Anaheim Hills Dental Group and Orthodontics

I’ve been a patient in this office for over 10 years now and I love them. I’m not what you call consistent with my exams because I hate being worked on. But when I do need treatment I wont go anywhere else.
I broke my tooth while eating the other day and I was horrified at the idea of treatment again.
Here we go again I thought. The news wasn’t great either a Root canal and crown.
My Dr assured me that the root canal Dr was amazing and she is right! This is my 3^rd root canal and this dr was sooooo fast! I will always request him from now on. Also Dr Najafi as always did an amazing job with my crown. Best of all her team was able to find a way to fit it into my budget. $ was tight and it was the 1^st time I needed to break it into payments.
Thank you to the office staff for treating me like family! :)

Had another appointment with Anna Le for maintenance teeth cleaning and she explained to me about periodontal disease to refresh me on my memory. She was very nice as usual and tried her best to clean my teeth. The whole process took about an hour and it didn’t hurt as much as i thought. Anna Le is good at her job regardless of her accent. ¹⁰⁄₁₀ would recommend to anyone.

Office staff are wonderful, and we were very happy here until our favorite dentist moved to his own practice. Now I know why. My husband visited for the first time last week and was told he needed $ 16,000 worth of work to be done. Needless to say, he visited a PPO dentist of a family member and was told the exact opposite. He now needs to have an implant to replace a tooth this dental office said needed to be pulled. Unhappy, appalled, disgusted and frustrated.

I don’t even know where to start!
First, my entire family of 5 visit this office. The front end staff is extremely professional, courteous and helpful. The dental assistants are very friendly & thorough. The orthodontics team is amazing (my 14 year old has braces). The specialists they bring in to perform root canals are top notch in my book.
BUT… This review is really to extend my most sincere appreciation and gratitude to Dr. Najafi!!! After years of dental work from another group she took me (and my disaster of a mouth) and has provided me with the best care i have ever been provided! Her genuine care & compassion for me is abundant and i just wanted to take the opportunity to thank her from the bottom of my heart for all she has done!
My deepest gratitude to her and her team!

Been coming for a few years now and we’re always treated like family. My girls love it here.
Miss you Dr. Brandon!!!

I am Very Disappointed in this office. I have had poor dental care. The first time I was in this office no expectations. I walked out hurting so badly and my mouth feeling like it it had been through a meat grinder.
Tried a second time with a different dentist in the office. Having a positive attitude. Dr. Walker was excellent. But his assistant had my throat SO sore I could hardly, eat, drink or breath without pain. He put a lump under my tongue and It’s been almost a week for it to completely heal.
Today I went to see their endodontist. I didn’t find out until after the appointment. Of them doing my root canal. That I had a special case. But was I given choices. No they made them for me.
Not happy. Will Not be going back.

Once again, another great visit to Anaheim Hills Dental. First, I had an appointment scheduled for two weeks ago to see both the Endodontist and Dr. Najafi. Due to a work conflict, I had to reschedule and was only able to give 24 hours notice. No problem, they said, and rescheduled me. My new appointments were scheduled for yesterday at 9am. One little problem — I thought the appointment was for 8am. Oops.
So I arrive and they kindly tell me that I am a little early. Oh well, I take a seat and wait. 30 min later they take me back for my root canal. The endodontist is terrific and is always asking me if I am ok. This is my second root canal with him and I would highly recommend him. They could’ve made me wait until 9am, but they squeezed me in.
After my root canal, I wasn’t scheduled for my crown prep with Dr. Najafi until 10:30, but once again, they squeezed me in and she saw me right away. Like the endo, Dr. Najafi is always pausing to check on me and make sure I am comfortable and doing ok.
Dental work can be scary, I get it. But Anaheim Hills Dental makes it so easy! I am a little sore today in my gums (to be expected), but other than that, my temporary crown is secure and I have no other pain.
I referred my mom to Dr. Najafi and she has had a lot of work done and is equally satisfied.
My entire family goes to Anaheim Hills Dental and will continue to do so!

