Bank of America

While I see all these 1 star reviews it’s time I give a 5 star review. If I ever owe money on a Bank of America credit card the ATM Tellers are useful I believe since 2014 they been there and it’s just as useful as the a teller face to face. The biggest Bank of America I have seen and the have 2 drive thru ATMs, 1 ATM outside in the front, 1 ATM with a automated ATMs in the side entrance and I believe 3 automated ATMs next to the tellers and line and then you have your tellers which bout ²⁄₃ and when there is a line a employee will come start asking customers what their banking needs are so the line could die down. Never had a problem at this branch plus there are some cuties in this branch.

Possibly the slowest bank… The customers are slow, the people who work there are slow, it’s like entering the twilight zone. I’ve been to this location numerous of times and each time was worst than the last. I’m closing out my safe deposit box here for that reason.

Today I used this branch for the first time. Walked into the branch 9:05, there was a line of about 5 customers waiting, and no teller in sight. So the bank has opened for 5 minutes and they have not served a single customer. After a few minutes a teller came out and for the next 17 minutes I was still in line and there was still one teller! Asked a supervisor named Marisol Galvan, and she explained they had difficult opening the vault this morning. But no explanation why there was only one teller (drinking coffee at the back is my guess). So this branch is not in the best of the neighborhoods, and for Bank of America to provide a sub-​par banking service is ridiculous and cynical, to say the least. I’ll definitely try to stay away if I can.

If there was a way for me to not give the any stars, I would do just that! This location is absolutely horrible. I went inside to get quarters and I literally had to wait in line for 20 minutes because they only had 1 person handling the line. Once I finally got to the person, I asked for $ 7 in quarters and she told me that they only give out rolls which is crap. I’ve gone to this location before and have asked for much less than what I did today and got it. The teller decided to pay more attention to the business line instead of the line of people who has just a personal account. Everyone was just sitting around and just watching the line grow. This was my first visit of today.
My second visit the same day was worse. I decided to use the ATM drive thru to deposit a check plus some cash and one of the ATM machines was out of service and the other machine someone glued the card slot shut. I found out about this from another customer that was walking into the building instead of someone that works there. As I began to go inside again, tell me why all the ATM machines weren’t able to read any bank cards so they were down. Other customers were also pulling in to use the ATM machines and at that point another line began to grow full of cars. Not one employee was out there to explain the situation, there were no out of service signs posted anywhere yet behind the counter inside, they had more than enough employees needed to inform customers of the situation with all of the machines. The line inside was once again long reaching the entrance, due to the fact that only one teller was actually working. Only one teller to help all the people waiting in line. Are you serious!!!
I will not be going to this bank location anymore, regardless of if I live around the corner from it or not. i actually like bank of america but the employees that were working on this particular day need to take customer services and greeting courses. Just my thoughts thank you for your time

Absolutely horrible bank teller to customer ratio, bank greeter to bank teller ratio, and human intelligence to rock intelligence customer ratio. 2 bankers greet 9 customers all waiting on one teller. 2 of the 9 customers don’t seem to understand that you can’t withdrawal money that you don’t have. Another 3 are basically retarded but the tellers aren’t trained to handle special needs people. Expect to lose 2 hours of your life stepping into this branch.

This place sucks beyond sucks. Half an hour I. Line and then one of the three tellers closes so they start taking business members before everyone else. Stupid place. I would not bank here. I am trying to deposit money for a friend. B of a is the worst!!!

I’ve been in line for 15 minutes. It’s 9:34am and I’m still third in line. Instead of having a greeter, open up another window! If it’s this busy in the mornings, have more workers during this shift. If you’re computer’s a little slow (I just heard a teller say that) then turn it on earlier! Before you see a customer waiting in line.

Drive through was full of people who were doing anything but banking!!!
It took forever, it was very irritating.
They have a tandem drive thru but somebody parked in the front spot??? Really???

This location is ok. Only reason I go is that it’s close to work. There’s always a line! Not sure what they all do in there.

I come here often to deposit checks for work purposes. You park in the structure and walk across so it’s kinda inconvenient. The staff is always super nice and apologetic for long wait times. The building itself is kind of old and outdated, but it does the job for banking needs. Lines can get pretty long and service kind of slow though.

I have been here a few times when I definetly need to get business done with a teller. The parking situation is what I dont like. I have to park on the little street as Im not about to pay for parking inside and there is always a line for the drive thru ATM. ALWAYS! I rather not waste my time and gas waiting! The tellers are friendly and quick.

My story starts with a full bladder… After being directed to this branch from the bathroomless Brookhurst and Ball location I thought «Hey, this enormous building must have a bathroom, I’ll wait and go there».
Walking in the door with Letters of Testamentary signed by the Superior Court of California in hand I figured it would be no issue getting my dad’s account closed out so I can create an estate account… The first location said I needed a notary and theirs was on vacation so they sent me to this location. Come to find out a notary has zero involvement what so ever when it comes to closing an account and releasing the funds to a executor…
Ok… so I have to take a leak really bad at this point but hey, this should be easy and quick. I put my name in and wait… and wait… and wait… and wait… I’m in pain and ask where the bathroom is, I get the reply «Oh, we don’t have public bathrooms. There’s one in the basement but it costs a quarter». What? A quarter? Ok, I don’t have a quarter do you have a token since it’s illegal to charge me to use the bathroom??? «Nope, sorry, it’s the buildings bathroom, it costs a quarter». Can you give me a quarter? I really have to go! «Nope».
Ok… so I can hold it, this shouldn’t take long. It’s finally my turn to see the one and only person working. I gave her my court order, I give her my Id, give her my dad’s account info, show her the original copy of a death certificate stamped and signed by the Orange County Health Department… she looks at them, looks at them… walks away… gets on the phone for ages and finally walks back. «Um sir… I’m being told I can’t issue these funds to you since the birthday doesn’t match, it’s one day off». Um… ok… I have a death certificate here with matching name, address, and social security number and a court order saying I’m the executor of the estate, by law you have to close the account and issue a check to the estate. «Um… well, let me call legal». Eternity goes by, she comes back «Well, the computer says his birth date is this» 0_​O Lady! These are death certificates! This is his birth date! Right here!!! You’re saying your computer is correct and these official documents are wrong??? I’m not leaving this building until you issue me a check, here’s my court orders!!!
3.5 hours… 3.5 hours is how long I held my bladder and how long it took before somebody finally said «ooooh, he’s an executor! All you need is this letter of testamentary! Issue him a check!» Thank you Jesus! My God! About time!
Check issued, the cashier starts hard selling me into opening the estate account at B of A… I literally say «I’ve been in agony for 3.5 hours about to piss my pants… you wouldn’t lend me a quarter in the goodness of your heart to let me use your illegal pay toilet. I’ll never EVER be a B of A member.»
I go to my credit union, use their free bathroom, open an estate account and am out the door in an hour.

We have had nothing but aggravation in dealing with B of A. We are former Countrywide customers. When B of A took over, we have had problems in the handling of the accounts – the waits for service are long, there is difficulty in accessing the accounts, esp. when transferring one account to another bank. I will do whatever I can to clear our the one account left with B of A and transfer the money elsewhere.