Caliber Collision

Caliber Collision is awesome!!! I couldnt find any auto repair shop to change out my headlamp bulb because unfortunately my Chevy Malibu LT 2011 has what I would consider a serious design flaw. The front bumper has to be removed in order to even be able to get to the light. Nobody wanted to mess with it I guess. Lawrence auto repair however recommended that I check with Caliber. Best decision ever. I went in, the manager Dan Toth treated me like family. He and his serviceman checked it out and took care of it in a flash. I was in and out and the work was great. Saved me a huge hassle and headache! You guys rock! All the staff was kind and courteous. Thank you! Thank you!!!

I went by Caliber — Anaheim today at 2:30pm to see about getting my headlight lenses replaced. I expected to make an appointment to bring it back in later in the week. The Service Advisor, Art Chavez, asked if I wanted to have it done today — it was 2:30pm! I said that would be great and since I office across the street, I would just walk back by at 5:00 to pick it up. I got back and Art had the work done, and more than that, he had the lenses polished out (they were used, but much better than the ones on the car) and some burned out bulbs replaced. When I paid my bill, Cristiana and Melisa helped me and were courteous and helpful. These folks are awesome! The great service is most appreciated!

This is my second visit to this Caliber Collision… first was after being rear-​ended, & the second after being backed into. I want you to know how helpful my service advisor, Art Chavez, was on my recent visit to Caliber Collision. Art was very knowledgeable, professional & informative in the car repair estimate process. When I brought my car back for the repairs, I was told it would take three days. I was pleasantly surprised when Art called the following day to say it would be ready by 4pm… one day early, which I was very appreciative for. The body work repairs were perfect. Art also made sure my car was washed, vacuumed, & Armor All applied, prior to my arrival.
I want to thank Art for his guidance with my car repairs. Cristiana & Melisa, at the front desk, were friendly, very efficient, and organized with all the paperwork. Art, Cristiana & Melisa’s customer service and communication skills were excellent! These Caliber Collision team members made it all a very smooth process and are definitely an asset to the organization. If I ever need future car repairs, I would definitely come back to Caliber Collision in Anaheim.

I have now been at Caliber twice in the last 6 months (2 accidents). I have had to bring my toddler in as I am doing everything in the AM before work. They have a little table with markers, crayons and books to keep the kiddos busy. Hector was amazing and so helpful to me. The work on my car was done perfectly. The front desk is always so genuine and friendly. (I can’t remember her name, but she has long dark hair) and she is always so nice on the phone and in person. Very professional. The Vehicle tracking updates to my email is so helpful. High fives to a great team!!!

Thanks soooo much to the people who work there, especially Cristina and both Scott’s, shout out to you peeps, thanks for taking care of business, when it came to my insurance thanks for handling. …

This was my first time getting in to an accident and I was not sure if I was going through insurance or not and I am not aware of how the whole process works, I was referred here by my friends and I am very impressed. As soon as I walked through the door I was greeted with such a pretty smile by both girls up at the front counter. Cristiana explained the process of going out of my pocket and going thru insurance. I’m impressed with how knowledgeable everyone is and they even offered me popcorn and coffee, what’s a better combination than that?

Caliber collision exceeded all of my expectations and more. I was referred to Caliber by my insurance company and several of my co-​workers. From the moment I arrived, all the employees were absolutely AMAZING! The ladies at the front desk were very professional, and made sure I was taken care of. I was even offered a ride home or to a rental car location. Service Rep Fernando was very impressive and knowledgeable. He told me exactly what was going to happen, how long it will take, and all the steps along the way. I received prompt phone call updates and emails regularly until my car was fixed. They even exceeded my expected repair time by about 2 – 3 days. On the day I was scheduled to pick up my car, Fernando waited for me to get out of work which saved me a huge hassle. I was also able to leave my rental at Caliber and drive away in my car. The car looked amazing!!! It looked brand new, as if nothing has happened to it.
I usually don’t do any reviews for places, or use Unilocal as a matter of fact. But the service I received at Caliber definitely deserved that and more. I am grateful for the wonderful people that took great care of me, especially Fernando, and the level of work they put in. I will refer all my friends and family, and will always be using them when needed.
Thank you for taking good care of me.

