Enterprise Rent-A-Car

What an easy experience. Booking was easy, pick up was easy-​and, you guessed it, drop off was easy as well. And a university discount, what more could a PhD student ask for:)

They pick you up 1 out of 10 times you ask for it citing they are busy you go there and you do not see them picking up anyone. Whats the point of boasting we Pick you UP when you’re not going to do it .so stop saying that. Very unsatisfied with there service you book a car they will call day in advance to confirm you get there, you wait for your car. 3 times in a row. The car I got after 1 hr need servicing & they asked me to get it done before I drive really? I am not your employee. 2^nd time I asked for a van got there & they were out of it even though I confirmed twice in 3 days. 3^rd time I got there as usual they refused to drop me off. Then the guy said the car will be there in 2 mins it took full 30 mins to showup. Then he decided to clean up as one of there employee was driving it, kept me waiting for 1 hr telling me if I leave they will close wtf? all the while repeating it will take 2 mins. really you cannot calculate time? then after 1 hr they give me car with ½ or so full tank, telling me to bring back at the same level of gas. They have respect for other people time, they will work according to here schedule and they think they are doing you a favor although you are the one paying. AND there Answer for everything wrong is I WILL give you 10−15% off on your next rental. who cares about next one, if you cannot get it right this one why would I want to do it with you? but sadly Company has a agreement with them so there is limited choice I might have to rent with them again or I might go to the airport next time.

I rent from this Enterprise location any time that I need a car and they are always fantastic! The employees are courteous and although they seem a little understaffed at busy times, they work hard and always get me on the road in good order. I will continue to turn to them anytime that I need a car.

Very unsatisfied. I reserved a full size car online and was given a compact. Despite my USAA membership the employee tried to charge me the underage fee, and then she argued with me when I pointed it out. They charged my credit car for two days when I had the car for less then 8 hours. I was never given a payment receipt. It has been almost two weeks and they still have not credited my account the money they owe me. I have called 3 times now to try and fix the issue. Poor customer service and incompetent employees.

Pros: Rented a car for 8 days through their website. Process went quickly and smoothly. Upgrading to a larger model from the one originally requested was very simple. Car was in newer condition with about 30K on the odometer. Turning it back in was a breeze as well. Spoke with about three different employees, all of which were helpful in answering my questions. On top of that none of them were pushy or had sleazy sales tactics.
Cons: while doing the walk around inspection before renting I noticed the trunk was very dirty. I pointed this out and they vacuumed the car before renting to me. However, after I drove away I started noticing the interior had not been vacuumed throughly either. Looked to be a good amount of dog hair which made me think maybe they didn’t clean it at all before turning it over to me. Also, gas gauge was at ¹⁄₈ of a tank. Was told you just need to bring it back with as much gas in it as when you rented it. Thought it was kind of a pain to calculate how much gas we should put in to end up with ¹⁄₈ tank.