CARSTAR Auto Body Repair Experts

UPDATE: i was in fact wrong on the time i arrived. I do believe I arrived around the time Joel is stating. I had gone to a shop just prior to Carstar and mistook the times of each arrival. With that being said, I stand by my review in all other aspects, as it is my experience of what happened. Regardless if I showed up at 4:40 (20 minutes before closing) or 4:59, it was within business hours and that is just basic customer service.
In response to the rest of your review, Joel, I was told by every other shop that I called that I did not need an appointment for estimates. Your shop was the ONE shop i did not call ahead of time, because of my responses already received in regards to appointments for estimates. Insurance should have set that up, if you worked on appointments only. I had informed them that I would be going to your shop before closing time that day. Secondly, that is correct it was not mid-​day sunshine when I arrived. If you thought it would affect your estimate– you could have asked me to make an appointment. Someone asked if I could come back the next day and I said I could not. No other attempt at rescheduling was made. Furthermore, I do not believe natural light affected the estimate as I went to yet another shop after I left Carstar and at that point it was in fact dark outside. The employee at the next shop made no mention of the darkness. He evaluated my car, spoke with me courteously, and provided me the digital estimate that night.
I in no way, shape, or form am trying to «hurt your business». Again, I am writing of the experience and service I received. Which, in fact, is the point of this website. I wrote honestly, as I am an honest person.
Lastly, I would like to note that I was contacted on my PERSONAL e-​mail, given to the business/​Joel for BUSINESS reasons, about this review. I asked that Joel not contact me personal e-​mail again, as he has every right to respond to this review on Unilocal.He disregarded that request, and contacted me once more, trying to prove me wrong about my experience. Obviously a distasteful and unprofessional move.
ORIGINAL REVIEW: I was involved in an accident in which I was NOT at-​fault. The other driver has TERRIBLE insurance, which is another review in itself, and forced me to obtain a quote from CARSTAR Auto on Kramer, with whom they obviously have a contract with. Reluctantly, because I work in the Insurance Industry, I went in, as it was my only option. I knew from the way this small insurance company was operating, that they try their hardest to come out on top and not pay out properly. So, of course this company, CARSTAR, would operate in the same manner, as the saying goes, «Birds of a feather flock together.» I arrived at 3:52pm (they close at 5) and I walked in to find at least 4 employees behind the desk, and EACH of them looked at me as if it was a complete shock that they had a customer. I did not receive a single greeting, other than a surprised, awkward and hesitant «hiiiiiii» from a woman whom I had clearly interrupted her story.. I explained that I was there for an estimate, at which point an employee peeked outside and said «its a little dark». It was not even dark at this time, in fact, I went to another auto shop AFTER (later in the day) this one for an estimate, and he did the estimate with no complaints. However, I digress. Joel took pictures of my car, took his notes, just as other estimates had transpired, but then proceeded to tell me that he would just do the estimate in the morning. Why? He was still open for another 45 minutes and quotes take TEN. Anyways, I had other shops to go to so I left. I have just received the quote and to ZERO surprise, it is 2 THOUSAND dollars LESS than the other quotes I have gotten. Good thing California STATE LAW is that I may choose my own repair shop. Rule of thumb for anyone– never go to a place that your insurance TELLS you to go to. There is a reason they refer you there. ALWAYS choose your own shop, it is your RIGHT. Needless to say, I obviously will not be using them.

My Nissan Altima was recently at Kraemer Carstar collision center, I was sent here by my insurance after a accident. The service and the outcome was great! I am extremely pleased with the customer service Kym provided and the overall being of my car at the end. It is as if nothing ever happened to my car. Kym portrayed much patience and knowledge in answering all my questions, she is very personable and I appreciate the help she gave.

My husband was rear-​ended recently and my car was a mess. Thankfully Jorge and Joel’s crew were able to fix my car and the work is impeccable. The car looks absolutely brand new and I am so happy with the services provided.

We took our son’s car in after an accident and Joel took great care of us. He walked our son through what he needed to do with the insurance company and was very helpful. He is patient and professional and the car looks great!
Thanks for a job well done.

I’m so thankful to Kraemer Auto Collison for their patients and hospitality. Job well done!

Joel was very helpful! My car was impacted in an accident more than I expected and they worked with the insurance company in a good amount of time :) I am very pleased with their services!

just picked up my car and was pleased with the customer service. knowledge of the staff, quality of the work and the expeiate service. i would recommend Kraemer to all my friends and family.

Someone hit my car and a week later it was fixed, thanks to Kraemer Auto Collision. Overall the job was extremely well done. My only complaint is that the receptionist said she would arrange for the rental car place to pick me up, but apparently they don’t do pick ups on the weekends. So there I was waiting at Kraemer Auto for an hour for a rental car. Eventually the owner drove me to the rental shop.
I wish the receptionist would’ve given me the heads up that the rental car company wouldn’t be there to meet me.

Took my car here after getting hit on the freeway. They gave me quote the next business day and did all work in two weeks. Very happy with finished job — can’t tell it was ever in an accident as the paint match is perfect — even in direct sunlight you can’t tell! Joel and Josh kept me updated throughout and true to their word they followed through with everything promised. Josh even tracked down new rims and tires to replace damaged ones for me. I didn’t have to do anything except pick up my car when it was done. Great job guys, very happy customer! Check out Kraemer Collision if your vehicle is ever in an accident!