AT & T Store

Lilly and Henry took the time to explain the «Next» program, showing me the savings compared to my old 2 yr contract, saved money, felt good about my purchase and will definitely be back.

Low social skills and totally useless. I left with the problem unresolved having wasted my time.

These guys went way above my expectations! I simply went in to inquire about switching from Verizon to AT&T. Just under an hour later I was out of my Verizon contract and joined my girlfriend line saving almost 140 $ a month! It was that easy and fast. Edgar was the gentleman that helped me out. He talked me though everything and made everything so fast and simple. We all know cell companies can be a royal pain in the a$$, but AT&T got it right with this store and Edgar!

I’m not going to waste anytime here and just break it down:
Reason for Visit: My AT&T Next Program was ending so I was qualified to trade in my old iPhone 5s to a new phone but I had a slight crack starting from the left side to the right side, so I had a few questions in regards to either 1) paying the fee left on the contract (since they don’t except broken screens) 2) whether to fix the screen to qualify for the trade-​in 3) the time left on the contract
PROS:
–The honesty/​advice from the saleswoman: She stated it is NOT worth it to pay the fee to fix the screen just so I can trade it in for a new phone
–The system was down so she said she would call me to answer my questions
CONS:
–Although she got my number down, I never got a call back. I actually had to be the one to call her to get an answer to my question
–She was too persistent and pushy to finalize the term or sale of my contract (and I was told that they work for commission which made sense)
Overall, just be aware of this particular location. I had a billion questions when I first started the AT&T Next Program & the associate at another location was patient & extremely helpful & I didn’t get that same feeling here. Just didn’t leave this place happy.
(Oh yeah, they don’t do the option to pay $ 200 for the phone and pay the regular $ 35 service fee, they ONLY have the AT&T Next Program now)

Israel was great help!!! I recommend him to everyone!!! Great customer service great people skills

Had the best customer service with David. My son was so excited to get his new iPhone 6. We barely made it before closing. Had the best customer service won’t go to any other AT&T store ever again. Thank you so much David

Jamie and Israel went above and beyond! Thanks guys, btw… things have been normal on my end;)

My sister went here to return a tablet that my dad bought as a bundle with his phone. The reason we want to return is because when my dad initially got his phone, he was told that this tablet is completely free, but what they didn’t mention is the $ 100 charged for the tablet on my dad’s next bill. The original price of the tablet is $ 200 but since they only charged $ 100, it’s at a discounted price but not technically free. My sister went to this ATT by herself since I was at work, and I called to follow up w her during lunch break for update on the return, but she was upset. So her story goes…/// It was around 11am when she arrived at ATT, but the employee there told her that the type of return she needs will require Israel (the manager) to bypass the system… and he’s not coming in until 12:30. My sister left and came back at 12:30 only to find out that Israel was running late, so the employee called him and apparently Israel is out of the country and they were not aware. So they tried their «best» (along with ‘the annoyed face’) to help my sister and asked her about all these information that they needed. Everything was fine until they found out that this tablet was bought in a bundle with my dad’s phone. The employee once again said that because of this, they are not able to do anything until Israel comes in… which will now be at 4:30. My sister wanted to talk to Israel on the phone but this guy had the balls to refuse! She had a bunch of errands to do and had no time to wait for 4 hours doing nothing /​/​/​I passed the info to my bf and he did a 3-​way call with my sis and 611 to resolve this. A woman named Dawn picked up and according to my sister and bf, Dawn was really accommodating and even apologized abt the situation. Dawn said that the manager at the ATT location where the tablet was bought is the one who would be able to take care of this. So we are back to Israel! They then decided to merge in Israel on the call. It took 2 calls before he picked up… and when they were all connected, the conversation went back and forth for about an hour about how to resolve this return… Finally Israel said that the return should be no problem /​/​/​When I came home, I decided to drive my sister to ATT to make sure everything is fine. Israel was there and he went ahead to process the return.
Me: How was your trip?
Israel: What trip? ***LMAO Are you kidding me? You apparently were just out of the country and you don’t know what trip I’m talking about? Anyway…
Me: Your employee told my sister earlier that you were on a trip out of the country.
Israel: Oh right, that trip. It was ok, I was stuck in traffic
Me: Oh yeah I was just starting to think it was shady
Israel: Why is it shady?
Me: Well because one moment you were supposed to come in at 12:30, then you were out of the country, then you’re coming back at 4:30
Israel: Well that’s not shady, I was just stuck in traffic
Me: I just think that you should inform your employees what time you’re coming in so that it’s not confusing for your customer to go back and forth with the driving ***at this point, I was expecting that he will say something like «I know, I’m so sorry you had to wait. I understand…» Instead, he said…
Israel: So you’re saying that I should tell my employees everything that I’m doing? Because I really don’t have to. I’m the boss and I can come in whenever I want. I don’t even come here that often ***Wow! No actually, just inform them about your hours NOT ur agenda for the day.
Me: No I’m just saying that I think they need to know so that we don’t have to wait only to find out that you’re not even here
Israel: Basically you’re implying that I need to hold my employees hand and tell them every single detail of where I am. I don’t see the problem because I told them that I was going to be late.
Me: Yeah you told them you were going to be late AFTER my sister came in here twice only to be told you’re not here yet. So my point is you need to let your employees know BEFORE so that things like this don’t happen.
Me: How long have you been a manager here?
Israel: About 4 years
Me: Oh that’s awesome!
Israel: Not really (with a very sarcastic tone AND face)
Me: Oh so you hate your job?
Israel: No I don’t hate it
Me: So why did you say «not really»?
Israel: I just think that after 4 years, I should be in a higher position
Me: Why are you still here then?
Israel: Well the opportunities presented to me are not really convenient and it’s not something I like
LOL is this guy for reals? Maybe the reason why he’s not being promoted is because he’s just not qualified… which is not surprising. I think the whole thing would’ve been over if only he showed that he felt bad and it wouldn’t happen again… or at least act like it! I really did hurt his ego tho, poor thing lol.

