Firestone Complete Auto Care

Joe Soto, the store manager took care of me! I was there on vacation, with a rental car. I had a flat, and they patched me up. Didn’t try to up-​sell me or anything. Got me taken care of pretty quickly, which was definitely much appreciated since I’d rather be enjoying my vacation. Thanks guys! b

This Firestone is the best one I’ve ever been too. They receive so many cars a day that they try their best to finish them all. They work with you and let you know worst case scenario if the car will take longer than expected. And it is your responsibility to check up every so often knowing they’re always busy everyday of the week. The manager Joe truly cares about his customers, and does his very best to please you. When you go to any autocare facility, try not to be in a rush unless its an emergency. Come in on an off day and be patient.

Worst experience with automotive «care» that I’ve ever had at this location… and I mean it. I had gone to get an oil change, only to find our that less than 1 week later on a Friday night, the check engine light turned on and my truck powered out on me. turns out my truck had NO OIL. I took my truck back to Firestone the following day back to the same attendant Cesar who had helped me the week prior and explained my situation… I waited until the evening to take it to Firestone since I was in fear that it would power out on me again even though I had added a little oil. I made it to Firestone about an hour before they closed, and I even called and spoke with him before I showed up to give him a heads-​up that I would be showing up for them to take a look at the truck… And his solution was simply to top off my oil, and tell me that it was free of charge. Not once did he address the reason WHY my truck no longer had oil in it 1 week later, and did not take any accountability. He didn’t even log my visit into the computer that evening, or give me a printout like the service attendants usually do after any work is done, or anything is checked. The check engine light was no longer on, and I left with oil in my truck, but my truck was not inspected for any further damages which I thought would be common protocall. A day later, the check engine light turned back on and I took it to a local Firestone, but they refused to help me and told me I needed to take it back to the location where I had originally taken it. Come Monday, I took my truck back to the Firestone that originally did my oil change and address the situation about my check engine light… Turns out that the service attendant Cesar told me that it was because my throttle body needed to be flushed. I ended up getting a new tire, and flushing my throttle body because I was going to be taking a trip up north and was very clear with him that I wanted to make sure that my truck was good for the trip. He told me that everything would be good to go as long as my throttle body was cleaned and that was all that was needed and even gave me a discount for my next oil change. He refused to give me a free diagnostic when I requested it after the incident with no oil in my truck, which I felt would have been the proper way to make sure there were no additional damages as a result of the faulty oil change. When I drove up north, my truck ended up powering out on me again just like the very first time, and I ended up getting stranded in Bakersfield for two nights… I ended up having to have my truck towed to a firestone in Bakersfield where the service attendant immediately gave me a free diagnostic, and even told me that I actually needed a new throttle body, and that there was no point to flush my old throttle body because he was immediately able to diagnose the problem. He told me that the service attendant that I originally went to had to of known that, and just wanted to up-​sell me again before then telling me that I would need a new throttle body. Also probably a reason why he didn’t want to give me a free diagnostic. Had I of been granted the free diagnostic I originally requested, i would have been told i needed to replace my throttle body and I would have gotten it done BEFORE my trip. It turns out that I ended up replacing my throttle body in Bakersfield, and got reimbursed from Firestone for hotel fees and the throttle body flush that I never even needed to begin with. I would have to say that the gentleman that helped me out in Bakersfield was awesome, but the fact that Cesar knew what he could have done to avoid this type of situation while knowing I was going to taket a trip up North, and still wouldn’t to take accountability for it is ridiculous. We’re supposed to be able to trust these guys, and that wasn’t the case. It is a little uncomfortable when the problem is obvious, and even required me to take it up to the district manager since I kept getting the run-​around from the store manager. Had I have not said anything, or got involved with corporate, I would have been another victim that probably kept their mouth shut and ate up all the costs. I’m not putting down all Firestone locations, but specifically this one is one that I just do not trust anymore… And it may not be that actual Firestone location, but that employee really did give them a horrible reputation in my experience.

Told me an oil change was «a little bit of a wait» only to keep me two hours. What. Since when is two hours «a little bit?» Also they upsell a lot and I disliked their waiting area.

My wife’s Toyota highlander front end was making a odd clicking noise after replacing an axle. We took it in several times and Joe and the mechanics did everything they could to resolve it. Replaced the front brakes tried swapping out Toyota factory axels but still the noise persisted. They took apart the front end and lubed everything up again. Still have the noise. I don’t blame them I think it’s just a noise now due to mill age and wear. But WOW they went above and beyond to try and resolve the issue. As always they reinforce why I won’t go anywhere else.

It’s right on the corner of ball and magnolia. Oil change was affordable service was quick thanks !

Decent place to get help. My car was acting funny and they referred me to a place near by who helped me out and im extremely grateful for it.

Their website is advertising prices and tires that they don’t have!
I asked my wife to pickup an awesome set of tires that I found on their website. When she got there and asked for the tires that I wanted and they told her I was wrong and possibly looking at wrong tire sizes on their website. They offered my wife the «RIGHT TIRE SIZE» which cost 25 dollars more per tire and she agreed. I went back online and didn’t find any tires for that price so I called the store. I was told that the tires that I wanted (the ones still advertised on the website) were discontinued last year and don’t carry them anymore. They tried to sell my wife a different model than what was asked for, lower rated tires and at a much higher price.
We ended up going with a different model because we were desperate.
Installation was faster than the tire shop at sears.
I’ll probably by my next set of tires at Costco.

