Best Cheer Stone

If I could give negative stars I would I did purchase from this company after a horrific experience and found the price is what you would find anywhere on the street and the product was beat up, had to let my contractor pick up and he picked badly. Groannn, they hate to work with home owners and designers, you know the people that actually pick the stuff but I get it, the people that pay the bill is who they care about and devote the business to..

The worst customer service in the free world! have purchased and have tried to purchase.
go to the slab yard and ask for anything, you will not get a straight or right answer. I have no idea how they stay in open.

Awesome customer service!!! Everyone I spoke to was generous with their time and so very helpful. I would highly recommend this business. Note: they are wholesale, so you can look at product, but must order it through a retailer (I used Edgar at California Wholesale Tile). You then go to Best Cheer to hand select your piece of granite, marble, Quartz prefab or slab! The choices are endless! Love this place, especially Our salesperson ERICA!!!

I highly recommend Best Cheer Stone. Don’t let the store name fool you, they have everything from cabinets to bathroom fixtures as well. The show room was very helpful as well as there huge inventory. There many selections are well organized, making it easier to select colors and styles. Between my awesome contractor Phil and Carla in customer service I couldn’t of been happier.

Came here to pick up some slabs and I’m still here, 30 minutes later and NOT 1 employee has came to assist me. I am writing this as I wait! They just pass me by as if I don’t even exist! So 30 minutes and counting with out any help what so ever! They just look at me, that’s all they’re doing!!! I told my self if they don’t come by the time I’m done wringing this that I’d post this review. Other places I go to I’m usually out and tied up with my cargo, but here just wait wait wait! I took my time to write this to buy them some time but it looks like this is getting posted, 40 minutes and counting!!! Bad customer service, too bad you can’t put 0 stars! HELP what If post it and they read it and make me wait longer? 45 minutes and counting!!! They close at 5pm it’s 4:10pm geesh! That’s it I’m posting it!

The showroom was absolutely beautiful! Alma was a great help. We appreciated when she wiped off the dirt from granite pieces we were interested in to better see the true color. All the choices can be very overwhelming. Alma provided us her impartial opinion and fresh perspective. We went the first time on a Saturday and they were very busy. It was much better when we returned on a Monday.

Alma was great, as was the rest of the staff. There were great selections, and the showroom is great for ideas. Alma was very nice and helpful. I would definitely go back to BCS. The only reason I gave it 4 and not 5, is because of two things. First, although we went with our contractor to pick out the granite (he gets a batter rate because he has an account), we weren’t allowed to pay for the granite. Not too big of a deal, but a little inconvenient. Second, there were only two island prefab slabs, and both had veins in them. I would have preferred the slabs without veins, but I liked the granite so much it was not enough of a deal breaker. There was no discount because it’s not a defect, but with no other slabs to choose from, I think they should have offered it. Overall, happy with the experience.

sorry, Mrs Shu — my rating still stands. A little communication with your homeowner customers as to how your process works is a great idea. If you read the other negative comments, they are all in line with what I’ve said. I realize the Gregorio does not work for BCS, and that is why you do not recommend fabricators/​installers, so I apologize if my negative experience with him was included in my critique of BCS. It is decidedly a separate matter. However, like many others said in their reviews, your selection is great, but your service to the average customer is not stellar. I did not expect to be «held by the hand» in the process of shopping/​buying at your warehouse, but a little communication about your process would have made things much easier.

They realy should not get any stars. I took my mom to Best cheers. Friday 8^th of April. No Hi. No welcome to our store. No can I help you. Just lady’s standing at desk talking.. I said to my mom funny no body offer help. I saw a man walk by. He told me he was busy. But some one would be with us. We was there all most 2 hour waiting for help. Got none at all. But the lady’s at the front desk was having a good time. When we left the store. I told the lady’s at the front door would been nice to get some help around here.. One just look at me they other 2 keep taking. I said to my mom this place is not for us. My mom said this place is rude
She in pain she very sick. She don’t need to be treated that way .
Our contactor us these people. They ask us to go look
I realy hope they don’t us my mom money there this time to remodele her home .
The way we was treated they don’t need a dime of her money. Sad to treat people unwelcome at your store
There was no Best Cheer there.

Love this place. Another beautiful kitchen and bathrooms. This time I am using more grays and whites and I just love this granite!!!

I drove drown from lake elsinore on a hunt for a piece of granite that no one else has been able to find. After about an hour of searching with a gal who isn’t even a sales person, a nice guy named Hector, a sales guy, came over and offered help. We searched and searched, when I thought all hope was lost and this piece of granite would never be found, bam, Hector saves the day and finds an EXACT match. Now I am the queen of the office for finding the piece of granite no one else could and Hector is the king of granite for never giving up. I am very impressed by all the entire staff. I would reccoment Best Cheer to anyone and I’d send them Hector’s way.

