Anaheim Resort Transportation

Agree with many other reviews above that service is not every 20 mins and you will experience sub-​standard customer service from bus driver. Me/​my family used this bus ride on Friday (6÷3÷16), despite waiting for 30 – 40 mins we felt driver was keep arguing about wait time with customers, rather then agree and move on. Almost everyone in bus agreed wait time was unacceptable but she could not. If ART is listening to improve conduct of their staff, this driver did not gave me her name, but her bus number was 1215 and time was around 11 – 11:30 pm on Friday 6÷3÷16. We used our own car next day, since not reliable service and we felt bus driver treats you like giving you free ride! Avoid if possible. Have a fun in Disney!
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Updates: Hi Christina, Hello from Texas.
Thanks for reaching out to us. Bus Line was # 11, time was around 11 pm, Friday 6÷3÷16 at DisneyLand Park waiting area. We just want employee to understand, these behavior is unacceptable. We are all tired at times when on job, but we have to maintain professionalism at all time.

Used the art bus from hotel to Disneyland! Very convenient and drivers were all friendly! Harvey was my favorite driver! Great sense of humor!

Beware!!! Do not ride on this shuttle! My daughter and I were verbally assaulted by two people who were en route to the Anaheim transit center. They appeared to be homeless. We had done nothing to provoke them and had had a long day at Disneyland. They were flipping us off and yelling horrible obscenities at us. My daughter is 5 years old and had to hear/​see all of this. It was horrible! I was shaking in fear and had my phone ready to dial 911. The worst part was that the driver did nothing about it! I was afraid they were going to physically assault us and nothing was done to these horrible people. If you are concerned about your family’s safety, I would NOT ride on this line! Take another shuttle line or walk or call an über. It’s not worth endangering your family’s safety!

We had excellent service using ART during the Run Disney #Tinkerbell half marathon. We found the drivers to be very courteous & helpful.
When you have tired feet and are not staying on property ART is a great way to get back and forth to your hotel.

Angels Express… NOT! We thought it sounded like a great idea, park at Gardenwalk, catch the express bus to the stadium. The Gardenwalk people had to call to find out where on Katella we could get picked up. 40 minutes later, we thought we’d still make it. But they didn’t drop us at the stadium, we were dropped at the train station, about 10 minute walk, just not our expectation. They were supposed to run back at the bottom of the 7^th. We headed back. After waiting 30 minutes a shuttle happened by and bless her she told us she could take us back. When she radioed in, the response was «do you know what inning they are in?» By then it was the top of the 9^th so we are hopeful they started running the «express» after that. Next time we will cab it.

No good. Waited at Disneyland well past 20 minute service estimate. More like 40 minutes. Bad

This does NOT in every 20 mins, just waited 40 mins in the heat and will miss our fast pass due to this transportation service being late! We will be taking a taxi, not just due to their incompetence but also due to the absolutely RUDE bus drivers! On our way to the ‘happiest place on earth’ started off with unbelievable rudeness!!! We brushed that off, but this is absolutely unacceptable behavior for a professional and even worse that they do not in as we were told by multiple concierge services. Apparently they are hurting to business so they will steal you in the direction of this HORRIBLE shuttle service in hopes of you not knowing. Wow! Do you homework before your visit to Disneyland. I am thanking God we are going back tomorrow and will know exactly what not to do. Disneyland has bee awesome though, they will not steal our fun, no matter how hard they try ;-)

This service is so shitty, I downloaded Unilocal just so I could let everyone know what kind of BS «service» this is.
As we were waiting for the shuttle back to our hotel, my much younger sister was exhausted and complaining about how much her legs hurt, so we moved to sit on a bench in the middle of the waiting area. When the shuttle came everyone formed a line and when we reached the front, the man in charge of getting ppl on stopped me and my younger siblings and claimed that we were «cutting the line» and he «saw what we did.» He then blocked us from entering and made us wait on the side until every passenger got on and we were the last. My sister was exhausted at this point and all she could do now was lean on me because she was forced to stand.
At NO POINT does it say anywhere around or near the bus that there is a set line in the waiting area. Being that I was with a child I think it makes sense as to why we moved to sit. And if there was signage saying the waiting area is a set line, I would have made her sit on the floor.
I’m so disappointed they don’t even deserve one star. Never using this service again.

This service is completely not worth it. Our hotel was a 15 – 20 min walk from the park so we bought a three day pass for our toddler. On our first day, the first scheduled shuttle never showed up. Then on the way home at night, the shuttle didn’t show up for over 20 mins and it took 45 mins to get from the park to our hotel. In that time our entire party had walked back to the hotel room and my husband gave our other baby a bath. From there we stopped taking the shuttle and haven’t been able to get a refund.

