Ambassador Escrow

I have 15 years real estate experience dealing with many many Escrow company. This company is the worst, mistakes after mistakes, errors after errors beyond what you can believe.
I am the buying agent.
1. Listing agent sent them info, never contacted me until I contacted them a week later.
2. Sent them earnest money, confirmed with me on the phone she got it, then told listing agent they never got anything.
3. Asked for fedex shipping label, then sent me wiring instruction instead.
4. They got buyers name spell wrong, told them about it.
5. They still got buyers name spell wrong after they made the change.
6. Sent me package for buyer to sign and had previous buyers name on it, told her about it. Never corrected.
7. Verbiage on the Deed was incorrect, I had to tell them how to correct it.
8. Missing Deed of acceptance, I had to tell them what needs to write.
9. Sent me closing papers to sign, some papers still had previous buyers name on it.
10. Missed the closing date because of their error. They had to record next day.
11. Finally closed/​recorded. Mailing address shown on Deed still incorrect despite I already told them wrong.
12. Commission checks/​final HUD packages went missing.
13. Commission check finally received, it sent to buyer’s mailing address instead of buyer agent broker address.
14. Checked what was recorded in the county, they didn’t record Deed of acceptance.
As of today, the last issue still haven’t resolved.
… and the nightmare continues…

Only Realtors & Mortgage People speak this Funny Language w/​Purchasing a Home. That Escrow usually can translate leaving the Buyer (s) Stunned. Especially when Purchasing a Bank Owned Home. Andrea & Her Team ACTUALLY ANSWER the Phone and invest the Time in your Transaction. Because of their Performance, My Buyers Closed Escrow 8 days ahead of schedule. In this Climate of over worked Escrow companies that is truly unheard of. on a scale of 1 – 10. They are 11! Thanks for Making my buyer (s) very Happy Andrea, and passing that Reflection onto my Team.
When Calling, ask for Esmeralda:-)
Reviewed by Paul Monte Buyers Specialist (949)954−0148

In the past, I have dealt with many different escrow companies. Some were memorable in a good way; some were memorable in an equal and opposite bad way. My experience with this company was such that I will use them time and time again. I have never experienced this high a level of attention to detail. This added with their personal touch that made you feel like you were dealing with a close relative rather than a business.
They made the transaction go smooth and curtailed potential problems before they became an issue.
Save yourself a headache and use these guys.

I am changing my original post because the owner did email me and it was a big confusion with my current agent/​mortgage broker. I was extremely frustrated as to why this took so long to close. My agent was pointing fingers at this company and I didn’t know who to believe. Ultimately I felt that although my friend is my agent, this company seemed to be the one who was telling the truth.