I wanted to do it, they double the price!!! even more expensive than others!!! saying they check drivers record and blah~blah~ blah~… so… why they asked me my all info if they don’t going to check everything before gave me the price??? once again very unprofessional… don’t waste your time…

So I used these guys to get insurance through anchor general. I paid the broker fee and all… no big deal… and didnt have any interaction with them since. About a month ago, my insurance lapsed and I needed to get my policy reactivated. I called my insurance company and they said my options were to either mail them a money order, or I could go through my broker. I decided to go through the broker so it would take effect asap, and my insurance agent agreed that that was a good decision.
This is where things turn sour. The broker I spoke with had ZERO intention on helping me reactive my policy. When I came in and explained what happened she left to speak to I guess her supervisor and she came back to me saying that my premium was going up because of an accident that I had a year and a half prior. My monthly was to go up almost 100 bucks a month. I said no thats bogus… I had the paperwork from my insurance company that said I was not the at fault party. When I offered to get this paperwork and started to leave she immediately said no no no thats not necessary. Apparently this was because she had 2 NEW policies (from 2 different insurance companies mind you) that were about the same rate as my previous one… but of course with a new broker fee… Surprise! I came to the realization that she never intended on turning my old policy back on, and the new premium she had come back with earlier wasnt my old policy getting more expensive… it was a new one as well so she could make the 2 other options look enticing. I told them all I wanted to do was pay what I owed so I could get my policy turned back on and they said I couldnt do that. I explained to them that my agent said they could and they tried saying he was wrong. I said no… that doesnt sound right. I stepped outside, called my agent again to double check and he said no… all you have to do is pay _​_​_​_​amount and your policy will be turned back on. I went back in and told them I was just going to mail in the payment if they weren’t going to help me and they literally said this: «You cant do that because you’ll risk cancellation of your policy» Are you kidding me? My policy was already cancelled! What a joke! Anyway… as long as I never lapse on my policy I (Thank God) will never have to deal with these crooks again.

Worse company ever. You need more proof just search «Freeway Insurance Reviews» into ANY search engine and you’ll find nothing but NEGATIVE comments. This is a SCAM don’t bother
If you really are set on going with this company I desperately urge you to go to the office physically and actually read every contract they want you to sign.
Anyone who I’ve known to work with this company has had horrible horrible experiences with them. They’re a scam. Sadly they sounded to good to be true and they were. Decent insurance just can’t be $ 15/​mo. And they’ll quote you double that anyway, then charge you three times as much when the bill comes. Either there’s no communication among the company or they are just out to squeeze as much money as possible.

This company is a big rip offfff!!! They try to steal my hard earning bucks, would it not being that I used to live only a couple of blocks from their headquarters they would it have take my money… STAY AWAY FROM THIS THIEVES!!!

BE AWERE!!! this place is a rip-off!from October 22 until November 19^th I ended up paying over 500 $ insurance! Dora Mangana helped us out! she lied straight to my face telling me that the 330 $ that I paid on November 2^nd as a down payment included the first and the last month of insurance and that my next payment will be due on December 2^nd… then I got my bill in the mail which is due on November 22^nd!!! i tried to cancel the policy but she told me that from the 330 $ that I paid I would get back just 84 $!!!OUTRAGEOUSE!!!i understand that u guys are brokers and u have fees but don’t disguise it as a down payment and lie to get the customers! u r just pathetic!!!

Dora Magaña by far was the best help i have ever gotten in a while ! She actually took the time to look for inexpensive & good insurances for me ! She’s explains everything with detail without missing any important information! Additionally she’s Bilingual which was a Bonus!!! Definitely recommend her !

Would not recommend.
They charge you a «broker fee» and disguise it as a down payment plus monthly payments.
And they say it so fast, that you just don’t have time to analyze what they are saying. I made a deposit of 147 dollars in the beginning and then after 2 weeks they asked me to pay another 150. Very unclear insurance policy, they don’t explain anything properly to you and just try to get your money.

I had the best experience there with Dora Magana. She was beyond helpful and extremely pleasant. She understood how sometimes you fall on unfortunate circumstances and was more than willing to help get what i needed. She had insured me within minutes, reinstated my registration, and even called for me to verify. I was able to get my registration renewed and all is well. I highly recommend calling her.

From the moment I walked in to Freeway Insurance & took a seat agent Francisco took the time from his present client to make sure I knew I was acknowledged. He got me started on some paperwork that, I felt, really sped up the entire process ahead of time. Being a first time insurance buyer & car owner I did feel a bit lost when it came down to it, but he made me feel really comfortable with everything being done/​said. Frank ensured that I understood, completely, every piece of information that was being given to me & I highly appreciate that. He didn’t just throw all the insurance terms at me & expect me to know what they meant, like did previous insurances I visited. I walked in just asking for a quote, because I wanted to ensure I had a variety of options before making such a big decision. Little did I know that I was going to be so satisfied with the quotes Frank presented to me, as well as his unmatched customer service, that I walked out of Freeway Insurance a safe & happily insured driver. I’ve had my DL no longer than 2months so I understand why I had been getting all these ridiculously high payment options, but he was able to find me a plan with everything I was looking for & for a price that I was comfortable with paying. Frank didn’t give me the vibe of someone just trying to take my money, he came across as an agent with a true interest in my personal needs & satisfaction. Thank you!