Wow-​completely useless! We waited for over 30 minutes and finally had to take a taxi instead of route 11 bus. It SUCKS to pay for something we cant use. So disgusted.

We have used ART several times to move from our hotel to Disneyland. It is quick and easy. Runs every 20 minutes with a minimum of wait time. Avoids the parking problem at the resort. Highly recommended.

Nothing like standing at a stop for 30 minutes watching several busses that are supposed to stop just drive by.
The 1 2 and 3 busses just passed us. We finally got lucky and there were people on one route 3 bus that got off at the stop.

**ATTENTION DISABLED PERSONS ESP. WHEELCHAIR USERS DON’T USE THIS COMPANY THEY WILL TREAT YOU LIKE S**T ON THEIR SHOE.**
I want it to be known I have tried to be fair in this matter. I contacted the customer service rep Ms. Montoya before coming here. She did contact me about an interview however nearly a week later I’ve had no reply.
I am not going to let this fall through the cracks especially as I have read other reviews addressing the same. exact. issue. I have been far more gracious than their employees were to me.
I also want to specify this is in regards to transport from the hotels, in my case the Menage. Not Disneyland, as in the buses that transport from the parking lots, They have always been lovely to me. I don;t know why they can’t hire drivers like those on the hotel routes.
I would also give this place 0 stars if I could.
ART buses are equipped to load two wheelchairs at once. On my return trip the driver on route 11 refused to load my wheelchair to make more room for able bodied people as she had already loaded one. She pressured me to transfer and when I decided not to she ignored me and offered no alternative transport.
The man working on the ground (and I am not sure if those people are ART employees or Disney employees) called a second bus for me (route 10). Only for that driver to loudly comment on the validity of my disability, where other passengers could hear. He only loaded me after the ground manager basically told him to shut up.
So my honeymoon has now been linked to a memory of being shamed and humiliated. I know many people come to Disneyland for special reasons and I don’t want anyone else to have the same horrible experience on their special trip.
Given the company apparently has a history of ignoring the concerns of the disabled, I heavily recommend finding alternate transport if you have mobility issues. I certainly am if I ever stay at the resort ever again.

Giving 1 star because I have to give at least 1. This is the worst transit system I have ever used. They don’t know what a pick up schedule is. In 5 days of using them there wasn’t one day they were on time or close to it. Many days they skipped stops all together so your once every 20 minutes turns into once every hour, or longer. Don’t waste your vacation time and money waiting on these guys, your time is worth more than you save by using them.

My family spent a week at Disneyland from August 31-​September 4 and we decided to use ART to get from our hotel (Worldmark Anaheim) to the park. In the past, we had always received free parking through AAA but since they recently discontinued that feature, we started to look at other options.
Our first step was to break down the cost. It costs $ 17 a day to park your car at Disneyland. There was six of us (four adults and two seniors) and we got the five day passes, which saved a few dollars off the day pass. It’s $ 20 for adults and $ 8 for seniors. It came down to $ 85 to park at Disneyland or $ 96 for ART. Either way, we were looking at a substantial chunk of change to get to and from the parks. But we decided that having the flexibility of ART would be worth the few extra dollars and would allow people to come and go to and from the park as they pleased.
For the most part, despite the cost, we had a positive experience with ART. We never had trouble getting on a shuttle at Worldmark and most of the time the bus showed up completely empty. It seemed to stay on a pretty consistent schedule, with the exception of Friday morning when the 8:20 bus never appeared, despite us arriving early at 8:10, and then waiting for the 8:40 bus. By the time that bus showed up, there was quite the line-​up outside the hotel and the bus was full with standing room packed too.
Leaving Disneyland when the parks closed proved to be fairly easy as well. There was usually just a few other people waiting for our bus. ART seemed to be patrolling the area to keep things moving and sent a vacant bus to pick us up. For example, bus #18 had no one at its stop so it pulled up to our stop (#8). Only problem was that the bus driver forgot to change the destination on the outside of the bus so everyone was confused about whether or not it was the right bus. The bus driver could have used a touch of the Disney magic as her attitude was a bit snappy when being questioned about whether her bus would take us to the right hotel.
So to break it down, ART provides an easy, convenient way to get to and from the park (at least during weekdays on the off-​season) but it’s a little pricey and some of the drivers could use a happy pill.