I do not take this lightly. I have never before posted a negative review. but it is MORE than deserved in this case. Please take note and be wary of this dental «factory!»
This is NOT the dental office for you if you expect the following when you visit the dentist:
1. personal, informed and caring professionalism
2. prompt attention and patients taken in order of arrival and appointments
3 to see the actual dentist you made an appointment with and not just the next dentist available that day/​that time
4. some level of decency and respect from the 2 grossly untrained and inexperienced receptionist
Our experience was TERRIBLE. We arrived the 15 minutes ahead of our appointment time, as Kevin instructed us. I completed the online registration. They couldn’t find it online. THEN, after telling me the registration didn’t exist and I must have done something wrong, they FOUND it. NO APOLOGY!
Next, they said that I must have entered the registration in some strange way because all of my husband’s info was under my name. They said it couldn’t possibly be their system.
We waited and watched as 4 patients with appointments AFTER ours and who had arrived after us… went in and got treatment.
FORTY FIVE minutes later they called us up and told us we had a copay of $ 5.00 and asked us to take care of it before the appointment, OF COURSE, they had no change so I told them to bill us. FOUR staff members us offered us change for a $ 20 dollar bill… apparently the $ 5.00 was VERY important to them.
After being ushered into a phone booth sized room, my husband was x-rayed…no introduction or explanation… just x-​rays.
Then, we got put in an actual dental treatment room and were informed that we were not seeing the dentist we had scheduled with because she was busy — WITH one of the patients we had watched go in ahead of us… out of order.
In fact, we would have to wait some time because the dentist we were going to see NOW was also busy.
Brian tried to apologize and insisted it was all unusual. .REALLY? ALL OF IT??? We left. We changed dental offices.. No more dental facories for us. VERY DISAPPOINTING!!!

I was originally referred to this office as a covered subscriber to a dental plan and picked them from a list of some 300+ plus offices that provided oral surgery based on their Unilocal reviews. I was pleased with the scheduling process and the professionalism of the reminder service they used. When I arrived for my appointment I was surprised to find I had to go to another office for the oral surgery consult in the same strip mall. This office was much smaller and did not have any privacy for the patient to discuss the financial requirements and treatment information. Initially, I was told some of my treatment was not covered and I would be out of pocket a considerable sum.
I had already reviewed my coverage guide and knew what my copay should be. In addition, there was an attempt to «upsell» me into having two wisdom teeth removed although my primary care dentist only recommended the one. I was asked to sign the copay and surgery authorization in a public setting which I declined to do since the surgery was not going to be performed that day. I had arrived only expecting an evaluation and a consult. In addition, I was not going to pay for coverage I felt was part of the plan. The good news is that it was not an emergency type of extraction. Eventually the insurance company and I came to a settlement and I received a discount offer for the general anesthesia that was needed. The surgery was performed some 2 ½ months later and was handled very professionally with good care.
The consistent theme I see in reviews of dental offices is the same. They tell you you don’t have coverage for a procedure and then try to get your financial commitment under pressure for the cost. This is an administrative problem and not a quality of care or competency issue by the surgeon or his nurses. The moral to the story: Know your coverage when you walk in!

I do not like Anaheim Hills Dental Group … I LOVE IT !!!
From the very start of the process … calling for an appointment … I dealt with friendly … polite … customer-​oriented professionals … during that initial contact I was informed that I would need to complete my new patient packet via their website because they were a paper-​free office … I was very impressed … hi-​tech … and Eco-​conscious … :)
When I arrived for my 8:00 AM appointment … the computers were down … but the staff was sincerely apologetic … and everyone was working to fix the issue … demeanor was completely polite … especially with each other … and that is what I noted to myself immediately …
I have visited my share of doctors and dentists … and not just for myself … I was my Father’s caregiver for years … and I have worked in an office environment … for several different companies throughout my career … it is easy to recognize catty … callous employees … who obviously are unhappy with their work …
You will NOT see that here … these people are friendly … patient-​oriented … professional individuals who make you feel comfortable from the start …
The office is pristine … the equipment is top-​of-​the-​line … the staff cleans as they go with disinfectant and wipes …
X-​Rays are digital … of course … so my dentist … was able to assess my situation in minutes …
I unfortunately waited too long to mend a cavity … and I learned that I needed a root canal … but the entire process took one afternoon … because they have a 3D printer on-​site that creates the crown …
My dentist … Dr. Najafi … is a kind … caring woman … she and her assistant Kim are adorable …
Everyone I met was absolutely wonderful … I wish I had written down all their names but I didn’t think of doing that …
I have never felt more welcome … or safer at any other doctor or dentist than I did at this visit …