They are thieves beware. They charge you an insane broker fee and disguise it as a down payment plus monthly payments… heres my story.
I called for a quote and the lady said $ 110 down $ 48 a month for a 96 ford. I asked if it would change when i go into their office she said no. I said well if it does i’m walking out and she said it would be the same. Went into their office for another quote, asked for the bare minimum insurance and they quoted me for something a bit higher. I told them to quote me for what i asked so they recalculated. They came out with this bogus $ 580 down $ 64 a month. I said no thats way too high not even close to what i was told on the phone, she said ok let me see what i can do. Came back and said $ 520 down blah blah, i said no… She left again and came back and said we can do $ 480 and we can split it in 2 payments, I said no i’m not anything more than what i got quoted for. Left once again then comes back and asked if i have a credit union, I said no then asked who i banked with. I told her and immediately she said «oh we have a special discount for you» and brought down the price once again, said no. Then asked well how much can you give today? I said what i was quoted for over the phone. After all this back and forth nonsense I told her i was walking out and she said please just wait and talk to my supervisor over to the phone to verify that i took a copy of your license. I asked why and got some BS. Cutting out of this nonsense i waited on the phone till she finally answered and told me its $ 220 down and payments of $ 54. I asked why all this BS from this agent she said well i don’t know but i’m giving you the straight numbers right now. I said no cause i didn’t trust them anymore and left.
I realized that they start of with a hefty broker fee aka (downpayment) and if you are oblivious you’ll pay it and they get a nice cut. You can talk them down a bit but you’ll still be paying a broker fee. I went to another insurance where they don’t have broker fees and paid $ 120 down $ 57 a month for 6 months of laibility.

Brenda Ramirez was so helpful and got me the best policy. She explained all of the benefits and features included in my new policy. She exceeded in customer servicing me, therefore I would definitely recommend going to her for your questions, concerns, and especially if you are considering getting auto insurance through Freeway Insurance.

Shopping is every gal’s favorite past time, except when it involves car insurance. I am certainly no stranger to snagging great deals, so when it came to insuring my car I shopped around before shelling out a large sum of money.
As an avid believer that research before large purchases pays off, I asked a few friends whom they entrusted with their insurance purchase. Their reply was unanimous – FRANCISCO URIBE.
He’s helpful, professional and transparent – all the qualities you look for when shopping for insurance. Frankie not only found me the most economical rates, but made sure that I also was buying the correct type of coverage.
Thanks to Frank, my shopping experience for insurance was just a s delightful as my shopping experience for those new heels at Nordy!

I came here to get a quote then shopped around and came back. These ladies are willing to do what they can for your driving record they are brokers which requires broker fees duh! ;) madeley helped me at the beginning, then dora executed my policy. Both women great at what they do. Dont blame the business for your messed up driving record i didnt ;) nice manager friendly staff five stars

It’s one those times of the year when all the bills get crunch up together and you need to get an sr22 with the best insurance deals. With all the stress and stuff Mathew costa was able to get use through giving us the best insurance deal and was able to save us some money good job.

Came here to get insurance today and was satisfied with the help I received!
Gerry helped my husband and I. He was both professional and polite. I personally appreciate when your going in to do something as unpleasant as signing a bunch of paperwork, and taking on yet another monthly bill, when the person makes it as painless as possible. Which is what Gerry did for us! He made it light and entertaining, all the while getting us the best deal for insurance.
We are very grateful for your kind service Gerry! THANK YOU!

**Dishonest thieves. Never again**
I was advised by the dealership where I bought my car (first car bought in the US, 2 weeks after my arrival) to go through Freeway insurance. I signed up on the phone + with their online payment form (EZBuy), where they told me I needed to put an initial payment of 500 $ to start the insurance (monthly contract, 64 $/​month) — first time purchase, over the phone, foreigner, everything was set-​up perfectly for their scam.
What they did not tell me was :
— Freeway Insurance is a broker ie just an intermediary taking a cut in the middle
— The initial payment was just covering the first month, the rest was actually pure «fees» (which represents half a year of insurance…)
On top of that, my contract was cancelled after a month without any notice on my side, despite them having my e-​mail and address, which means i was driving without insurance for nearly one month.
I contacted first Freeway Insurance, which told me to call Infinity (the end insurance in this case), which told me they only received 74 $ (the first month) and that I should contact back Freeway. On the second call, Freeway explained the 500 $ «down payment» was mostly fees, and only covering one month.
I will never again go through Freeway Insurance, and I’m now considering to go after them.

Customer service for this company at (1800) 300‑0227 and there accounting department and whomever I had the Horrible experience of speaking to by the name of «JOHN» whom has the ext: 049. Whom claimed he worked for corporate. I asked for an extension for my bill and this «gentlemen» asked me when I could possibly pay it… and My response was MONDAY. This «JOHN Ext: 409» ask me for my personal information «when do you get paid», «if you can’t pay it today how will you pay it monday» ALL sorts of INSTIGATING questions. Most companies just accept if its the 1^st time asking for an extensions which was what happened in my case. I didn’t need to be interrogated.
They are really quick to take you in, sign you up for a policy and charge you but when you need assistance with bill payment schedule or information about a policy it is cut throat. There is absolutely no professionalism in customers service with the few people I called and spoke to. I either got hung up on or disconnected. I personally got very frustrated with all the disconnection. Yes the rates are way better then most companies but have most of you questioned why? I mean your paying pennies to the dollar of most competitor when you have driving records and ECT. This has got to be the worse experience I have personally dealt with with all the insurance I have been with. You have to remember you pay for what you get and that is exactly how it goes with this company! «You get what you pay for» and in my personal experience, RUDE customer service.
They provide you with insurance provider is some random company that many have not ever heard of. Freeway insurance is simply just a broker… that charges cut throat prices just to find you NO name insurance. Your really better off calling around to check the prices out.
I personally had a hard time with cancelation and customer service imagine how hard it would be to file a claim if something was to happen *Knock on wood*…
I was done with this company within 12 days…