Daniel’s Home Center

I would recommend Sandra as a sales person at this store. She is really good, helpful and very understanding sales person.

bad service, wrong item delivered, management was bad .when i went to ask for help two days later. the manager says its too late .you have to keep wrong furniture. worst service in the world.

Nope.
You get the idea. How many more negative reviews does this place need? Well, just in case, here’s one more.
I only decided on Daniel’s because Living Spaces doesn’t deliver to my zip code. How unfortunate.
I could tell you the whole story about how the delivery men called me FOUR times while I was walking out to meet them in front of my apartment to tell me they were here. (Big apartment complex, short legs. Deal with it, dude. Just wait.)
I could tell you how the table they assembled was missing a screw, and how the chairs were left wrapped up in plastic wrap which really could not be removed unless the chairs were disassembled, thus defeating the purpose of having a delivery & assembly service.
I could go on and on about how the staff and customer service reps lack professionalism as a whole (how is that possible?) and sound like they’re talking to friends whose company they don’t genuinely enjoy (you know the tone: «Hi…» «Ohhh… Ummm… I don’t really know…»).
But I won’t. I’ll just leave you with this. 1 star– like others have stated or otherwise implied– is far too generous.
Know this: they’re just idiots. Don’t deal with them. Save yourself the hassle and aggravation.
I’d have had a much more pleasant experience, I’m sure, if I had just ordered from Living Spaces, like I originally planned, rented a pick up truck from U-​Haul since they don’t deliver to my zip code, and done the damned thing myself.

Me and my boyfriend came in here to purchase his xbox for Christmas. The only reason why we were purchasing this Xbox in particular was because it came with madden 16 so I decided okay for one of his gifts I would get him it so we did it was so expensive got the warranty and all that they didn’t tell us it didn’t come with the game we had to download it but on the packaging it looks like the game is in it and on top of all that I missed a payment so the people kept calling my phone I found out my grandma passed so I went up north to visit family and so I wasn’t around to making the payment because obviously they don’t do online and if you pay by phone they charge a 10 $ fee on top of it which is bullshit. On top of all that the fucking representative that called me I explained why I couldn’t make the payment on time and she didn’t even give me condolences she basically just was talking shit to me so I hung up in the bitches face I really wanted to curse her ass out but instead hung up on her and when I returned from my families. I made a payment and asked my balance and they said okay your good. Not even a day later I had them calling me again come to find out the lady forgot to tell me I had another payment do which I could’ve just paid right there but instead I had to drive back to the store mind you I just moved to inglewood and its in Anaheim it’s ridiculous.

I’ve purchased from Daniel’s before and had no issues. but on my last visit we had to ask someone for help opposed to their being someone to assist at the door. the man who assisted us was so horrible. while finalizing our purchase he decided to pick up a call at another desk and start assisting them. He did not bother to tell us if we can wait or anything. he spent almost 30 minutes of my time helping this person on the phone. He was only helpful when I went to pay the down payment then gave us what we need and said go to the front of the store and left us. I purchased couches last time. I had no idea what he was talking about. we asked where? Again. in the front. So we walk to the front and find the station where no one was there. the was a lady at the front of the store waiting to greet others who did not bother to help. we waited for about 10 minutes before my husband asked her for help. she calls someone then leaves. wait another 10 minutes and see a man come up get on the phone then starts to walk away looks back and says have you been helped? Like really? We finally get our item and leave. I don’t think I will be doing business with you after I pat off this item. that was unnecessary amount of time for a $ 500 dollar item

I wish I could give them 0 stars! I had the WORST experience here. I want everyone to know DO NOT BUY ANYTHING FROM THIS COMPANY! Their furniture is CHEAP my bed frame broke within 3 months of the purchase! I will let everyone I know to NEVER GO HERE and I hope this helps anyone thinking of coming here! Customer services SUCK Managers SUCK. Horrible just HORRIBLE!

My husband and I are in the market for a bedroom set. We walked in starting looking at sets. We found one we liked but did not need all the pieces in set so we added up just the pieces we needed. In doing the math we noticed that it was actually $ 20 less to buy all the pieces separately that were offered in set. We mentioned it to sales person and he first said that the package price was less… umm nope do the math. We then looked at another set and it was $ 50 less to buy the pieces separately. We brought it up to a different sales person and basically told us to buy them separate then. We walked out with a bad taste… this store either is preying on people who don’t notice or can’t do math. Stay away from this place!

I’m giving it 3 bc the girl that helped me was really nice and didn’t steer me in the wrong direction. I have to say there are a few annoyances that come with doing business with them; you can’t pay online, there are no payment extensions– if you run into a financial mishap, and when you walk in to pay the employees rush to you like thirsty car salesmen. Oh and if you have an «accident» on your couch the first step is to use a fax machine!!! It’s 2015! Who owns a fax at home… not many. If they updated and changed I would consider doing more business. For now I just want to pay them and get this experience over with.