Referred by USAA Insurance for front end pile up damage on Christmas Eve Day. Service Rep Art Chavez was prompt, courteous and kept me advised, even with a Holiday build-​up of highway incidents, and the car was completed within a week. Detail and workmanship were top notch, except for one scratched bumper area which could have been buffed out. However, a thoughtful gesture of leaving a small bottle of touch-​up paint in the front console, went far to amend the oversight. Excellent, timely quality workmanship. Rick K.

Referred here by my insurance company…
Was attempting to take my car here to be repaired. Called was put on an immediate hold only to be hung up on after 15 minutes of waiting. Called back and a different gentleman that answered said he can’t help me and placed me back on hold.
I went down the street to Fix Auto in Orange and gave them my business instead. They gave me speedy service and understood that my time is important!

Unfortunately my car has been to this shop 2 times this year. Haven’t had much luck on the road but caliber is great. They have great customer service. Picked up my car today and it looked gorgeous. Thanks for taking good care of her.

Let me start by saying that I’m not easy to please. My truck is my home and office. It was damaged in a car accident that could of been avoided if the culprit driver had been paying attention. My insurance company gave me a list of collision centers to visit so I could choose which one I wanted to repair my truck. The first and only place I visited was Caliber Collision near Angles Stadium. From the outside it passed the eyeball test. I knew from the outset that this was the place I wanted to have my truck repaired at. I parked in the clean lot, went inside and met with the lady at the front desk. She greeted me like a champ and handled my paper work like a pro. Then she turned me over to Hector. Now this guy was a cool as the other side of the pillow. We looked at my damaged baby and he immediately put me at ease which lowered my blood pressure. He assured me that Caliber would make my truck look like new. The next day I dropped it off for repairs. Hector kept me in the loop every step of the way by either email or via phone. Hector further put me at ease by sharing that after hours the facility is secure and I wouldn’t fall victim to burglary or vandalism. I never had to wait longer than 5 minutes for a return call, email or to be helped when visiting the office. Speaking of which the office are was always clean and organized to the point where the popcorn in the cooker was pre bagged for customers eliminating a mess. When I picked my truck up I met with Vince. Now Hector spoiled me so Vince really had to step up his game, which he did. Vince was patient while I went over my baby with a fine tooth comb. I found a minor flaw which Vince addressed promptly and returned my truck in less than 5 minutes and flaw handled. I highly recommend Caliber Collision Center to any one in need of their services …
Thanks

Great service! They finished early! Super great looking! The staff was helpful, friendly and polite. They handled all the paperwork, explained the process and stayed in touch! They even finished two days early! Best auto repair ever, highly recommended.
And my car looks like new!!!

Be very careful when you bring your car over there. Please do not TRUST anyone
I was in trap with the staffs at this office and Mercury insurance.
I came to the office 3 times to estimate, drop off and pick up the car. They seem so kind, and always said «the Mercury approved and you do not have to pay…»
After couple week, I got the message that Mercury denied did not want to pay, I have to pay.
I am thinking bring it to the small claim, so they stop to take advantage to others
My conclusion, they are untrustable.

I was sent here by my insurance company after being in the middle of a three car accident. I did not want to take my car here but was told I needed to get an estimate by my insurance adjuster. I had at appointment at 8am (missing work) and waited unitl 8:15 for the person to come out to look at my car. She was a little rude because I was not getting my car repaired there. All she did was take pictures of my car, and reported that there was only rear end damage. If my first impression of them was a little nicer I could have changed my mind about leaving my car for repairs…

******Updated Review — 2*******
The manager Jim called and sort things out after seeing the bad review. Thanks!
******Updated Review*******
Peter Visoso was very helpful unfortunately he left the store. Before he was leaving he wanted to make sure my car was taking care of and negotiated with the insurance company and they agree to pay me $ 100 for the unavailable parts.
For some unknown reason, the manager Jim cut down the $ 100 in half and didn’t inform me. I was in a hurry picking up the car and didn’t look through the contract before I signed.
I then contacted Peter to see if he could help me in any way, he told me he’s no longer with the store and he asked Jim the reason to cut the check in half but Jim gave no answer.
******Original Review*******
Many thanks to Peter Visoso. He is professional, patient, understanding and super duper nice. He gave all the help I need with the car and with the insurance company. I have very limited time schedule and he tried his best to accommodate my needs. Just want to say thank you so much Peter, I deeply appreciate your help.