That’s is the most professional dental group that I have ever seen. They don’t over charge you and the technology that they have is the most updated one in the area!

I had a wonderful experience from start to finish. I felt so at ease and they were so patient and understanding about my anxiety with dental work. They explained to me all of my options and were very through. Thank you so much!

I would just like to keep this brief and reinforce previous reviewers grievances with this organization. I too got thrown through the ringer with suspicious claims of necessary dental work, high pressure sales tactics, and mediocre workmanship. I ended up paying well over a grand for 3 out of my 4 teeth to be repaired, leaving the last one to do later when I had more money and it would become too painful to tolerate.
I am now writing this review 5 years later and that alleged cavity they said i had never was. I told my current dentist to double check my x-​ray for cavities because I was told that I had one, and he said I had healthy teeth and had no reason for procedure. And after waiting 5 years for this so called cavity to grow, I’m doubtful it ever existed.
I regret ever coming here and wish I could have my money and teeth back.

Received a call from the Office Manager, Brian T., he was very gracious and diplomatic about the situation. Miscommunication on both sides. I really appreciate the call, the clarification, and working things out. I take back my harsh words and apologize for jumping to conclusions — thank you so much for your assistance, support, and hard work! Feel better soon!
I’ll send my boys over post Halloween after they’ve had too much candy!

GREAT Dental experience. This was my first visit here and it was very nice, I would like to start by saying that the office was on time with my appointment at 7:00AM. I was personally greeted by the doctor, which was a very nice touch. The office is extremely clean, they have great cleaning processes for equipment. For example after I was done with my X-​Rays the technician wiped with all surfaces that he touched while wearing gloves with a hospital cleaning/​disinfecting solution. The cleaning experience was very nice, they do have modern technology, not the old drill and spit approach. The doctor took her time explaining everything and made sure that I was comfortable at all times. They have enough staff to get you in and out in a timely manner. Also they do have great HIPAA practices.
I am definitely recommending this place if you are looking for a dentist.

Have been going to AHDG for years. Not sure why — convenience I think. I swallowed a crown (which was newly replaced by AHDG less than 6 months ago and cost me more than $ 600). I went in to have a temp crown put on and ended up being told that there wasn’t enough tooth left to put a new crown on. First question here is: Didn’t they know that when they put the first crown on? Apparently they needed to remove more tooth before. Ok, so now they wanted me to have an implant which I couldn’t afford. I ended up agreeing to a bridge — I was told the back molar needed repair as well. After 2 hours grinding down the teeth on either side of the one I went in to fix, I left the office bewildered and in debt another $ 1800 after my insurance, and an appt to have the original problem tooth pulled — three weeks out. That was a Wednesday. By Sunday I was in pain and knew something was wrong. I had a cleaning appt the following Tuesday. Saw the dentist — she found a small infection, prescribed antibiotic for a week and pain meds. After 4 days the pain was still excruciating so I called the office and told the receptionist that I was in pain and needed to speak to or see the dentist. Never got a call back! Called again later that afternoon and they said they were busy and apologized. The office manager Proceeded to tell me they couldn’t get me in sooner to have the problem tooth pulled and provided another DDS that may be able to take me sooner. But they couldn’t tell me if my insurance payment would be the same for the new DDS. I decided to continue taking the meds and see if it gets better. Two more days of pain and I notice there’s an abscess on my gum! I look it up on the web and knew it needed to be drained ASAP. Infection like this could travel and be dangerous. So I decided to wait until Monday and walk into the office and show them the abscess and ask to see the dentist. The office manager (not the finance person) laughed when I said I had an abscess that needed draining — «you read it on the Internet? Hahaha». I showed her — she made a face and said «don’t touch it». She asked me to come back 4 hours later at 1 to see the dentist but «to be patient when you come back because it’s not an actual appt and I may have to wait». Went back, waited 40 minutes, and finally saw the dentist who proceeded to lance and drain the abscess just as I suggested! I am a fool for waiting this long and am lucky the infection didn’t spread and cause other serious complications. My pain is still there but bearable now with ibuprofen. I was also given a stronger antibiotic.
The front office staff made me feel unimportant, whiny, and were condescending and unhelpful. Honestly I’m not even sure the dentists in this office were ever given my messages. I will be going to another dentist — if I ever get over the trauma of my latest experience.
I really hope the dentists in this office read these reviews and take charge and make some changes. Money is not everything.
PS — I have given birth to two children — one by C-​section and the other VBAC — I know pain. Fortunately I have a high pain tolerance. The staff in this office discounted my pain and I would not want that to happen to anyone else.