Upon arriving I was already being harass by their employees, at first they were sweet asked me if I had any questions. I literally had to repeat myself over 10xs. «I’m just looking»
After a while I decided I wanted to purchased a new bed. The guy who helped me secretly up-​charged me a $ 200 fee for «warranty» I was going to pay for the bed in full, so when my total came up to more than what I had calculated I asked him why was it so much more since I had already calculated everything including sales taxes, then and only then did he mentioned the $ 200 charge!
I gladly walked out! It’s a shame because I really loved that bed!

Do NoT get no furniture from this people they are really rude and they will harass you they will call you none stop one time I have been late and thier all up my ass like roaches the furniture is not good quality either WARNING STAY AWY

We came in during Memorial Day weekend and purchased a leather sofa sectional, a dining table and chairs. We requested the dining set not be assembled since we are planning to move shortly and keeping in the boxes would make it much easier for us to move.
When we first arrived, we were instantly leeched on to by a sales representative. The feeling of having a stalker follow you around the whole store made the entire experience uncomfortable and definitely unpleasant. We looked past that since you could already tell they were all on commission based compensations and they were definitely looking for a sale.
When we came back a day later after thinking it over — we requested for our original salesperson to assist us with the sale. i definitely felt like you had to haggle a bit with the delivery charges, warranty etc. Which made me start questioning if I was being ripped off or not. Again, looking past it, we made our purchase and went on our way.
Delivery day — when the delivery of our furniture arrived, our sofa sectional was missing its legs. The dining table and chairs arrived in boxes, that weren’t exactly in the best shape. We opened the boxes to check everything, everything seemed fine. The delivery truck came back a couple hours later with the legs and sorted it out. Within 24 hours of delivery of the couch, we noticed what we thought were oil stains on the leather. We tried to wipe it with a cloth, but it wouldn’t come off. We then noticed a tear in the leather and it hadn’t even been used yet. By this point I was pretty annoyed with the crappy quality and it was time to just return this and be done with it.
The return process — wow. I spent more time on the phone dealing with multiple people to get this couch returned, within 24 hours of it being delivered. I got a run around with who I needed to talk to and follow up with. Once they came and took the couches, I then had to go in to the store to get the refund done. Talk about the most convoluted process, EVER. When we came back in to the store room, of course there we were leeched on to again. The moment we said «return», it looked like we had dunce hats on our heads because no one really bothered us after that. We waited about 10 – 15 minutes before we finally got helped.
My experience here was absolutely terrible. There wasn’t point in time I actually felt happy with my purchases. It definitely left a bad taste for us and an experience I don’t plan to go through again. We will certainly not be doing business here in the future.

The shopping experience at Daniels is about what you would expect from a chain furniture store. The sales staff is clearly on commission and awkwardly follows you around the store as you look at the merchandise. That part is less than ideal. Seriously, give me some breathing room!
It is nice to be able to ask questions and have them answered immediately, because they are RIGHT THERE… But, all of the sales staff members are knowledgeable about the products and the inventory. This is particularly helpful when you’re shopping the brochure specials and there are only 4 of what you are shopping for left.
The other strange thing is that someone is «assigned» to you each time you go in, so the lady who answered all your questions the day before might not get the credit for the sale if you need a night to sleep on the decision. I suppose they figure it out, and that it all evens out in the end, but it left me feeling guilty if I wanted to make a few more stops to check out competitors and then come back. Just an overall strange shopping experience.
That said, the items that I’ve bought here have been very well priced and of good quality. I’d recommend the place to anyone with thick skin, but maybe not for the easily pressured people in your life.

First experience was Daniel’s was a few months ago when I purchased a sectional and dining room set. Ordering process and initial delivery process went relatively smooth. However, the legs on ottoman broke off, when my husband and I flipped it upside down we noticed that they only secured 1 of the 4 legs with the proper screws. Fortunately we purchased insurance. When I called Daniel’s to advise them of this situation the kid, who was less than professional, advised me I would need to call the insurance. I refused to go that route, since the issue doesn’t stem from a manufacturers issue or usage issue but an assembly issue, which Daniel is responsible for. I went back and forth and finally told him I would like to speak to a Manager, he then placed me on a 5 minute hold, came back on the line and said they would pick it up and repair it.
The drivers arrived and made it seem as if it was broken due to misuse, WRONG!!! The assembly team is the one who didn’t secure the legs in the 1^st place. Of course a little upset, I let that slide. What really bothered me is when a gentlemen called to schedule a delivery for my ottoman and left a message with no return callback number or name (very unprofessional right) and then when I spoke to him he advised my window would be 12 – 4, after going round and round advising him that window doesn’t work for me, he said 3 – 7 which I was ok with. I go off of work early and waited, waited and waited. Finally 655pm I called and asked about my delivery, the Manager who also is completely unprofessional and useless said because I wanted a different window it wasn’t scheduled for Monday. I went on to tell her, her staff should have informed me of this instead of leading me to believe otherwise. So I get a call Tuesday for a Wednesday delivery between 12 – 4 WAIT… I know the whole reason you didn’t deliver on Monday was because of my 3 – 7 delivery window request yet now again your coming at the wrong window.
I would like to add from the admin side of things, this operations is ran very unprofessional. I work in the service industry and run a operation that has several other furniture companies and I would not tolerate a C/​S rep/​dispatcher or manager to be so unprofessional to the customers. They really need to focus on the customers experience rather than focusing on how they can cut corners, which they obviously do not know how to do without it compromising the customer experience.