Every employee I came across was not only super nice (not fake either) but kind. Each time I was in there I was greeted almost immediately, with a «hello» or «we’ll be right with you.» There service is great.
Luckily my damage was minimal but it was turned around quickly.

I met with Peter and he did some damn good work on my car, as well as walked me through the process of how claims work and what steps I needed to take next.
This was my first accident so I had no clue what to expect, but Peter made sure to follow up on calls for both insurance companies as well as throwing me updates on the way.
I remember meeting him on a Saturday to pick up my car, even though caliber collision closes on weekends… we both sent out our final messages to the other insurance company and since we had no answer, he insisted I called my agent and then all state, I was calling all these numbers trying to make sure I get my deductible reimbursed, all this while his family was waiting outside…
Peter is the man to go to, I hope he doesn’t do this often, but he’ll work through a Saturday (come on, it’s Saturday) to get you all squared away.

Have worked with me to correct all issues Jim the manager has been very helpful

A few weeks back I was told by my insurance company that I could bring my truck here to be repaired after I was rear ended at a traffic light. Having never used Caliber before, I was originally just going to bring it in for an estimate. The new girl at the front counter was really sweet and super friendly, (she told me she was new), and I didn’t wait long before a person came out to do an initial estimate on the damage.
That person was Jenn! She came out, did a fast assessment, wrote up the estimate and had the cutie (sorry I cant remember your name) behind the counter start trying to find me a comparable rental. After trying about 4 rental places, we finally found Hertz had a new Camaro. Granted it wasnt a full size truck, but it was a Camaro, and I couldn’t pass that up, especially when the only other vehicle available was a Sonic. Huh?
Anyways, I decided to let Caliber do the repairs, got my rental and left. In the days to come, Jenn was absolutely terrific on keeping me updated on the status of my truck. I told her to take as long as she wanted to, I wasn’t minding the Camaro one bit, lol.
When my truck was finally ready, I went to drop off the rental, and Hertz began giving me problems about what how many days my insurance company was going to cover, and I was responsible for the days I had it past the return date. I got back to Caliber and once again Jenn came through shining. She fixed the rental issue immediately, and showed me my damn good looking truck, and the great work Caliber did.
From beginning to end, Caliber, Jenn (and her beautiful blue eyes) and the other staff showed great professionalism, quality, customer service and attitude. In an age where many companies worry more about the bottom line than how a customer feels, Caliber has proved to be an exception. I highly recommend them, and I will use them again for all my future collision repair needs. Thanks a million.

About 2 weeks ago some clueless driver dare to hit BabyBlue (while I was inside, which does wonders for your spine and back in general … grrrrrrrr but that’s another story)
After exchanging info (and probably insults in Korean and for sure in Spanish)
I started the process of claiming, talking etc etc
Heard about Caliber Collision through AAA. Why did I choose them? Because they are very convenient for me and with AAA stamp of approval that made me trust them. What I didnt check were the Unilocal stars, that would have scared me… but anyway I called made my appointment and went there to get BB in good shape again.
The offices are pretty nice and comfy.
They even have kids section, thank god no kids over there in both of my visits.
Then the receptionist proceed to explain the usual paperwork, terms and conditions blah blah I signed and initial a gazillion of papers.
After all of that George took me to review the damages in my car, he explained the process and by the time we were done the receptionist (sorry I forgot her name) had already called enterprise and they arrived shortly.
George called me with updates of my car and told me it was going to take about week and a half. I was cool with it (not like I can go dancing or running marathons these days right?)
To my surprise the car was ready in 1 week, they did a great job in a real friendly yet professional way. Kudos to such a wonderful team.
To be honest I hope I dont have to go back… but if the situation arise at least I know where to go.
Highly recommended!!!