Aqua Fix

Mike from Aqua fix is awesome. He reconnected a loose wire in my old rainbow twice for no charge. His response time is great as well. Scott, the sales guy, is great as well. He brought my old vacuum to get cleaned up so I could give it to my mom and also picked up my new vacuum and brought to get serviced for me. Saved me a lot of drive time.

Ahh, if you need your rainbow then you need Aqua Fx! Great service. They are worth the drive. I have had my rainbow for 12 years and this is the best service center for it.

There are people who are knowledgeable about general thing and then there are people who are knowledgeable about specifics.
Mike is one of them. I didn’t want to bring my vacuum to a store that fixes most vacuums and hope that they can fix it. I know i wanted a fix and so i Googled: «orange county rainbox repair vacuum».
That is when Aqua Fix came up as a search result. I didn’t have to spend much time looking through the reviews — other Unilocalers already provided feedback and acclaim on Mike’s service.
But going back to seeking specialists, it’s like taking your car to a general mechanic. You can bring your BMW/​Benz and hope they can fix it and maybe they can but they don’t have specific knowledge about the car brand itself so a lot of time can be wasted in trying to fix the problem. As a general life rule, I seek out specialists of their field: cars, contractors, repairs, services.
As soon as i brought it in, Mike knew the model # and everything about the vacuum. He broke it down on my vacuum’s pros/​cons and provided a quote to repair. Mind you, the Rainbow vac has been in my family for 20 years and has worked reliably since. So for 20 years of service and the cost to fix (very reasonable), it was a no brainer. He changed out the seals, swithes, and provided cleaning to the unit.
I appreciate his level of service and prompt follow up. It’s a shame these vacuums are so reliable because I probably won’t need to return the unit for repair for another 20 years.

I called Aqua Fix after I read the great reviews. My Rainbow carpet attachment was not working so Mike told me to bring it in and he would look at it. Within 24 hours, he had repaired and cleaned my Rainbow and it is as good as new. I will always be a customer of Aqua Fix because of the efficient, honest service and great prices. Thank you Mike.

I purchased a used Rainbow and wanted to have someone check out the system to let me know if it needed anything. I found Aqua Fix through Unilocal and I came in with the system. Mike immediately noticed a broken wheel and broken latch. He was able to replace the parts, service the unit and change the filter on the same day. I was glad because I live close to an hour away. So I went out for a meal and came back and the unit was ready to go. Great service and he even showed me how to properly use the system and how to care for the unit so it will last. Great Job Mike. I will be coming back for all my Rainbow services in the future.

My very first visit to Aqua Fix was back in November 2011 when my E Series needed some warranty work and ever since then although not often I’ve always chosen to return for any further repair as I did today. Mike is very accommodating and knows his product line like I would expect a professional to know it… he’s honest, trustworthy and someone I would highly recommend. Thanks Mike for your speedy service today…
Cheers,
David

Love Aquafix! I took my moms rainbow in for repair & service. Mike tuned it up, cleaned it up & repaired the cord. All within 24 hours. He was so helpful & honest. I will be taking my own rainbow in for service soon. I can’t imagine going anywhere else to have my rainbow looked at. Thanks Mike!
Rene J.

Came to this store to fix my 9 years old E-​2 Series Rainbow vacuum with High Power switch would not turn on. Service was very prompt and owner is very knowledgeable. He was able to get it done in about an hour. However, price for labor and parts are very steep I think. I was quoted $ 170 for labor, Hepa Filter for $ 70 & rotation fan for $ 65. Although he said that my motor has some rust but is covered under warranty. When I decided not to get the Hepa replaced, owner said that he would not change the motor as it will not make the motor works optimal. The reason I did not want to get the filter is because it is very costly and you could get a fraction online. And labor is so expensive I think for an hour job. Even a programmer don’t make that much nor a mechanic. Anyway, since Aqua Fix is the only authorized Rainbow service center left, I guess you have left with little choice. So Rainbow owners make sure you take good care of your $ 2000 vacuum as it will get costly to repair it when it has problems.

I have had to bring my Rainbow in to Aqua Fix twice for repairs due to being the mom of 4 rambunctious boys. Once they severed the cord in the sofa recliner and once they dropped the hose in the driveway, snapping one of the clips that attaches it to the unit. Mike was exceptionally quick with repairs. Both times I was able to come in and wait less than a half hour for things to be fixed. He is every friendly and is thorough with his job. He is also honest, letting me know that my Rainbow would need regular maintenance soon, but wasn’t something I needed to worry about at that time. Another year has gone by and I think I am about ready. Making an appointment for both my and my Mom’s Rainbows today. Lifelong customer here. Both of Rainbow products and using Aqua Fix for all of my maintenance/​repair needs.

