Oh My Dog Daycare

Never again. I brought my Siberian husky here, and he just needed a bath. He had hip issues and I told them that he may get nippy if you are too rough, so to be sure to muzzle him when combing near that area.
They called me back after dropping him off for a few hours. I come in and the man at the counter was SO rude to me, telling me the groomer who worked with him had to go to the hospital for stitches because my dog bit her. I asked if they muzzled him like I requested, and they did not, stating I «must not have told the right person». BS. I brought Jack (my dog) home, after practically dragging him out of the door with his tail between his legs. After him being home for a little bit and petting him, I found two HUGE bloody scabs under his fur (which by the way was all matted). I also see other reviews include injury. That’s horrible. Don’t really know why he would have any scabbing from a bath. I tell everyone I know with pets to steer clear of this establishment.
Oh, and my dog smelled like a grape. Not really what you want your dog to smell like, just saying.

I love it here! The staff is friendly and they do a great job grooming my dachshund ! They seem to be on the higher end for cost though…$ 35 for a bath on a smooth coat dog :/.

I take my tiny dog here for daycare — first, it’s the only daycare I could find in the area that only accepts small dogs. My dog weighs 9 pounds and while she holds her own with the big dogs, accidents happen with big dogs, no matter how well intentioned they are, and I feel comfortable leaving her around fur babies her own size.
Speaking of comfort, the webcam. I love being able to see what she’s up to via the webcam while I’m at work. I probably sound like a crazy helicopter dog-​parent, but I’m ok with that and here’s why: our dog came from an abusive, neglectful hoarding situation. It took us months to get her to trust us, more months to get her to trust our friends and family, and a year and a half in, we’re just starting to get her to warm up to people she doesn’t know. I was terrified to take her to daycare at first, because we didn’t want to lose the year and a half of work that we put in to making our dog happy, healthy and not neurotic because a daycare employee treated her improperly. So for the first few visits, you better bet I checked in every half hour to make sure she seemed OK. She’s been through enough.
Not only do I have the webcam to check that she’s being treated well, I have her reactions to gauge her experience, too. She can’t tell me if it went well or poorly at daycare, but she gets SO EXCITED the minute she realizes where we’re going, and wags her tail and cries when we get in the parking lot because she’s so excited to get out of the car. Clearly, they’re treating her well.
Let’s also talk about convenience — I drop her off in the morning, ask for her nails to be trimmed or her teeth to be cleaned (because they’re also a groomer), and by the time I come to pick her up, she’s all trimmed and cleaned and tired. It’s perfect. The prices are a little steeper than a pet store groomer, but they also got her nails much shorter — without cutting the quick — and the convenience of not having to make multiple trips to multiple places is worth its weight in gold. If I had time to run around town, I probably wouldn’t need to take my dog to dog daycare.
This is a long review, but if you also have a strange, tiny and broken but loveable rescue dog who you’ve JUST about gotten around to normal, hopefully it will be a helpful review.

read all the negative reviews-​lots from disgruntled former employees. I needed a groomer to be available on one days notice. They were able to accommodate me on a saturday and did a great job getting my lab/​huskies undercoat under control. no smelly perfumes/​just a clean dog. not cheap.yes, I hear others on the owner’s deportment. perhaps she wishes she was in the movies instead of running a business where its so important for the customer to feel number 1

My dog Rasta had a ball there all week. They open early and close late. The dogs nuts around until nap time, then nuts around till dinner time. Great place and people.

Only reason it’s getting 2 stars is because at first we had a good experience and then we noticed a large turnover in staff and our visits went downhill. Our dog was not coming out the way she looked before. She wasn’t cut to our liking anymore even though they had pictures of previous jobs as they post to Facebook without asking.
Bought a Groupon before and they also would not honor it.
Gave them one last shot and the very last time we had our dog there, recognized nobody on the staff that used to handle our dog and we picked up our dog and noticed she had a bloody lip. They blamed it on our dog that she must have scratched herself. Not too sure if I totally believe that.
We no longer go there.

I have been a long standing customer of OMD utilizing their services for 2 dogs, and recently bought a Group-​on to use at the next visit. Although there have been several staffing changes at OMD over the last several weeks — including groomers that I specifically used — I wanted to continue my support of the local business.
On Thursday, June 25^th I scheduled a grooming appointment for my dog, Sadie. At the time, the receptionist did not ask if I would be using a group on, and I didn’t mention it. When I brought my dog in today for her appointment I was greeted by the manager who said «you’re early, you’re groomer isn’t ready» — the appointment was at 10:30am and I arrived at a little after 10:00am. Not the friendliest welcome. I proceeded to give her my Groupon and at that time she advised me that she would not honor it for today, as the «group on groomers» weren’t there. I told her that no one asked me at the time of scheduling about the group on, and since we were already there — and I was a long time, repeat customer — could she honor it. She said no, but that I could pay the full price for today and use it at another appointment. I told her that her reasoning made no sense, why would I pay full fee when I already paid for the service via group on? She again talked about the «Group on groomers» who it turns out are novice groomers getting practicing on dogs since the Groupon was purchased at the lower price! I asked her if she was really going to lose out on business for $ 12 (Groupon was $ 20 and full price is $ 32), and offend a repeat customer who has 2 dogs groomed there — one being a large breed thus more expensive — and she actually said yes! I commented on both her lack of savvy business skills and lack of customer service and told her that I would never return nor recommend.
The owner of OMD needs to wake up and take a good look at her staff, perhaps some management training is in order.
I urge anyone to re-​think taking their dog to this place. I am going to use Lauren’s Lavish Pooches going forward!
Update on this review: the owner called me but instead of rectifying the situation or recognizing that her «manager» may have been able to handle it better she told me that groupon services are performed by «bathers» not actual groomers and then told me that groomers can charge up to $ 40 an hour — come on, does anyone believe that? When it was obvious that the apple (manager) does not fall from the tree (owner) I hung up on her. She then called me back and told me that I was «nasty.» I am blown away, I can’t imagine this business will be around much longer. Strongly urge others to get recommendations and read reviews!

Sadly I also agree with Jason. I got a living social coupon to and read the reviews I was hoping they would be good because it was so cheap. But as stated owner was very rude, building did not seem well keep and when I got my dog back he smelled like suave hair shampoo. Defiantly will save my money and take him somewhere else next time.

I can’t believe the review below! I came here with a LivingSocial voucher for nail trimmings and it has been nothing but a first class experience. The staff was very attentive and helpful and we were treated very well by the staff and owner. I will definitely be bringing my dogs back here in the future.