Autozone

i was given an old radiator and when went to complain i was accused of stealing the part!!!
the guy was extremely rude and had no idea about cars! the part looked very old and still he said i did that in one day (less than 2 hours). never going back to auto zone. pep boys are more loyal to their customers

It was so convenient that they are open ²⁴⁄₇ but they could do so much better with their customer service. One guy on the floor didn’t even know what lock tite is? He had that rude look and just passed it along with another guy. Well ok atleast the other dude made it up. But as I was at the register buying so much stuff and spending my good hard earned money, this tomboy Melissa Aquino acts rude! No manners and customer service effort. Makes your visit feels like crap. Excuse me but please ask your self if you really are in the right field. Maybe she or he should just stay in the back stocking their inventory rather than being at the front with the customer. What a bad vibe it gave me. It’s 6am, and just gave my day a negative vibe.

Freaking rude asssss cutomser service the girl was so rude on the phone I can’t even deal right now !!! Asking her question is like she doesn’t want to answer !!!

They never have Royal Purple 10 – 40 and the line is always long, but they’re open 24 hours! Can’t say much more than that. I think the other stores are better stocked, even though this store is one of the hubs that supply all the other local stores.

This was my first time coming to this AutoZone and I had a great experience! First it was open 24 hours which was helpful since I was on a time constraint. I bought a taillight for my VW and the sales lady was super helpful! The price for the bulb was super affordable. (Much cheaper than what I was quoted at my car dealer.) I didn’t know how to install the light and she offered to help me. Then another customer (who worked there also I think) put the light bulb in my car. I appreciate their help so much! Definitely coming back if I need light bulbs again! #happycustomer

This is a great place to find your parts they open 24hrs and also they go the extra mile to help you Mario Martinez not only help me to find the right tool to replace my head light, he lend me some tools and change it for me. Great costumer service

Called ahead to my local autozone and they didnt have the part i needed but said this auto zone had it instock so after my 45 minute drive i arrive to be told they didnt have it instock and it was too late to get it the same day, now my car sits the rest of today until i can find a ride tomorrow when i can go to O Reilly can get it for me, im done with autozone, they strive to disappoint.

I came to this AutoZone after a bad experience at another location (not AutoZone’s fault) it was just a bad location to be in.
It’s easy to see where everything is in here and there are plenty of people around to ask if I needed help.
Luis was extremely helpful by helping me find brake lights. He also helped me change my old lights.
I will come to this location again for my auto needs!

Shouldn’t even get one star. Called to check for product availability and got put on hold for 20 mins. Called again and got hung up on. Thanks

Came in because my beetle had low coolant level. I didn’t even know what cool to use. They kindly showed me the one I needed it and how to use. Thank you!

I have been using this store for more than a year. Normally it is a quick in and gone activity. On Saturday last is was a nightmare! People were lined up to the front door. We waited for almost 45 minutes just to get to the register. They had the parts but would not take the money. He said he had to go to a different register. I said I would give him cash and some extra so we could leave. A snotty little girl at one of the registers said that I could not do that and I had to wait for a receipt. She was holding the keys to the drawer and did not want to give them to the clerk that was helping me. He was trying to finish a sale and she was just not helpful. The register that usually is the one taking money was full of parts being returned. We were told when we got there it was for people checking out only NOT RETURNS; that is why we stood in line for 45 minutes!!! I finally had waited enough and just left without the parts. We went to Pep Boys and were treated right the first time.
When I called on Monday I was told there was a computer issue. WOW look at the comments before mine… sounds like much more of a management issue. If it was a random computer issue it would be random, not all the time. Will I return? It depends on what the manger says when it calls me; if he calls me… stay tuned.

Incredibly slow service every time i come here workers act like they don’t care lines are backed up and people have been waiting for half an hour.

It doesnt take 2 people to check a battery.

Came here after having battery issues on my cousins 2005 Nissan Altima. Purchased new battery $ 120 and asked if they could help with putting battery in. We chicks, sorry we don’t have the right tools on hand lol. He said he would help but they are short staffed and have a a lot of customers. They have two guys working here, quite a a few customers in line waiting to purchase items. My cousin and I (chicks) we like the DIY and have no problems with getting dirty. Tonight however, we met such a nice gentleman with the right tools who helped save the night. As for auto-​zone please hire some more staff ASAP, train your peeps and PLEASE PLEASE work on customer service its hooooorible!!! Why are u restocking when there is a lot of people wth!!!

+ Open 24 hours
+ Some of the parts have some good warranty deals
+ Carries most of the parts that other Autozones/​Auto shops don’t
+/​-​Some associates aren’t up to par with computer use
I ordered an axle, axle nut and car battery online, no issues. Autozone promptly sent me an email telling me my parts were ready to be picked up and that was that. They even gave me a courtesy call to tell me that I didn’t need the extra axle nut I ordered because the new axle will come with it. I thought that was pretty nice of them to do so.
When I arrived at the location to pick my parts up, one of the associates there we a bit slow on the computer stuff. It’s not about clicking on the right places and such, he was taking a bit of time to click «Yes» telling the computer that I’ve picked my part up.
Overall, good experience, I’d order from Autozone again.

WOW! No professionalism, they are not organized at all. They had people waiting in same line to pay as people waiting on parts. Waited 35 min to pay for an air freshener and some light bulbs. It was close to my house so I stopped by.

Convenient for a store that is open 24 hours
Down side is customer service .
I came here for a tirefix and a distributor gasket
I ask the clerk if they can price match oreilly so i can buy what i need in one store
Clearly the difference of oreilly is cheaper by two dollars and i was denied by the clerk for price matching .
They dont stand by there words of price matching and i didnt drive 5 miles to bs with somebody for two bucks
This tells you customer service or company policies dont exist when the gm is not around
I will be contacting there district manager regarding this and there very awefull customer service
I suggest if you dont need it yet wait till your local store to open the next morning bec people in this store is a waste of your gas and time

Will be buying my batteries and other car essentials elsewhere. Bought a car battery and they installed it and loosened my bolts so my car couldn’t get the electricity it needed to run. One of the girls working said the other location where I got the battery were dumb and should’ve told me about the battery post shims and that it’ll cost me $ 1 to replace and tighten, went inside came back and said they’re actually $ 2 after tax. Okay it’s just $ 2 but it’s the principle of the matter, Autozone as a company messed up and yet I’m still paying for their screw ups. Just trying to up sale and earn a quick buck!
I have a warranty for the battery they wouldn’t even look up my account that I have with them. What a bunch of screw ups!
Go to Tops across the street, better customer service and they actually help you!

If there were black negative stars I’d rate a negative 10. HORRIBLE customer service, everyone was too busy to help. They were constantly looking over their shoulder and pointing at everything. Pointing at this and that like just pick something and I don’t care. I wish so dissatisfied with my customer service I walked right back in and returned everything. Go to tops cross the street they are nice and actually spend time with you.

I hate the long lines here.
Long lines for no reason… Stop talking to people if they have everything they need and is paid for…
Good thing I look up part numbers before I come in so things go smoothly.
Nothing I hate more is when they ask me about what car it goes on and stuff.
If you don’t know what the part does, don’t talk down on me like you know what you’re talking about cause I’ll just have to correct you again… Just get me the part number I asked for and I’ll be on my way.
Good thing they are ²⁴⁄₇!