I’ve had my Rainbow for 8 years and it’s been working great up until recently when the switch broke. I contacted corporate headquarters and they referred me to Aqua Fix in Anaheim. I was pleased to find out that there was a Rainbow repair shop near my home. When I called and spoke to Mike I was impressed right away. He was friendly, knowledgeable and confident that he could get my vacuum working in no time and at minimal cost.
When I showed up at Aqua Fix I was greeted warmly by Mike. While he was inspecting my vacuum he noticed that the unit was wet and he immediately began to take it apart. Water had been getting up into the motor and rust was starting to develop. He reassured me that he would be able to repair it and get it working as good as new. I was impressed with how Mike took the time to explain in detail what he was going to do to repair my vacuum.
At first we weren’t sure how water was getting up into the motor until Mike did a more thorough inspection and found that I was missing the rubber piece that creates a seal with the water basin.
Overall I was completely satisfied with the service Mike provided. I would highly recommend Aqua Fix.

I’ve had my rainbow since the birth of my son which was 15 yrs ago. I’ve only replaced the filter once two years ago and never had any issues until recently when my rainbow wouldn’t turn on.
I called Rexair directly and requested 3 authorized service center contacts for the LA area and the OC area.
After researching and calling a few contacts I made my choice to go with Aqua Fix because #1 They answered my call immediately and it was not some answering machine #2 They are the only one on Unilocal (which were all good reviews) #3 when I called he didn’t try to convince me to not fix my rainbow but turn it in for a new Rainbow which would cost me a few thousand.
I didn’t want to go with the service center that originally replaced my filter because they had quoted us a really highe price just to clean it. I knew that that would just be a bandaid and that my rainbow needed to be worked on inside and out.
When I called Aqua Fix and spoke to the manager Mike, he didn’t quote me some outrageous price off the bat nor did he try to upsell me. .He just wanted to see my rainbow and how could he help me get it back to working condition. Brought in my rainbow and Mike took apart my rainbow in a matter of minutes and completely new what was going on and why it wouldn’t turn on. He showed me me that I was supposed to clean my rainbow after each usage and the tool to use that was attached to my rainbow the entire time. Imagine I never knew that we were supposed to that so all the years of backed up dust accumulcation. I had other issues too such as needed new carbon brushes (they wore down after 15yrs), a new hepa filter, new motor gasket and belt. We had broken the rear cover over the years so he had the part to replace that and also replaced our cord as we had the wire exposed.
All of this done within one day. The prices were completely reasonable (lower than the LA SC that quoted me higher for just cleaning the machine) and he completely guarantees his work and said anytime he’d be willing to trouble shoot for me if I needed it. I even splurged and got some fragrance oils that he sold for the Rainbow. which I used to vaccuum this past weekend and it left a beautiful scent around my house.
I would totally recommend this place to anyone who is willing to save their Rainbow.
I have complete faith in our choice to splurge on a vaccuum years ago because their is no other vaccuum like it. I’m so happy Mike was able to fix it so that I can have it for another 15 yrs or longer. I know if I ever need help that Mike will be around because his dad has serviced Rainbow’s for over 30 years in the San Diego area too… How awesome is that!

I called Aqua Fix today because I thought I needed a new filter for my Hoover vacuum due to its constant use at our dog-​friendly house. I called Mike and he offered for me to come to his shop and he would look at it for free.
I arrived at his shop and it was clean and nicely decorated with Halloween decorations. He took a look at the vacuum and told me he could look it over same day and give me a call with a diagnosis (if any).
Mike called about 3 hours later and told me that both the main filter and Hepa filter were fine but that there was dog hair throughout the vacuum and needed to clean it out. He gave me a price and told me that it would be another hour before it was ready. He even said he would honor his Unilocal!Discount despite the fact I didn’t need any parts.
Mike was super helpful and friendly. I would definitely return for my vacuum needs!

I called the Rainbow manufacturer after I discovered my Rainbow wasn’t working correctly. They gave me two local repair people to work on my machine. One of the numbers, the mailbox was full and the other was Michael. I left him a message and he returned my call immediately. I needed to come after hours and he was more than willing to wait for me. He was friendly and very professional with me over the phone. I dropped my Rainbow off on a Monday night and it was done the next day to my surprise. He went over everything with me and carried it to my car. I will be going back once my Rainbow is due for service again and I would recommend Michael to any Rainbow owner.

Me and my wife have been happy owners of a Rainbow vacuum cleaner for over 10 years. Actually, my wife thought I was crazy to pay $ 2,000 for a vacuum cleaner, but that’s another story. Since Rainbow can last forever, you need to get it serviced every two years. This time, however, when the unit stopped working, I learned that the Orange County service center we had been using for years was out of business and the nearest available one, according to Rainbow website, was in Glendale. I was in total despair and started to lose my sense of loyalty and respect for the Rainbow brand. Not until I sent a mean email to Rainbow headquarters, did I learn that there is a new service center in Anaheim called Aqua Fix that has been in business since 2011.
Michael Insana, Service Manager at Aqua Fix, is a true class act. Not only was he friendly, energetic and honest, but he also demonstrated how my vacuum cleaner works and taught me how to maintain it properly. Michael was able to repair our Rainbow the very same day. Since some parts were still under warranty, the cost of the repair was totally reasonable. Now, our Rainbow feels like a brand new vacuum cleaner.
Michael and his impeccable customer service attitude restored my sanity and my loyalty to Rainbow vacuum cleaners. Even my wife now believes that it has been a good investment.