Auto Farm Buick GMC

These guys tried to sell me a 2013 Tahoe for the same price of a 2015 Tahoe. $ 56,000. When I did my research and found that 541 sales of the same vehicle have been sold in the last 30 days for around $ 34,000.

**UPDATE** After a few months of going back and forth the dealership honored the original purchase agreement and my vehicle is now certified. Also, I have learned the sales manager is no longer at the company which is probably going to be a good thing for their organization.
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The sales manager, Rick, is unethical. We recently bought a 2013 vehicle that we were told was a certified. It was easy to believe the vehicle was certified because it had a «GMC Certified» logo on the front license plate cover, in the glove box, and hanging from the rearview mirror. Additionally, Rick told us the vehicle was certified and touted the benefits of having the extended coverage and service by buying a certified vehicle.
Rick is now saying that the vehicle is not certified. He says that they «couldn’t pay for it.» Additionally, he is trying to claim that i somehow declined the «additional warranty» that he says is the certification. Bottom line is he is a liar and i would stay as far away from Paul Lankford GMC as possible. Issues with ethics and honesty start at the top and the General Manager is unethical and a liar.

Bought a used car from this dealer over the internet. I dealt with the Internet sales person Byron. He got right back to me after I sent an email to him. The sale was quick and efficient… initially. On that aspect of things I would have purchased another vehicle from them. I purchased the vehicle from out of town. It took me a week to be able to go out and pick it up so I expected everything to be ready to go when I got there. For some reason the car wasn’t cleaned and they had to do that and also they had to get the paperwork ready. Thought both of those things should have been done before I got there, especially with a week lead time.
Byron brought the car around for me to get on the road, I had to drive 750 miles and there was a snow storm rolling in so I had get going. He told me the Tire Pressure Monitor Sensor (TPMS) was on on the dash board so they put air in the tires for me and he said the light would go out in 10 Miles or so. I bought the car AS IS and I understand what that means. Once I got on the road and traveled a half hour or so the TPMS light was still on and the car had a pronounced vibration at certain speeds. I figured a weight was thrown or something and a wheel got out of balance. I couldn’t go back to the dealer so I pressed on. I got somewhere where a tire place could look at the wheels. The first place didn’t have time. I traveled some more and got to a place that could look at the tires. The guy that looked said the tires were all bad due to the tires being «toed» and the wear indicators on each tire were gone and it was illegal for him to do anything except replace them. He also mentioned that there was a nail in the front right tire which could not be fixed either. He said these tires had to be replaced. Upset, I pressed on. I finally got home and two other tire places said the same thing as the other place. The last one being Costco. All said the same thing and also they all said the dealer should have never let the car leave the lot in that condition. When Costco replaced the tires they found the one with the nail in it and they found fix-​a-​flat had been sprayed in the tire which ruined the TPMS and damaged the inside of the rim.
Again, I understand that I bought the car AS IS, however, after hearing all the different tire places say the same thing about the dealer I was upset. I figured I could have gotten a car in that condition off of Craigslist. Byron got me some money for reimbursement, they were to pay for an alignment, one tire, and the TPMS, which was $ 310. they sent me $ 210 (not sure why they stiffed me the $ 100 and the reason for the poor review) nowhere near the $ 1000 cost of getting that car road worthy. When you buy from a dealer, new or used, you expect the dealer to go through the car and make sure there is nothing wrong with it. Again, something like this is Craigslist quality not dealer quality. What really bothered me the most was that the service manager and the general manager both questioned my integrity and intelligence.
Bottom line… This is just a typical dealer with a typical general manager. If you are buying a used car from this dealer bring a mechanic. Can’t say anything for buying a new car. But I would never ever bring my vehicle into this dealer for service. Never. Nor will I consider another purchase from them. The general manager and service manager can’t take responsibility for there employees actions or mistakes. It’s too bad car dealers don’t get the fact that if you treat your customer with respect they probably will return to use them again.

Went in to buy a used Ford truck I found on Paul Lankford’s website. Dealt with the on-​line salesman for the process. Right off the bat was the typical sales pitch «well, we have someone else looking at this so you better act quickly.» The salesman informed me he had a Chevy on the lot that was a better deal, but I was once again pressured with story that «the other salesman’s family member was coming that day to purchase it if I decided not to». I HATE these games that dealers play and this dealership is no different than any other. They will feed you any story to get you to buy.
This On-​line Salesman in particular also does not follow through with things he says he will include. I asked for an owners manual for the truck since it was missing. He said he would order me one, no problem. I made 4 – 5 calls in the coming weeks, he fed me a B.S. story that they were on back order. I wanted to see for myself so I called the Chevy dealership across the freeway and they had them in stock. There was no back order and this salesman had no intention of following up on his word. To this day (8 months later) still no manual.
We discussed price back and forth and settled on a price including tax, title and license. I explicitly stated «NO ADDITIONAL ADD ON’s, I want this price out the door… period!» The on-​line salesman agreed to this and said no problem, we will write it up this way. I returned that evening to sign the papers with my wife to find that the Finance guy had drawn up the papers with LOADS of additional fees. Some Theft Recovery B.S., service contracts, dealer fees, doc fees, etc. This added up to a couple thousand of dollars above and beyond what we agreed to. You WILL GET RIPPED OFF BY THIS FINANCE PERSON! I even had my loan pre-​approved through my credit union, all I had to do was sign on the dotted line. And where was the salesman at this time you ask… as expected NO WHERE TO BE FOUND. Once again, not following through on his word and our agreement.
My wife and I were pressured into the extended warranty. At this time I just wanted to leave, I was pissed off and frustrated at what was happening. Finance guy said we could always cancel the warranty in 30 days for full refund if not fully satisfied. We left it on the contract, signed on the dotted line and left with the truck. They were locking the door and everyone was leaving as we walked out. The very next morning as they opened their doors I called and said I wanted the
warranty removed from the purchase contract and refunded to me. I was told that papers were already submitted and I would have to get the refund from the service contract company now. This would take 2 – 3 weeks to refund. «SERIOUSLY, I just signed them last night as you left the bldg! How is this a done deal???»
I then got jerked around for 2 more days, there was apparently a paper I had to sign and fax to this warranty company before it could be canceled. I had to go into the dealership and sign it, they could not fax or email it to me. I went to the dealership on my lunch break on the same day they told me to come in, mysteriously… the finance guy was gone and no one knew where the papers were. I was told to come back the next day. The next day I went in and signed the paper with a lot of attitude from the fiancé guy, like I just put him out.
I have waited for a few months to see how things went with the truck. As far as the vehicle goes, it is solid. No service issues, no hidden problems. I am very happy with the actual vehicle now that I have it.
If you end up buying from this dealership beware of all the hidden fees. Get an OUT THE DOOR price IN WRITING and bring a check from your bank. The dealers loan protection programs also have incentives to the dealer, where your credit union will not charge you these fees. You will save hundreds, if not thousands, bringing your own check from the bank.
I will not be buying from this dealership again. I will not be recommending any coworkers or family members to shop here. This dealership uses all the same smoke and mirror tricks as every other bad dealer. They are not customer oriented at all.