Adriana’s Insurance

I love this place… my sister and I always come here even though it’s a bit farther from where we leave… they always have a great service starting with the manager Juan and Maria Elena who are always helpful answering our questions. We give it a thumbs up

i love this place. i called to got quote from them and a person named Elizabeth answered me. She gave me manu different options. I recommend this place and i especially recommend you try to reach the worker Elizabeth.

It was a great help for me, they got me a really chep price for my car insurence. They have really good customer service.

El personal es hamable depende la persona, Pero lo que piden que pages es haveses mentira. Asegurase de hablar directamente con la compania que hallan agarrado Como su aseguranza. Y nunca pagen con sus oficinas porque Les cobran $ 10, estAn locos!!! Siempre pagen online!!! Es Un robo aqui con todo que triste que se aprovechen de la gente

Permítanme advertir a mis compatriotas de habla español que por favor no se dejen robar su dinero que tanto cuesta ganar en esta compañía. En primer lugar son in profesional quizás porque no tienen la educación y entrenamiento que requiere la ley, segundo el personal de Adriana’s son unos maniquíes que están ala orden de la mediocridad. Para que se entienda al final se termina pagando mucho dinero por una cobertura que no existe.

Their broker fee’s are way to high and their lack of communication in cost, with any change to a policy is incredibly unfair and outrageous in cost. Especially given minor changes. It is never communicated until you’re in a spot to expensive to opt out of. I agree, there are many, many different places you should go. It is in every parties best interest to avoid the additional fee’s. If the experience is awful, think of what you’re getting into if an accident occurs. I have very little doubt that your experience in handling a claim would be much better. If its horrible now just image what it would be like should anything goes south. Sorry Adriana’s, but you’re not doing a good job and, because of that your reputation is becoming more & more tharshed. It would most likely cost you way too much money to solve that problem, while attempting to keep your very unhappy and unprofessional staff on board, at all locations. So why do continue raking in vulnerable people, that are in a difficult financial situation, in a unknown hole once they arrive? Communication is far overlooked, as well honesty. It’s saddening to know that so many others have had an awful experience too. People come to you without a full scope of what your prices are, before-​hand. The minute that happens, unless the individual is desperate, it is just another way to upset others and, waste there time. Lastly, the minimal effort that goes into communicating any apologies just shows again, how little your costumers mean to you and your business. If taking a moment to respond is too much work, then your proving through your actions, how meaningless your «valued» customers actually are. Do you understand this Adrianna’s? I certainly hope for all that are currently enrolled or, are going too, read these reviews – especially if your going into a policy renewal process. Please know, there are so many, many better ways to go, just go away from there. I can promise you a better experience elsewhere. I too have used this service and, discontinued it after 3 months and, a $ 120.00 brokers fee. What I did, in all actuality, was pay for my mistake in not researching other ins.co’s. I went to renew again and, saw « Unilocal». And, Thank you Unilocal!I would never go back, now having the knowledge that I was one of many that felt identical frustrations. My hope for you, is that you save money and time, working with someone who cares about you and is not taking advantage of you, to pay the employees or, plans they cannot apparently pay, without causing others hardship. Terrible customer service and, terrifying that they still manage to keep people coming in – I feel for those individuals that are scammed or hurt by their business. I really hope they can figure out a better way to go, instead of making it so difficult, just for the few that have graciously posted the truth upon this sight. Here, stand only few, in which have had a ridiculous undesired experience; think of how many notations there would be from everyone that has documented on this sight prior. Please, don’t waste your money and time. This business only succeeds at hurting and frustrating and, costing people way too much for claiming how they can help you save in your insurance. For more professional advice, I recommended researching their business through the «better business bureau» web page. Their reports may solve any wondering in which investment you choose to make. reports prior to signing or, paying. It will lead you to a better conclusion, other than advice. Best of luck however, more lick will be needed if you choose to enroll… Please also view how every response is made by a simple cut & paste. Its the same comment every time however, in two years the low quality service and prices, have never changed. they simply state that they are «working hard on solving their problems». Its been 2 years (!) and all that were, still exist. Please, individualize your reply if you are «working so hard!», because you «care». From my experience, «care» is something I never felt or, experienced. Not once in the years prior. With these reviews being so identical, you just lost a customer that, would recommended more to turn their cheek and take the time find someone who really does «care». Sorry Adrianna’s but, it appears you cannot keep the commitments you make…

Lo barato sale caro!!! Muy mala experiencia tubimos con ellos. Despues de 2 años con ellos me chocaron mi carro y no nos quisieron pagar el golpe y Asta nos cancelaron la aseguranza sin mi consentimiento. No se la recomiendo a nadie.

No compren aqui es un robooo!!! aparte del mal servico cobran mucho y cuando tienes un accidente resulta que no te cibren nada, esta compania es un fraude informense bien antes de comprar un seguro con ellos!!!

i just got insured with adriana’s in santa ana! the honest truth is that they are a big scam!!! remember they are brokers so they are the middle man! so first of all you have to pay a initiation fee (broker fee) close to $ 250 plus a whole bunch of hiden fees like billing! ($ 15) every month we agree on $ 31 for liability each month well its a lie! the company they got me insured with is billing me for $ 49 each month and they charge you $ 10 fee to pay in their office!!! please dont bother! mexican people think they are getting agood deal and wont speake up!!!

They charge high brokers fees lie about the monthly payments, they say $ 15.00 a month which is not true at all they want the first high payment, than they charge to add cars delete cars they charge for everything. Unprofessional try to call them to ask about policy and get switched to three different locations.

I HATE this place. I drove by this place recently and decided to pay them a visit since I’ve previously heard their radio ads. I came in, took a seat after signing in, and a few minutes later some lady comes in saying she’s in a hurry, therefore she gets helped first. There is no structure to anything here, their customer service is awful and logically the only reason they managed to stay in business for so long is because of their ridiculously high broker fees. After I left, the manager spoke to the representative attending saying, «Mark him down as non-​insured and he’s only shopping around, coming in 3 – 4 times» in a very condescending and rude tone. It was my first time coming in to the office and this type of behavior is unprofessional and unethical. I was quoted a down payment of over $ 150 and a montly payment of 70. I told them I’d gotten lower quotes from other companies and their manager insisted it was impossible because I’m only 20. An hour later I walked out of different company’s office with insurance for 60 down and 43 a month. I would not recommend this place to ANYONE.

My friend recommended this company in general because they were «cheap, Mexican insurance». So I called the number to get a quote. I reached someone in a Covina office. Well, the closest office to me was in Anaheim. The person at the Covina office told me to tell them I was sent by her and that they would see me right away. 90 minutes later, I wasn’t helped. The seating system here sucks. It is not first come first serve. It is current customers come first, before any non-​appointment new customers. It should be appointments first come, first served.
Anyhow, I left thinking that if this is how they treat prospective customers, I can’t imagine how they would treat current customers if I had a car accident.