American Tile and Marble Design

Awesome service and product. They have gone above and beyond for me. Thank you Brad for your expertise and help with patterns.

This place is fantastic!!! They made my cypress 1968 shower into a 2015 modern style shower. Wali and his crew also does tile installation. One stop shop. Most importantly, cost… can’t beat them. I shopped all over town from Cypress, Longbeach, etc. you can’t beat their price. All in all, very happy with their work and tiles! I will be doing my other bathroom with these guys soon.

I worked with this company on 3 separate projects. One major floor tile project, one kitchen backsplash tile project and a small carpet restretching project. The first 2 projects went very well. We are very happy with the tiles we selected, the installation process, the installers and our experiences with Wali and Vanessa were great. The quality of the tile installation was excellent!
We had such a positive experience with American Tile on the first 2 projects that I didn’t have to think twice about hiring them to do the final and smallest job of the 3 which was restretching our carpet (5 rooms at bout 1,500 square feet). The job was completed but sadly with some issues. I felt the price I had agreed to pay was too high for the work which was actually completed. Fortunately, Moe, the owner, immediately stepped in to rectify the situation.
Moe proved to me that American Tile and Marble take customer service very seriously. Moe gave me the choice to pay whatever I felt fair for the job even if it was nothing at all. I was not looking to get out of paying so I paid them what I felt was fair for an hour and a half of work.
I highly recommend American Tile and Marble and look forward to working with them again in the future!

I had 2 other companies and they both took a while to get back with me on a quote. Eric mailed and called me within a day. now that’s customer service. i was given a quote by giving them a layout of my bathroom. again with a quick response. thank you Erick. keep up the service and continued success will be there. the quality and workmanship were great! i love people that take pride in there work. whatever it may be. communication i believe is the key to success. and they communicated perfectly. and on time, what a way to run a business!

This place is awesome. Moe is a pleasure to deal with. His company redid our entire house when it comes to tile. They did an amazing job. The service we received was much more than we ever expected. He was personally involved to the very end to make sure we were happy. I thought service like that doesn’t exist anymore. The quality of their tiles and marble is very high.
Thank you again
Eric

This shop has lots of samples and a very helpful staff especially Vanessa. She helped me plan my master bath remodel. I definitely recommend it!

I am updating and revamping a previous review in which I was displeased with these guys. They have since followed up, come out to see us to make things right, and even offered to completely rip our shower out and redo it for free labor. They just want us to be 100% happy. Wally has been out several times and this last time he brought the VP Moe with him. It’s apparent that customer satisfaction is #1 to them. Thanks for the follow up ATMD!

Will go back again and recommend this place to family and friends! They got the best tiles and are more affordable compared to other stores! Not to mention, their staff named Vanessa was the best too! Helped us pick the best combination for our bathroom tiles!

This is an awesome place to shop your tiles. The customer service Vanessa and the manager Mike went extra miles to help me out. If they don’t carry the tiles in the store, they will get it for you once they know your taste, until you are 100% happy. Our bathroom turned out a «WOW». Highly recommend this store.

Excellent service! Vanessa really went the extra mile to assist me with the difficult task of choosing tile for my bathroom floors and showers.
After searching Home Depot lowes and other numerous tile boutiques, American Tile and Marble Design exceeded my expectations. Vanessa not only worked with my budget, she was also very knowledgable which made it easier to decide on the tile to use in my bathroom. Now my bathroom is very luxurious and modern. Very satisfied with my new bathroom! She’s gorgeous too which made my tile shopping experience very pleasant.
I highly recommend this company. You won’t be disappointed.

