Berrett Pest Control

HEADS UP… BARRETT HAS CHANGED NAME TO «SCOUT»…but don’t be fooled, they might have new name and new, shiny vans but they are still the same horrible company! I cannot believe the degree of unprofessionalism of the company. No consistency at all. I would have to call every month to find out where my guy was and they would try to blame me for the no-show…DO NOT USE SCOUT/​BARRETT! The bugs are easier to deal with than these jokers!!!

They came and sprayed for ants on Friday and I had ants on Sunday. After one week it’s like they were never here.

Canceled the service. Then a couple months later I get a bill. I call them and they said they cleared it up. Couple months later they sent me to collections. Took me months and hours and hours of phone calls to fix their mistakes.

Would NOT recommend at all. Make appointments they don’t keep. Dont show up monthly. Major employee turnaround. Have had numerous exterminators.
EXCUSES EXCUSES EXCUSES

All these reviews are correct! Got a bill for 178.00 past due. I did owe 89.00 for one service but haven’t seen him forever. NEVER did a web sweep and always had Black Widows in patio. Company is a scam! Just because your computer says he was there doesn’t guarantee he was!

If I could give no stars I would! My appointment today was between 8 –10 am… NO SHOW! Their excuse was a scheduling mix up! That’s inexcusable ! Seems the Groupon customers get the shaft. Not happy at all!!! Btw… groupon was awesome when I complained. full refund!

I purchased the groupon. They never showed up. Blamed a computer glitch. David would provide zero follow up. They offered to come out the next day however i think they expect me to take days off work to wait for them. I finally spoke with Nicole who was fairly hostile and seemingly unconcerned by the horrible customer service. They now call themselves scout pest control. I had the groupon refunded.

I wanted preventative maintenance and now I have more bugs than before. I bought a groupon. Waste of money. I wish I would’ve went with a different company or just used my own bug spray.

This company has the most frustrating customer service and is so poorly managed. We have had them coming to our house for years, and when we signed up a new property to be serviced I waited for two hours for the guy to come to do a consultation and then I get a call from the company saying that they need to reschedule. I’m sorry that is just ridiculous. After rescheduling, I get a call saying that the day we rescheduled for isn’t going to work either.
I then canceled the service altogether, and was billed 3 MONTHS IN A ROW for service I never had done. When I called about this, they said it wasn’t their fault and that their computer was doing the billing. Trust me, this is a nightmare you do not want to get into. Definitely go with a different company when it comes to choosing someone for pest control.

They have now changed their name
Nice folks, but the service did not reduce the Crickets or spiders. will be canceling

I too did the groupon $ 39 one time service… Scheduled an appt last week and they were a no show, they came today and gave a 11 – 1 window didn’t show up till 130. Bad impression. Rep was quick and did a mediocre job on cleaning spider webs leaving obvious ones in place. Rep was not very informative and like a typical salesman kept pushing a yearly plan which I made clear I was not interested in. Rep finished spraying outside and never told me he was leaving just got in his truck and left. Overall not satisfied with customer service will see how effective product is. Even at $ 39 groupon I suggest going with another company who is reliable and more reputable.

The service person was friendly, informative and knowledgeable BUT I bought a Groupon offer for this service and the product caused a greater problem than the one I was experiencing. I wanted fleas eradicated and what happened instead is the fleas got frantic and came out in droves, biting every chance, jumping on me at several places of the house.
If you aren’t willing to use an effective product during a promotion, how will you ever expect me to want to do business with you. The Groupon was $ 39 and said it was a $ 160 value… NOT!

My opinion of this company only got worse as my year long contract continued. I would email and call to state that the amount of time the technician was at my house was not adequate to treat my home. Not once did he sweep under the eves as I was told would be done. I finally canceled my service once it expired. I was told that the reason I was seeing bugs was NOT because my home was poorly treated, but because I only had service every other month and because of the bugs hatching/​egg cycles and whatever other excuse I was given. If they can’t maintain bug control by treating every other month, then why do they offer that option? They were more than happy to take my money. At least I was able to get rid of one pest…

Don’t trust the guy ringing your door bell!
A representative came knocking on our door, stating there were spider issues around our neighborhood. Having two kids under age of 4, I agreed to get the initial service of spraying the front and the back yards. I don’t remember signing an annual contract of bi-​monthly services… they charged something like $ 60 to come every other month which I didn’t think it was reasonable. When we called to cancel, we were told we’ve signed an annual contract, and was charged $ 75 to cancel it.
Anyway, it’s my fault for not reading the fine lines, and blindly believing some salesman’s scare tactics. However, this business is not honest and I would not ever recommend them to anyone else!!!