Es horrible como Los vendedores andan detraz de uno! Yo se que Es su trabajo pero traer a un desconocido pegado alas espaldas incomoda!!! No dejan Elegir agusto

La verdad esta tienda es muy cara compre una litera muy cara ni modos el vendedor iso su trabajo yo no me fije. Ya que a pagar. Pero el material no es de calidad. y tan caro.

This place is horrible I mean horrible the staff there the customer care I would not recommend this place for Andy they were murderers

Rip off! I purchased a sectional sofa from there payed way more than what it was worth, the Sales person added on the insurance with out telling us when we seen it on the receipt we asked about it 200.00 charge we were upset but we kept it. Sofas ripped within a few weeks. Called to use my warranty they said they wouldn’t be covered RIP OFF. So now I’m paying 200.00 to get them repaired and cleaned. Don’t ever buy anything from this place!

I don’t want to give any start of this store. They don’t deserve it. As another reviewer said. They slam the door on you right after you purchased.
I wish my dad read all the comments before he went there. Please don’t go there if you don’t want to buy of shit of your item. The sale person, and the manager are fun… king rude. NO HELP, NOT FRIENDLY, BITCHES, NOT USEFUL. NOT AS THEY ADVERTISING «WE ARE FAMILY, WE CARE» FU… ING LIE.
Thank you

I recently bought a futon from here because they had one of the cheapest prices ($ 140). I bought it online so I didn’t have to deal with the sales people. I did have some trouble with them calling because they called at 6:55 PM and told me to call them back about my order. Well they close at 7:00 PM (warehouse hours) so by the time I got to the voice mail they were obviously closed. Called the next day and the receptionist was useless and I had to tell her how to connect me (wth???) since they gave me the ext #. The guy told me the credit card didn’t go through which was BS because I saw it charge me when I logged in to my account. He was speaking to me in a slow condescending voice which I did not approve of.
Later that week I picked up my futon from the warehouse (I was NOT going to pay $ 80 for them to drive 1.5 miles to deliver it). Surprisingly, it went smoothly and when I unpacked it, it was 99% assembled anyway so that was nice.
Overall, it was an okay experience. I only went there for the price and the futon is relatively nice quality. Don’t go there for the customer service though, you will be disappointed.

If there was –5* I would give that !! We were sold a bed that was not delivered for 3 weeks and no one called to explain ! We would call sales and be told «call the warehouse dept «we would call the warehouse dept and be told «call sales «
Finally after threatening to Charge Back on our credit card and filing a complaint ~ we were told that it was back-​ordered till End of August ! We moved into new house and waited for this bed for 3weeks and now wait 5 more :(hell no ! Either they will hv to give me the floor model or I will charge back

It seems to me that this place doesn’t care about their customers services at all when they took your money! I don’t know whether they care about Unilocal review or they have their way of getting away with selling bad quality furnitures with an outrageous amount of money. I recently purchase 2 sets of living room for more than $ 2,000…and nothing is being help when their furniture are broken in just a couple of months… ARE U SERIOUS? SCANDALOUS! When I finally got to the customer service girl… and her name is Maricela… she would totally ignore me. What the H***? This is a total robbery! Why are they still in business? Where is the consumer affairs when we need one? Obviously they are not afraid of Unilocal’s comment. People… stay away from this place… and I mean STAY AWAY! They treated you extremely nice and do whatever it takes to please you. But when you give your money to them… ADIOS AMIGO! Good luck to you buddy! Those that are lucky enough to have their TV stand purchased from this place are giving this place a 4 stars review… I congratulate you. But if you encounter any problems like the other hundreds of thousands of people who gave this place a «1 star» then you will see how painful it is to get Scam!
Now…this is not done yet SCANDALOUS Daniels home center in Anaheim California. I will report this to the consumer affair, see what they will do to you. Are you license to sell or to ROB/​STEAL from hard working American citizen… As of now this messages will be forward to the consumer affairs and other comment as well… STAY AWAY! STAY AWAY PEOPLE!!!

I bought a pair of chairs which I can’t use because the table we bought with it broke. I bought a tv stand which is now pointless, because the couches we bought at daniels also broke.
ALSO: Lily in the billing department is terrible. She double charged my acct after she promised it would not happen
I knew this place was shady…