On the Spot Pet Care

For the last three years our dog has been boarded here for every vacation he could not come with us. He is always excited to visit. Ryan and Lisa are great. They really care for our dog and really seemed to know him even after his very first visit. He has had stays with them for up to 10 days. Fantastic operation which our dog really loves!

I LOVE on the spot! It is such a friendly environment and they take such great care of my little dog! They make sure she is comfortable and will always hold her up front so she’s not scared. They are so loving and caring for all animals! Worth every single penny I pay!

I bring my German shepherd puppy to daycare here several times a week when I have a long day at work. She loves it here so much that she gets excited when she sees where I’m driving! There are always fun activities for the dogs. They take amazing care of her and my mind is at ease knowing she’s at a place where they truly care about my pet. They trimmed her nails once and did a great job. I’ll definitely turn to On The Spot for grooming and boarding services in the future!

I just picked up my two dogs. My big dog has a bite on his side that is bloody and deep. My little dogs nylon carrying case was chewed up and the zipper is ruined. My neighbor took her dog in with mine and her dogs collar and tags are missing. The place smells awful and it is unfit for dogs. Never Nerve take your dog to On the Spot Pet Care.
Just received word from credit card company that she disputes the lack of care provided and believes she deserves payment. I paid to have my dog injured and carrier destroyed. DO NOT TAKE YOU PET TO ON THE SPOT PET CAR.

We took our two little pups there last weekend to be watched while we were on vacation and was extremely happy with the staff & atmosphere. Our dogs are very antisocial and do not get along with many other dogs, and the staff knew exactly how to handle them and ease them into the situation. They are always bathed when you come pick them up and all their belongings are organized and waiting for you! The staff truly get to know each dog and cares about them. The next time we brought them they knew exactly who my pups were and how to handle them. I will not go anywhere else. Thanks!

I wanted to like this place because it is close, they have good reviews and a friend knows them.
The staff were very nice throughout but I am afraid my dog came out of there with the ugliest haircut I could imagine. He is a 6 month old Havanese which is a long silky haired breed. I was nervous to begin with when the worker started talking to me about what length I would like him shaved. He also seemed to be confused on the breed as he kept calling him a Shih Tzu after I told him repeatedly he was Havanese. I explained I wanted them to just even up his long hair and remove some mats that had formed around his neck and ear. He had been recently neutered and had to wear a cone for two weeks and it was pretty tough on his hair. The night before I spent some time with him having finally gotten the ok to remove the cone from the vet and brushing out his mats. I removed about 80% and figured the remainder would need to be carefully clipped out. I was pretty confident I could do this myself but thought a professional groomer would have more experience making it look less noticeable. I got a call mid day saying they had to shave the mats out and would I just like him totally shaved so it would look even. I came down to the shop to see what was going on and found they had shaved a large portion of his neck and the back of his ear to the skin to remove the mats. The rest of his coat was still beautiful but now he had this horrible hole. I was disgusted and suspected that it was the result of a busy day and a desire for a quick solution, even though I was paying top dollar price. I asked if they could taper it in some way. They suggested a few options and I left with the instructions to leave him as much hair as possible but make the shaved portion blend in. I came to pick him up and found him shaved to the skin all over except his ears and tail which had comparatively, ridiculously long hair. What was worse is the shave wasn’t even with sprigs of longer hair all over. One ear has the back shaved while the other does not. He looks like a sickly creature from a rescue program instead of an AKC registered purebred. The groomer volunteered that the cut wasn’t very even but if I wanted to bring him in tomorrow she would even it up. I paid about $ 50 for the horrible cut and left. I don’t think I want to return even to have them fix the poor shave job. Now it will take months to regrow his coat.
So in conclusion I give them two stars for being very nice throughout and treating the dogs well. If you have a dog that basically just needs a shave once in a while this place might do for you. If you have any breed that has a long coat they don’t seem to have a clue how to care for it. I would say that they are just not very competent groomers in general. As a reference I had him trimmed at PetCo a few months earlier with a few mats that were almost as bad and they did a fine job. I thought that grooming operation was nothing special but apparently it’s a cut above these guys.

I recently started taking my dog there for daycare. I was worried about how he would interact with the other dogs (learning to greet dogs and socialize with them is something we’ve been working on). I’ve been to other places that require your dog be super obedient and friendly. They were so nice and accepting and assured me after his first day how well he did. I like that even just after the first day they knew is and welcomed my dog by name. My only issue is the hours. They open right at 8 and luckily my job is okay if I’m late. But it would be nice if they were open a bit earlier so that I could drop him off and make it to work on time. Other than that I honestly would recommend them to anyone!

Pretty good place for grooming. Customer service was good and the facility looked okay. There were some dogs that looked a bit spooked so that worried me a little but my girl puppy came out just fine: happy and clean, and my boy puppy didn’t seem to have a problem with the people there either and was actually playful with the staff. I might go back again if their prices dropped a bit.

Lori and her staff did an amazing job! My dog was crazy matted and dirty and when I got him back he was clean, cut perfect with his teeth brushed and even breath spray! I am fully in love with these groomers.