Do yourself a favor — DO NOT buy tile from here. If I could give this place ZERO STAR I would. There are a ton of other great tile places on State Street. Don’t waste your time or money here for two reasons:
#1 Their product is not what they claim it to be.
Our sales rep sold us 98 square feet worth of Carrara white honed 6×12″ tile and when we opened the boxes, HALF THE BOX WAS WHITE marble and HALF THE BOX WAS GREY marble. I don’t mean that half of the total number of boxes was different colored marble tiles. I mean that IN ONE SINGLE BOX OF MARBLE, half of the stack was white, and half was grey. See attached pic for proof.
#2 Their sales rep, Brad.
Clearly, I did not read the other positive reviews because our sales rep was not Vanessa or Eric. Whatever you do, DO NOT give Brad your business. He is nice and pleasant when he wants to sell, dishonest and dodgy when there is a problem after the sale.
Before I go into details, I just want to be clear on this one point: We understand perfectly that when buying natural stone tile there are variances and inconsistencies that exists within the stone. Furthermore, since it was a «special order,» all $ 900 worth of this white/​grey marble was nonreturnable, which we also understood perfectly when we paid. Rather than make a stink and demand that we return all of the marble, we sorted the grey tile from the white tile and decided to make the best of the situation: instead of tiling both bathrooms in white which was our original intention, we would tile one bathroom floor in the white marble and the other in the grey marble. Might as well stay positive over something we can’t control, right?
Back to the details — When we discovered that the tile was two very different colors, we called Brad immediately to try and figure out a solution since we couldn’t return it. Brad explained how natural stone has inconsistencies, blah blah blah, even though in this case it was a clear issue of two different colored tiles in the same box. My husband even posed the question: «Brad, would you put these two tiles in the same room in your home?» Of course, like anyone, Brad responded with «No.» However, he had the audacity to suggest that we should have bought 25−30% overage — not the standard 10% — in order to compensate for the mixed-​colored tiles that we had no idea about in the first place!
By sorting out the tiles, we needed more to compensate, so my even-​tempered, happy-​go-​lucky husband very clearly, calmly and nicely told Brad to please have three additional boxes of tile ready at his store immediately so that we could pick it up when we needed to instead of waiting additional days for the special order timeframe. When I called Brad two days later to tell him that we were on our way to pick up the three boxes, he said that there was no way he could get the tiles because his distributor doesn’t work on Saturdays and proceeded to blame my husband saying that my husband never told him to order the additional three boxes. Needless to say, I was pretty shocked. Not only because Brad lied to me but also because his demeanor immediately changed. He went from «Brad, The Nice Salesman,» to «Brad, The Jerk,» talking over me and blaming my husband instead of helping me solve the problem. Shouldn’t that be part of a good sales person’s job — to help? An honest sales person, yes.
Despite the fact that our General Contractor and I heard firsthand my husband telling him so, Brad vehemently denied this request, deflected the blame, and made a simple situation waaaay more complicated and unpleasant than it ever needed to be.
My husband and I are reasonable, honest and respectful people (and customers). But did we lose it? Absolutely. We did. As you can imagine, we were livid.
Had we known that American Tile and Marble 1) sells boxes of marble tile with different tile colors in them; 2) displays tile samples not indicative of their actual product; 3) choose not to disclose such an important fact to their customers when giving said customers their sales pitch; and 4) expects their customer to spend more money in order to compensate for the store’s own error, we would’ve never set foot in this place. Ever.
I normally only write positive reviews on Unilocal because what’s the point of always being negative, and good/​happy experiences almost never get written up. However, in this case, I can’t follow my own Code. What they’ve done is just wrong.
Take it from me — don’t buy from this place. You’ll be much happier going somewhere else just a few doors down.

The best place to get beautiful high end marble, medallions, tile and high end pieces. Vanessa and Eric are a Gem. Vanessa is very patient and helpful. We are remodeling our home without the help of a designer. Vanessa has helped us tremendously with her great eye for design. We are amazed by all of her recommendations and the end result. It is wonderful to know that as a client, I am able to feel at ease and confident with my purchases and the end result is one to be envied by all.
I wouldn’t even bother to tour any other stores in the area. This one is the best hands down.

I found this place to be very helpful. They have a variety of beautiful and unique marbles and porcelain tiles. Customer service was great. A young lady named Vanessa helped me and was very patient and helpful. They have beautiful high end tiles, medallions, and liners. I would recommend this place to every designer with a high end clientele.