As with so many other reviewers a guy come to my door. I usually do not buy products from people knocking on my door but he was very savy and I did have a spider issue around the house. So I bought their service.
On their first visit they were there for about 5 minutes and didn’t even ring the door bell. They’re supposed to spray inside the house too but they didn’t. We called them and had them come out again, which they did. The guy was really apologetic and he promised to ring the door bell next time.
Next month the same issue. I saw the guy coming to the backyard to spray and I took a few minutes to wrap up my work before I get to talk to him. In less than 10 minutes I went out to see him but he was gone — again. Less than 10 min service and no indoor service again. So we had him come out again.
By the 3^rd month we didn’t see any changes in our spider issue and the guy told us that it takes up to 6 months for the effect to take place. Aparently they spray a less lethal product so the spiders would take it to their nest and spread it to others. What a bunch of crap.
After that we called them and canceled our service. They agreed to it with no issues. I went to Homedepot and bought a spider poison product for $ 8. Within a week the spider issue was gone.
But there’s more. Last week we got mail from Berrett Pest Control charging us $ 75 for cancellation fees, which they never mentioned before. They also said that they tried to contact us per phone and emails several times before which is not true. We are trying to resolve this issue but all their phone numbers are disconnected. I also went to their website and wanted to take advantage of their online chat support but it was switched off on a Monday morning.
Do not trust that company. Call their numbers to confirm that they’re all disconnected.

I had the same experience as quite a few of these Unilocalers. Guy came to my door. Started talking a mile a minute about brown widow spiders and how «people» have been trying to get him to this neighborhood for a while. He started listing neighbors, telling me who is getting their super discounted $ 69 pest demolition. Peer pressure much? And he pulled out his iPhone to show me a photo of a gross brown widow spider. Scare tactic hmmm?
You know, if I had a pest problem, I would have considered checking out this company. But I don’t. And if I ever do in the future, they’ve ruined any chance of me wanting to hire them because of the way they’ve trained their staff to solicit door to door.

Customer service representative James came to my door and tried smooth talking me into purchasing his services. Not a fan of door to door salesmen. Don’t bother me at home. He attempted to show me eggs sacs left by spiders, and could barely find any. Sorry dude, i’m a fan of spiders cause they eat other bugs. GO AWAY.
There was definitely some sort of vibe or wording that implied he was working with the city. It was totally scammy and just made me uncomfortable. And if you make me uncomfortable, there’s no way i’m going to open my pocketbook for you. In fact, the first thing I’m going do to before using a pest control service is check their Unilocal or rating and yours is lousy.
It looks like they are also creating fake profiles in order to up their Unilocal rating. Check out the ‘filtered’ reviews. All of them are five stars and none of them have a photo associated with the account. FRAUDS.

A salesman came to my door and started to look around saying he was part of the city. Was trying to look for brown widow and other pest. The guy wanted us to sign an annual pest control agreement and wanted a credit card right at the moment. Do not trust these guys.
If I needed pest control, I’d call for someone to come out. Don’t show up at my door trying to sell your business.

Have been using their services for several years. Reasonable rates and haven’t had any ant problems since then.
The staff has always been professional and courteous. Always call the day before coming to let me know they will be coming. Have always been willing to reschedule whenever I have had an issue. Referred several friends to them who are now satisfied customers as well.

Unilocal removed my previous review, probably at Berrett’s request, because they said it «lacked firsthand experience.» Believe me, I have firsthand experience with Berrett Pest Control! They scammed a good percentage of the folks in my neighborhood and have become a daily fixture around here.
Their salesman came to my door talking like they were acting in some official capacity to suppress a brown widow «epidemic» at the behest of the county or city. But in fact, he was going door-​to-​door to solicit a service, using scare tactics and lies to trick us into signing a 12-​month service agreement under pressure.
He told me that the brown widow was extremely dangerous — that it would kill our pets, send our kids to the ER, and that a bite would cause a red streak to run up our arm. The truth is, according to University of California, Agriculture and Natural Resources: «Only large female black widows can injure people.» On Berrett’s own site it says «in California the only spider capable of harm is the female black widow.»
Fortunately, I was able to cancel my contract, and I encouraged my neighbors to do the same. I’m not a big fan of being lied to.