I had dental surgery, which entailed having my wisdom tooth extracted, this morning with Robert Hou, DDS. The extraction itself went well. I was in and out in less than one hour. I was sent on my way with a prescription of Penicillin to deter infection and Norco to assist with the pain. Perhaps in the rush to get me in and out, the DDS committed his error.
I was off to the pharmacy to fill my prescription, as I knew it wouldn’t be long before the throbbing pain would begin. I wanted to get home asap to take the medication and start the recovery process.
After waiting approximately 15 minutes at the pharmacy, I was told that they could not fill the prescription because the DDS had dated it for tomorrows date! Further, they couldn’t call the DDS for a correction because the prescription was for a controlled substance. I would have to return to the dental office for a new, correct prescription!
In pain, I drove back to the dental office. While in route, I called the dental office to request they rewrite the script and have it ready. Unfortunately, I was referred to the answering service to leave a message. Once I arrived, I waited for the new, corrected prescription then headed back to the pharmacy. By this time, the pharmacy was crowded and I had to wait 30 minutes in pain before I received the prescription. The entire ordeal took longer than the surgery itself!
Needless to say I’m not happy with the level of service I received today. I understand that mistakes happen and we are all human. However, individuals given the ability to write prescriptions must be held to a higher standard for obvious reasons. This time the mistake was minor and caused a patient to needlessly experience pain. I hope that there will not be a next time. Because next time could entail the wrong script rather than the wrong date.
We all need to slow down and review our work to mitigate risk and potential errors.

Decided I needed to change dentist and chose this place based on overall reviews, updated equipment and proximity to my house. I arrived early and was in taking DIGITAL X-​rays within 10min of arriving… Not bad since I still needed to fill out the documents. Dr. Walker came and introduced himself while I was getting X-​rayed… Very nice young dentist… Talked to me in detail about my teeth… Gave me 2 thumbs up no issues, a good cleaning and suggested fluoride paste which I took him up on (I have sensitivity at times) and it was only $ 21
I removed 1 star do to the glasses they give you in the exam room to shield your eyes from gunk and the light being so caked with someone else’s Mascara… I did bring this to their attention and they apologized and cleaned them right away…
All in all I was very pleased with my first visit… And I will be returning in 6 months…

Amber and Erin are absolutely wonderful!!! I brought my six and seven year old to this location for an exam and to start ortho treatment.
Both gals have been a delight to work with and are so sweet! The entire staff and doctors have been awesome to work with! The office is very clean and very up to par with all the fun technology… My sons love it there!
Overall it’s been a great experience and I look forward to our many visits to come!!!

Good dentistry is hard to find. Just like a mechanic, it makes me stressed out when I need work. I am picky, so i will make sure I trust the person and pay for the best and safest diagnosis. I love that if ANYthing happens to prior work, they gladly help. Just make sure u r going for all ur check-​ups. So if dentists make your wallet stressed, it is nice to know they stand behind their work!
Love love love EVERYONE!