Lowe’s

Love Lowes Stores. Brought my dog in to the Amsterdam Store and was told nicely that only service dogs are allowed because of a recent incident. It’s a shame that those who train their dogs well have are put in the same category as bad owners. I will keep supporting my San Diego Lowes but will go to Home Depot in New York.

Customer service is superb at this location. Their management at the customer service desk is more than I would have expected at a big box store. I’ve had several problems (no fault of theirs), and they’ve been extremely helpful in fixing them, no matter how much work it took, to make sure I was happy. No coaxing or negotiating required, and they’ve always been super friendly the whole time.
Their prices are usually (very slightly) cheaper than Home Depot on many items, but it’s really pretty comparable. In terms of ease of use, it’s kind of irritating to me that they only have one entry door, and the exit door doesn’t open when you approach it. First world problems, right? Heh.
As a note to contractors and professionals, their Pro services (such as their volume discount) are a little better than Home Depot. They offer cheap shipping to the worksite (something like $ 75 for the whole order), and their bid room gives better deals the first time you put your order in. Home Depot was able to beat their bid room after I brought Lowe’s quote to them, but it was a lot of hassle, and not worth the time. Still, Lowe’s bid room often offers less than 10% on most items, so I’ve found that it’s easier just to get 10% off coupons instead. They still worked with me patiently, and matched a few prices I didn’t expect them to.

This place is great if you have all day! We ordered on line for in store pick-​up. It took over 20 minutes for them to find and bring forward the item! We have trouble because the individual Lowe’s stores seem to move their merchandise around. I know this is supposed to make the customer want to buy more, but it only serves to make me want to leave the store and go where I know the store and can get my list done and be finished shopping.

IF 0 stars were possible — that would be the number of stars from me.
Today I had painters at the house, needed more paint.
They told me be sure You get the same finish, same brand.
I brought the paint to the counter and told them the colors I needed and they said I was free to continue my shopping. When I returned, I did not see my cans and they explained they messed up and used their premium paint and they will give it to me for the price of the other.
I told them I needed the same finish, same brand as this was to be the second coat. The friendly ‘knowledgeable’ customer service attendant at the paint desk said as long as you are not mixing them it will look much better than the paint I originally brought to the counter.
Long story short they LIED to me.
Upon returning to the store to get the correct paint, they were already mixing the 3 that I originally wanted.
Not only did they LIE, they knew I would be back to replace them!
How does Lowe’s remain open with this kind of customer service ??
They told me — sorry for the inconvenience — I told them — it won’t happen again as I will NEVER return to another Lowe’s ANYWHERE.