Service here is ridiculously slow! I came here at 8 AM when they opened to get tires on my car. There were two people ahead of me at the time. They did not start work on my car until almost 2 hours later. And then not only did I had to wait over an hour after that just to get a tire, people who came after me left before I did. Never going to come back to this place! Their level of service can be summed up in one word, shit.

I’m not sure why there are some negative reviews on here. From my experience, I couldn’t give them any less than 5 stars. I had a flat tire from a big staple that I must’ve driven over near a construction site. I called 3 different auto shops to find the best deal on patching up my tire. Firestone said it would be about $ 18 – 20. The other places I called were around $ 25. I went to Firestone and I waited roughly 25 minutes for my tire to get patched up. Afterwards, I wasn’t sure how I was paying because no one came up to me with a bill. I walked around and found one of the employees talking to another man. I walked up with my wallet in my hand and he waved shaking his head, saying «don’t worry about it». Shocked, I attempted to argue that I couldn’t not pay and he just told me, «really, don’t worry about it». I stood there, wondering if he was playing me. He joked, «just write a review on Unilocal or something». So, here I am. That completely made my day. Thank you, Firestone!

I’ve taken my Beetle here multiple times & have always received awesome service! Thank you for everything!

I went here yesterday to get the front brakes on my truck replaced, the routers turned and my wheels rotated. I received a call from the office expecting that they «found» something else, they said the brakes were fine and that the squeaking could be from water or dust and if I wanted to I could replace them with different materials but as far as safety there was no reason to replace them! They offered to rotate my tires for free! And would not take a tip! The first time I have ever went to a mechanic where I walked out paying zero! I was anticipating $ 180 and wouldn’t have blinked if they charged me… Awesome service guys keep up the great work! Thanks again!

Reading through these reviews, I concluded that John C.‘s contribution was spot on with what I was going to write. So in brief I will say I came in Saturday for a brake pad replacement on a Dodge Charger Hemi, and Gonzalo & George took great care of me, and even gave me a ride home and picked me up after! (I live close by) Had the job done within a couple of hours, made recommendations that I expected to hear (for work I know needs done, but haven’t done it) No upselling me, and great to work with. Mcpeeks wanted almost $ 400 for the job, wanted to keep overnight and wouldn’t start work on it until Monday! but this location charged me around $ 190, and was done quick. My warranty will expire soon and I plan on having upkeep/​repairs done here at this location.

Cesar was very helpful, friendly and efficient! Excellent customer service! My parents had a tire fall apart while they were on the freeway, it was pouring rain and Cesar was very quick a getting their new tire for them.

i dont know whats up with the 2.5 stars. this place is chill.
i went to a drifting event hit a ditch and damaged my tire.
i brought it over to firestone and they helped me out. fixed my tire and didnt even charge for it.
great customer service! ask for Ceasar!

Good Honest cheap service. Helped me fix my tire and didnt try to make me buy extra stuff.

Made an appointment on web site. Called ahead to confirm. Appt confIrmation by email did not have the special price I was quoted. The mechanic was unaware of. Website prices. I have been here 1 hour and they have not started. Don’t come here.

Very polite, very helpful and they got to me immediately. Did a very good job patching the tire on my commercial work truck, I had a hard time finding a place that would work on a commercial vehicle. Great job, thanks guys.

Let me start by saying out of the few locations of Firestones I have been to that the people who work the service counter here are among the friendliest and easiest to deal with. I typically get help here very quickly and the service is always done correctly and accurately the first time through.
At no point in my visits to this location have I felt the workers being dishonest or trying to gouge me for more dollars than I am willing to spend. They always do a courtesy check to let you know of the services that you should focus on by dealer recommendations but never force you into doing anything you do not want to do. The work is also done in a fairly quick fashion and with very little delays. When you request work done they will ask if you can leave your car or if you will wait on premises. If you wait they will typically expedite your service but I typically leave mine for the day and let them get to it as they can. From brakes, oil changes, light bulb, tire and battery replacements they always get the job done.
This location is open on Sundays which is also nice as many others are not and they do take appointments if you would like to speed things up. All major payment types are accepted or you can open a credit account through them as well. They frequently run deals through their website to get various discounted services and often they will throw in a free tire rotation or other service with the purchase of another. I have seen numerous bad reviews for this location due to service length but I have never encountered any of them in my 10+ trips to this place. I will continue to come here for all of my vehicle repair and service needs

One fine day my car decided not to start! just like that! that messed my plans of that day =(
After getting jumped start by AAA, I knew that a new battery was in order.
So where is the best place for a Chinese Old lady to get a new battery?
(Rhetorical question)
Luckily one of my favorite people in the world ran to rescue me, helped me to find good cost-​benefit battery and printed some coupon to get a discount in Firestone!
Yes, I thought they only had tires but they also have batteries (who knew? not me!)
The Firestone people were nice and helpful, the store is neat and the waiting area comfortable. The coupons also helped a bit (like $ 10 off)
They were quick and we were out in no time.
Good place to take care of your car. Good for everybody not only Chinese old ladies or Damsels in distress
Recommended!