Sears Auto Center

I have been coming here for 4+ years and there is a reason why I keep coming back! They’re awesome here! I don’t know if they’re the cheapest in the area but their customer service is great! Honestly I think I’m ok with paying a little more for being treated properly.
I am no mechanic and often have no idea what’s wrong with my car. I’m that person that goes, I think I hear a noise but I’m not sure if it’s normal, where it’s coming from, and when it started. Luckily for me, the guys and gals here have always taken great care of me.
They are pretty honest and upfront about 1) making appointment/​availability for the day, 2) problems/​potential cost, 3) estimated repair time where they almost always finish on time if not early for me and 4) discounts!
Finding a mechanic can be pretty daunting when you have no idea how cars operate. You almost always fear that you are getting ripped off. However, this was not the case here.
For all my fixes that were labor intensive, they always showed me how things are supposed to look/​operate and then the condition of my car. Not only that, but I like that they give a cheap fix and a full fix option. We’ve all been there– there are times where we can fix it properly and other times where we just need the car to be functional. I would say 90% of the time, the staff would find a coupon for you without being asked!
There is a nice customer waiting area if you like to stick close or if the weather is less than friendly. No wifi but there is a TV and vending machines. Otherwise, there’s a few restaurants and shopping places within walking distance.

I needed new rear brakes and they were able to squeeze me in the same day I called. Prices were affordable, they told me it would be an hour and it was done within the hour. I would highly recommend them for future repairs!

Brought my sister’s car here for an oil change and the process went very smoothly. In an out within a half hour, exactly how long they told me it would take. They tried upselling with an oil change double the price but I didn’t fall for it. They swore that the majority of their customers got the $ 45 oil change but I have never spent more than $ 25 for one in the past so I decided to stick with the basic change. The car has been running great ever since, so I am sure it did the trick. I wish they had a little waiting area while they worked on the car, luckily there are a few stores within walking distance to kill time while you’re car is in the shop.
The second time I came here i was very impressed. I have been having serious issues with my jeep for some time now. Long story short, my head gaskets are cracked so I need to fill up with coolant regularly. For whatever reason, my oil keeps depleting faster than you could imagine, so I need to regularly fill that too. I popped in the other day to get some more oil and they didn’t charge me a penny. I thought that was considerate and it solved my problem temporarily. I will definitely be coming here for future oil changes.

Found and installed a new battery quickly, a little slow before taking the car back into the shop though

Great job. They found my tire, had it here the next day and the cost was far less then what Ford wanted.

One of the worst experiences i have ever had a an auto repair facility, coupled with a corporate experience that left me enraged, with out a car for over 3 months and a bill of over $ 400. How did this happen? I brought my Diehard battery in for a routine check, and the technician installed it backwards and fried my alternator, regulator, multiple relays, fusible links, and glow plugs.
I got a signed affidavit from the «acting» manager that stated that their tech had botched the job and the next day contacted the real manager who told me to take the vehicle to a dealership for repair. I have a fairly rare care so it took some time (2 months) to get all the parts and get everything working again. During this time I stayed in constant contact with the manager and he assured me that sears would stand behind their word and would pay for any repairs as well as a rental car for the time that I was without my daily driver.
the day that the car was fixed I called sears auto on niagara and found that the manager I had been working with was «no longer employed by sears» and that they were not going to pay for any repairs.
I was enraged because between the repair and rental car the bill was
$ 3,100.00
they had to refer me to their insurance company to handle the claim.
I took me a full month of arguing with the insurance company (sedwick) and the best I could get from them after filling a small court claim was to settle for $ 2,550.
sears cost me 3 months and $ 450.
If I was you I would go anywhere but here