My roommate & I came into the store today with some billing issues & after about an hour on the phone back in fourth with corporate Israel was able to help us get our account all figured out. He was so helpful & patient. He & Alex always go above & beyond to make sure that all of our needs are met even if that means standing there for 3 hours. Great customer advocates & fun personnel to work with through our issues with uverse! I would definitely recommend this retailer for any and all things related to AT&T! Thank you!!! :)

Two stars only because I do realize that there was time spent in processing the transaction and despite everything else, I appreciate that three sales reps stayed to help me out.
Came in for a phone upgrade, got a tablet bundled into my purchase that I didn’t agree to but after telling sales rep no a few times and being ignored, decided to just take it and return it within the 14 days allowed. Walked away thankful with my phone, but with the feeling I had been swindled and bullied into the tablet. Despite being toted as a ‘Free Tablet’, it is actually a $ 240 tablet when you break down the fact that it’s a $ 10/​month plan on a Two Year contract, plus the $ 40 activation fee. It was a tablet I didn’t need or want, and decided to go to my local AT&T to return it two days after the forced purchase. I explained everything and the sales reps apologized for my subpar experience at the other store. Unfortunately, she told me I would be unable to return the tablet to the store because I had purchased it at an Authorized Retailer and NOT a real store. Long story short, after visits to sister stores owned by Prime Communications, I was forced to return to this branch and return the tablet. Despite me telling the new sales rep that I wasn’t interested in the tablet in the first place, he was insistant that I keep it and it wasn’t a big deal. Then he told me that since the phone and tablet were bundled when I bought the phone, I would have to pay a $ 70 restocking fee for both the tablet and the phone, even though I was keeping the phone. I paid it and walked out tablet free.
UNHAPPY CUSTOMERS PLEASE NOTE! You can call AT&T and they will refund you all the unwanted charges! I got $ 80 back from AT&T for the bad experience and fees I had paid.
Unfortunately the story doesn’t end here. I was told the line would be removed within two hours of my returning of the tablet and that would be the end of that. Fast forward 12 days later and I received my monthly bill with the tablet still on there AND data charges! A quick call to AT&T solved that AND I got $ 160 bill credit for having had such a bad experience.
Don’t let bad experiences get the best of you! AT&T went above and beyond to keep me happy and all it takes is a phone call to get your money back. I walked away losing no money at all and with my wonderful iPhone 6 +.
Dave is the real MVP. He looked apologetic when I returned.