This is a great place to shop for granite and marble. They have a huge selection and the best pricing around. It can be a bit overwhelming so I suggest going with your contractor or stone fabricator. They also have a great selection of pre-​fab counters if you don’t need an entire slab, this is a great way to save money. Ask for Maria.

Don’t come here expecting stellar service. The entire process takes a while, especially on Saturdays when they seem to only have a couple people working and all are busy the whole time. It took us a few hours to look through the granite and decide what to pick, but they do have a very good selection of granite here.

We love Best Cheer stone! Their customer service is amazing! Michelle is our absolute favorite customer service rep, we have her running around the yard taking pictures of the stone that is in stock. We LOVE all their different choices! We have had quartz put in our bathroom and we have recommended them to many of our clients. They both chose Ice blue brazil granite for their kitchens. This place is huge and there is so much to choose from. They only sell to contractors so if you are interested in their product, they will refer you to some great granite installers. It’s a good idea to make an appointment and make sure that you ask for Michelle! She will take GREAT care of you! You will absolutely LOVE this place!

Selection is huge but service is bad.
I would recommend go to this place on weekdays. They are busy and short staffed on weekends and average wait time for the sales rep to get a forklift to help you view and select the slabs is 30 minutes. They could definitely get more forklift staff for weekends to allow customers time to look through the slabs and not feel rushed.

Four stars for quality, selection, location, and price. Only con I can think of was the fact the service isn’t the best (what do you expect though?), they have inconvenient hours for the working man, and the lighting isn’t the best in the warehouse. It would be 5 stars if it was something like the warehouse pricing and feel with better service. People have asked me though where we got our granite and I do highly recommend Best Cheer. Note, however, they only sell to contractors and wont even give you a quote on the floor so call Ted Bultsma 7 145 882 887 (my guy)

We originally came here based on a recommendation. We visited other granite showrooms and warehouses, but the costs were too high.
The first visit was a little overwhelming. We saw several granite slabs we liked. There were no sales people, so we had plenty of time to look around without pressure.
Although they are a 2-​hour drive away, we came back a couple of weeks later to finalize our selection. We really liked the «white river» granite, but we had some questions about the finishes and wanted to take home a sample. We could not get anyone to help us. There was a huge pile of samples on the floor near the clearance section. There were shelves with labels, but the samples were on the floor mixed together and not on the shelves. We finally found someone who was loading to give us an accurate sample. Their customer service is definitely lacking.
We left frustrated, but our contractor ended up answering all of our questions. I recommend purchasing from the prefabricated section, since the granite is the same as found in the slab section, but at a reduced price and ready for installation.
Our contractor worked well with them, their prices are terrific and we love our new granite countertops. Well worth the drive.

After two trips and countless hours making decisions deciding which granite we liked, we made our selection, bought and paid for it, and watched as they marked our granite. Upon our return to pick it up the day before it was to be installed, it turns out they sold one of our prepaid slabs to another customer.
Their solution: go pick out entirely new granite, because none of the other slabs matched our other two. It didn’t matter to them that we ordered a custom colored cast iron sink to match the granite. The supervisor refused to even speak to us and left the poor salesgirl to handle everything.
In the end, we had to purchase a MUCH larger slab at an additional cost and pay to have it cut down to size. Their reply: Too bad, you will have to pay the hundreds of dollars difference.
Horrible business practice and not only would I not do business with them in the future or refer anyone else there, I am contemplating a small claims court suit for our additional out of pocket costs.

My visit here was alongside the contractor who was doing out kitchen so we did have a bit of a guided tour. However, everything aside from that did go great. The selection is amazing. Every imaginable color and pattern that you could possible want is here. The quality also seemed to be up to snuff, there were of course higher end piece as well as lower end. Most all the colors are grouped and easy to find… so as soon as you narrow it down a bit you do not have to keep walking around.
It is a pretty long drive from San Diego, but for my family and I, it was worth it.

I only know this place because it is the yard used by my contractor. He warned me about the customer service so I was not surprised when I walked around the warehouse with out seeing a single person for 30 minutes. I found myself back in the office area and approached a lady in a cubicle. Initially, she was hesitant to help. Afterwards, she was quite amicable.
What helped the most was that I did my own diligence and had three colors/​styles I was already interested in. It made my experience AOK. Don’t come here expecting much help.
Selection is five stars. They are well organized which makes walking the warehouse easy. I also came here on a holiday when they were just opened and i was the only customer. I ended up with super good pieces.
The guys who installed the granite were also amicable and polite.
Great Selection just know what you want before hand and bring Color samples with you.