Extra Space Storage

From the moment I called and spoke to Josh, each employee has exceeded my expectation! I was out of town on and off for several months and every time I called with an inquiry, the staff was patient, helpful and made suggestions that were beneficial to me, not just their business! When it came to deciding where to store my personal items long term, I had the choice of another location and stayed here because of the EXCEPTIONAL SERVICE! Much thanks to Josh and Paul who took time to listen to what I needed, make recommendations and always make me feel valued! I trained sales and service for Disney and have high expectations! Congratulations for going beyond! Much appreciation and thanks! Jenny

Josh and Eddie are great guys! Very reasonable prices. This place is definitely where you should store your items.

I rented a storage space today I thought for sure I was going to be calling every where trying to find a good price I went online made a reservation came in checked it out and got an awesome deal. I’m extremely pleased. Eddie was very friendly yet professional. I would recommend this place to everyone. Excellent service excellent price.

Am I pleased with my experience with Extra Space; the answer is «NO». I have occupied at least two of the largest spaces with these two properties (State College/​Adams St) sense I believe 1990 or there about. During that time the properties did however change hands.
However, my last experience here just a few days ago was not at all pleasurable or professional. I stopped by the office September 30^th to discuss with Josh the possibility of downsizing the size of my current parking spot (#654, 55′ long) to a smaller parking space. Josh went into his computer and told me by downsizing from my current 55′ to say a 35′ or 32′ I would save at least $ 100 a month. Josh went on to explain that at that time there were no spots of that size available. I continued the conversation so I could explain that this change over would be very soon, but I did not know exactly what day.
As it turned out I stopped by the very next day October 1^st to rent a smaller spot if one was available. I went into the office and talked to Josh again about the change and he informed me that the only available spot was a 22′ parking spot number 604. I told Josh that I needed to go ahead and take that smaller spot because the sale of my trailer was finalized.
Josh proceeded with feeling out the paper work and then he told me that the new rent was going to be $ 144. Of coarse I immediately asked why such a difference in cost, I pointed out that the previous quote just one day earlier was between $ 80 & $ 90 based on two different sizes of parking spots both larger than the one he was about to rent to me.
His answer was the company recognized the fact that it was their last spot to rent so they raised the rent. My opinion is this is not the way a good customer should be treated and someone should recognize and consider the loyalty of our business. I own a Corporation and yes we do rent from you however we have several locations for manufacturing our products we sell world wide, we would never treat any of our customers large or small in this manor.

«They increase rent just about every 4 – 6 months at this location.»
All Aboard Storage was the name of this storage facility before Extra Space Storage bought them out. Prior to the buy-​out (2012), rental increases were very rare. Now with Extra Space — RENTAL INCREASES — have happened to us 6 times in 3 years. YEARS!!! Unless you are desperate for storage, do not believe their «enticing» online specials will last. They increase rent just about every 4 – 6 months at this location. If it weren’t for Josh, the Manager, my 3 Stars would have been 1 Star. Also, this location has a myriad of revolving door of employees.

Getting a reservation here was fast and easy. Josh and Eddie have been very friendly and helpful, getting me just the right unit (s) that I needed. The facility is very conveniently located, with easy access to all units, wide roads, good security. It’s so much better than any other storage place I’ve tried in the past. I highly recommend them, and will definitely come back with other storage needs in the future!

The absolute worst storage place ever
High rental rates and poor customer service
They will raise your rental rate after a few short months
They may look warm and friendly on the outside
But trust me they are terrible
Rent elsewhere

Great place to store stuff. Josh is the best in explaining the procedures, in giving clients a tour of the storage, very polite and honest. Thanks again.

Great facility and fantastic Customer Service all around from the inital callback after I made my reservation online to the end experience on check-​in day. Josh was awesome with us, very informative and professional. A young lady also called me via phone but I forgot her name, she was very kind and helpful with all my questions I had. Thank you for the great experience I will definitely recommend this location based on location, facility (clean & secured), and staff!!! Our move was already so stressful, the moving process usually is but the staff here truly helped us with this journey. Thank you all again!!!

Within one minute of confirming my reservation on their website I received a call from Wendy. She called to ensure my reservation was correct and to answer any questions I had. I arrived later that day, meeting both Wendy. who was extremely helpful and very friendly. The units are all on one story, very clean, and very convinient. I’ve will recommended Extra Space Storage to both family and friends, all due to their great attitudes and service.

Great experience with this facility. The location is very convenient for our family and the prices are reasonable. The site is monitored with cameras all over the place and keypad entry gate makes it secure. I found a few cheaper places, but they did not have the level of service or security systems in place like All Aboard Storage does. I would highly recommend this business. –Dave R.