Customers beware of this store.
I needed to open up another line in my current family plan. Adding the extra line should only cost $ 10 extra + taxes a month. I brought a spare phone I wanted to connect which only costs $ 15 at your local Target. I didn’t need anything fancy since this phone is to be used for family members that visit us from out of the country (which happens often) so I decided why not.
Everything went smooth, I didn’t wan’t anything extra added to our account and to keep it as is. I was very clear about this to our sales rep.
A couple of weeks later, I get a bill from ATT which shows $ 120 extra than my original bill. I called an ATT rep over the phone through 611 and I figured out the problem.
The store added insurance on all of my phones which I specifically asked NOT to! And to add to that, they also added some BS insurance that also covers my electronics I have at home. Seriously? They just added a bunch of non-​sense to my bill that I didn’t have before.
Why the hell would I pay $ 20 monthly for insurance over a phone that only costs $ 15? Apparently, this store added some sort of a premium insurance to the new line I opened up.
After speaking to the ATT over 611, she was able to help me with deducting all the costs, but I still ended up paying $ 80 over my bill because of their mistake. Activation fee of $ 40 which I understand, but the rest of the $ 80 could’ve been avoided if they did a good job and didn’t add anything extra in my line.
SUCH BS! Never coming here again! They need to close this store down for having bad sales reps and for adding a bunch of hidden fees without explaining any of it to me.

First and last time I walk into an AT&T store. Manager Stacy was soooo rude couldn’t help me or answer an of my questions? Thank god for customer service over the phone they canceled my order for me and helped me figure out which is the best plan for me took there time providing exceptional Customer service. This is why I don’t go in store

Totally deceptive sales tactics. They put me on the mobile share value plan at $ 15 per month per line. They didn’t tell me when I buy a new phone that line gets jacked up $ 25 dollars a month!!! Switch to TMobile they cost less and have unlimited data. AT&T wants you on the Next plan just like TMobil anyway.

This AT&T shop came in clutch!!! All I needed was a simcard transfer from my iPhone 4 to a 5 and one of the associates finished the job in less than 2 minutes!
I got told to wait an hour or two at a different location because their systems were down, and that they couldn’t assist me but the SAME CASE (systems were down) was for this shop and all the guy did was cut my sim to fit my iPhone 5 and now I can use my iPhone 5 and I DIDN’T have to wait an hour or two to be assisted for something so simple.
Definitely recommend coming here.

I waited about 15 minutes before walking out. Both workers looked at me without acknowledging me… Horrible customer service!

Oscar and Israel are really awesome and patient guys. I had a lot of questions on buying a new phone (ended up walking away with the s5 active which I LOVE), and they were totally honest and are really looking out for the customer. It’s guys like them that make me glad to be with at&t!

So impressed with this store. Awesome customer service with an extremely friendly staff! One of the experiences I’ve had at a stores. Very clean and very welcoming ! Jessica and Roberto helped me with an iPhone go see them! I’ll always return to this place for all my AT & T needs!

This is by far the worst AT&T I have ever been to. I walk in on a Thursday at 10:30am (a half an hour after opening) and find 3 people waiting while only one employee was there assisting someone. I’m a patient man so I don’t mind waiting. Finally my turn comes and a man walks in and the employee tells me that he’s next. I’m thinking «what? It’s not my problem he left and came back.» So the employee ended up helping the man first. After that I approached the counter and asked him a few questions and concerns about my account and his actual stuttered reply was «duuhhh…» I asked him,“seriously? O… k??” So I just left because this guy was just wasting my time and was no help at all. Seriously AT&T needs to get their act together when it comes to customer service, especially in their stores. I wish I could give this store no stars.

AJ was very knowledgable and helpful with helping me buy my new iPhone 5s. I am so happy from his service and drove all the way from Newport Beach just to get this great service. He focused on my needs and knew exactly what was the best product for me. I am very happy with his service and hope to engage with him again when I upgrade to my new phone. I will definitely recommend this store and his service to my friends!

This place is never opened! I was told by a REAL at&t store that this place is privately owned so they don’t follow a set schedule. which explains why I seen a guy wearing a at&t uniform just hanging out in his car while I pulled aimlessly on the locked door hoping to get service!!!