SHAME on the City of Anaheim for their implementation of the Anaheim Resort Transportation Disneyland service. The various hotels used to provide their own FREE shuttles to Disneyland, but the City shut those down in favor of their own monopolistic service. They also charge $ 5/​person ($ 2 age 3 – 9, under 3 is free). Parking at the resort is $ 17/​day. So, if you have a family with two teenagers, the shuttle is $ 20. Cheaper to park.
This is not a convenient service as it stops at too many hotels.
This is not a cost effective service as it is almost alway cheaper to pay to park.
This is not traffic reduction nor environmentally sound service as the cost structure favors driving and parking.
The City of Anaheim receives over $ 133 MILLION a year in hotel tax revenues tied to theme parks. They should offer a FREE shuttle service — just flash a card key from a valid hotel for access to the shuttle.

Holy cow. Disney did a pretty good job preparing for the 60^th anniversary of the park. This service did NOT. We stayed at the Holiday Inn — there were way too many people using the shuttle for the buses being used by ART.
Morning shuttle on the 60^th was 20 minutes late, getting us to the park after opening, when we should have been there beforehand. WAY too few buses running given demand.
Evening shuttle was over an hour-​long wait after the fireworks for it to even arrive. Kids and grandparents standing there waiting for a ride back to their hotel, exhausted. It left more people than it was able to even take on that one trip, meaning people were probably waiting for more than another 30 – 40 minutes. Should have used a larger size bus or fewer hotels per route.
Worst of all was the fact that their text-​based service to find out shuttle status was completely broken. Morning text didn’t come until I was already on the bus. Evening text (while we waited that hour) just barfed an error at me.
Next time I’ll take my own car or drop the family off. This service was unreliable and totally not prepared to perform the role they claim to be able to do.

Complete rip off!!! We paid for a three day pass. Catching the bus from Disneyland was ok, but forget about catching it at the hotel. We were staying at the last stop before Disneyland and could never get on, IF it they even bothered to stop by. You can text and get an ETA. A 8:21 pick up time turned into over an hour later. People kept waiting because the text kept saying 5 minutes more. At one point a driver with a full bus said another but would be by momentarily. That turned into over 20 minutes. This was on a week day, not a holiday. I can’t imagine what weekends are like!!!

Convenient shuttle system if you’re staying at one of the local hotels that aren’t within walking distance and didn’t bring a car seat with you or rent a car.
The #16 stops at the Best Western Meridian Plus every hour at around 20 minutes after the hour. It picks you up from Disneyland at the top of the hour, every hour. We used this line for about 5 days on our recent trip to Disneyland. The most inconvenient part is that it only comes once an hour, so if you missed the last shuttle, you’re stuck waiting for another hour. (Especially if you have a toddler and can’t lug around a car seat with you all day. and therefore can’t catch a taxi.)
Gina (I hope I got her name right — the kind driver with stars on her face) was the only driver to always remind everyone what time the shuttles would come and where. She would also note park closure time.
The male driver who was driving in the evening on the 9^th was also incredibly warm and helpful.
$ 5/​day for adults or $ ¹²⁄₃ day pass. You can buy a shuttle pass online ahead of time (at least 2 weeks in advance since the only option is to have it snail mailed to you if you purchase online), purchase from your lobby, or at a kiosk in Disneyland.
I don’t know why they don’t yet have a system that allows you to purchase online and digitally scan a barcode on your smartphone or tablet.

Anaheim Resort Transportation (ART) on two days and bought one day passes for each day. The ART shuttles go to different hotels, shopping malls, and attractions. Here is the link that tells you the routes to different locations:
Prices:
1 day pass
$ 5 for adults (ages 10+)
$ 2 for children (ages 3 – 9)
3 day pass
Adult Pass $ 12.00
Child Pass $ 3.00
5 day pass
Adult Pass $ 20.00 (10 years and older)
Child Pass $ 5.00 (3 – 9 years)
Where can you buy passes?
I purchased passes at the Disneyland Resort Main Transportation Area. The machine takes credit card. But if you are paying with cash you need to deposit EXACT change. It doesn’t give you change.
You can also purchase it at different kiosk or some of the hotels. Here’s the link to find other locations:
My experience:
We used the ART to travel to an indoor swap meet, Garden Walk (mall), and WestField Mainplace (mall). Each time we used the ART shuttle they arrived on time. All of the bus drivers were friendly and nice. They answered my questions and also made other suggestions. All of the shuttles we traveled on were clean and maintained.
Instead of renting a car I’m glad we ended up using the ART instead. My family traveled to Anaheim for 8 day. We had tickets to Disneyland for 5 days. For the money we saved we were able to use it for the 2 Disney Character Breakfast.
Other Tips:
— They have a brochure on each bus that has the travel routes and bus numbers. I asked the bus driver if I could grab this brochure. You can also check the website or call the information number (714) 563‑5287.
— If you are going to ride the ART more than once you will save $ purchasing the pass.