Safeway

Dead bird. That’s right. There is a dead bird on the roof of Safeway, above the main entrance and about 30 feet to the left. I have mentioned this to many managers and even called their customer hot-line…at least six times!
This is an aesthetic issue and probably a heath issue, as the bird continues to decompose and will eventually fall from the roof and onto an unsuspecting customer.
Safeway doesn’t care about its customers.

Off with all the bad reviewers heads!!! This american canyon safeway is the best I’ve experienced and I’m not just saying that because I’m a american canyon resident! I live safeway despite their most of the time outrageous prices. All of the layouts and products are the same… even when I lived in texas and safeway was called tom thumbs. I’m not gonna lie… safeway and tom thumb stores are notorious for LONG check out lines ALWAYS This might be my only REAL complaint other then the prices when things aren’t on sale. Every department usually helps me out whenever I seek help. The meat department does a great job and surprisingly does the fruit department as well. Gas is always the cheapest that I can find around.

Not certain of the woman’s name in the deli this morning, but obviously was not very happy about being there. For starters, she was making sandwiches for the gentlemen in front of me– he was having a hard time explaining his order, so he passed the woman his phone so she could read his order. I politely interrupted and requested that she change her gloves right away, before touching any of the items or surface, as cell phone carry more germs that public toilets do. She was quick to snap a response to me, «I’m just checking his order!!» Which as that’s fine, but please be courteous and aware of what you are spreading. She doesn’t know if this is someone who takes their phone into the bathroom, maybe they don’t wash their hands? Who knows
Part 2 — my turn to order– I ordered 4 breakfast burritos — she let out a heavy, loud sigh, and possibly an eye roll– but I couldn’t tell since she was wearing glasses. I am then told «Well I only have white egg .» It was a toned in a way as to possibly get me to change my mind about ordering. I informed her that the white egg was what I wanted anyways. Then I was told «well, I’m only going to make 2 at a time.» Okayyyy?
I’ve ordered this burrito from other Safeways, and never had I had someone make it the way she does. Nothing was heated prior to going in the wrap, and she neglected to add the sauce. After she wrapped the first one, I asked if she was going to put the sauce on after it was heated? She said «well. You never said you wanted anything else on it!» Ummm the sign above even says it comes with Ranch sauce on it
Once all 4 burritos were wrapped (about 15 min later) they were all 4 put into the oven on the same sheet — which is fine, but they were literally only in there for about 30 seconds.
One last final thing that is a bit unsanitary — the price stickers. Please stop printing the labels out and placing them on your clothes! It was so gross to open my burrito and see the lint and hair that stuck to the sticker. Your black sweater is pretty, but I don’t want it as a part of my food.
I’m not trying to get this person in trouble– but this is more so to create sanitary awareness. I was polite the entire time I was there, and even kept a smile, asked how this persons day was going, etc. it didn’t matter– she is obviously just very unhappy and should possibly be moved to another department (where customer interaction isn’t involved).
I would leave the persons name, but she wasn’t wearing a name tag. Older, thin woman with glasses.
I won’t be ordering my breakfast from this location, but will continue purchasing my groceries here.

To Maria in the Deli: if you don’t want to to work that day, stay home and let someone that wants to work come in. It’s called customer service, and that’s what it means. Smiles and polite behavior are expected. Also, perhaps you’re only making sandwiches, but that doesn’t mean that you shouldn’t try your best. Nothing worse than a bad attitude from someone who isn’t even trying. Smile.

Let me explain. Over the past few months when I check out my cashier smiles asks me if I found everything. We exchange pleasantries. I have then been asked to take the time and go online to do a survey. And I do because I usually love my store. Today there is really something off here. The staff were nowhere to be found in produce. The butcher requested them twice and No one ever showed up. So I gave up on finding my produce. While waiting almost 20 minutes I did notice the maggots and the flys all over the sweet yellow onions. At check out I went to complain and he tells me he will pass it on. I asked him if he could send someone to get me a few sweet potatoes. He stated they were short staff. Very to the point almost abrupt. So ooooooooooo I give up on you safeway of American canyon for a while and I will be driving the extra distance to safeway vallejo on redwood. You have lost my confidence. Oh and the meat that expired 3 days ago didnt look so hot either even at 50% off. Hope you clean up your store.

When are you going to appropriately staff your store? Every time I come here, the lines at so long. Coming here today at 8:20 PM on a Weekday and there are two lines wrapped around and merged together that has at least 40 people in it?! This is impossible but it’s true! I hardly ever come here and when I do, I have walked back out. I feel sorry for the employees at this store. I’m not going back to this store again.

Most likely the best Safeway and overall grocery store in the area. Much improved since management put more cashiers on throughout the evening. Glad to see the strides to upgrade the fresh veggie organics as well, if they can get their meat dept on par!

Needed gas and I like getting it on the way back home from a Napa trip. Gas is cheaper here and if you pay cash. Credit prices are a bit higher.
I paid $ 3.099 for Unleaded Gas. 12.36 gallons for $ 38.31 bought Sat 6÷27÷15 Charged it.

well I asked a «worker» if they had a tie dye kit okay. And she was like no. And I was like okay then. Then I walked around all the isles and saw they had 2 tie dye kits so unhelpful

So not ²⁴⁄₇ everytime I try to come late at night all the doors are locked. Before I left people where waiting outside and one guy just left. Other than this I usually like this store but I’m done.

Staffing– poor to nil. Been standing at deli for about 15 min waiting for service. Checkout lines regularly extend halfway down the aisles.

Worst safeway ever. been here hundreds of time and it never fails to be the worst… so much so that I felt the need to vent on Unilocal.Never enough cashiers, deli service is slow, employees take their sweet ass time doing anything. They definitely do not cater to the customer. I wish there was a Raley’s in American Canyon

The only reason why this Safeway is open is because of its gas station. Without it, this place would’ve been closed a long time ago, especially with the Walmart Super Center up the street. I went to Safeway for a bottle of cooking wine yesterday and while at the cashier, the cashier stated, «Date of birth!» No «Hi, how’s it going, etc.» The dude looked like a typical «Thug» with tattoos all over his arms and neck. Then dude said, «Here you go man» while giving me the receipt. He acted like he was «Tough shit» and too cool to be here. Apparently, he forgot that he is a cashier at Safeway and not a «gangsta» on the streets. SML…

The staff is very friendly, and they don’t seem to be ever be out of anything I need when I go in. It’s always very clean, except I’ve been to the bathrooms at night, and sometimes they look like they’ve been ignored all day: no toilet seat covers, Toilet paper or paper towels. So that can be frustrating.
The only real downside is the deli area. It’s taken upwards of 15min for one sandwich to be made. I’m counting from the time I order, I don’t include the waiting in line (which also drags). It’s really a crap shoot in regards to who makes your sandwich. Some are pros, and some need to get more practice in.
And the best part: the gas prices.

This place is close to home. .most of the staff is great (with exception of the booth courtesy clerk) sometimes i get great people at the registers its a hit or miss but the produce people are great! Flowers suck. …die quick…

Best gas station best price and great service Fast Service only 2.21 for gallon :) thank you sefwey lol

Micro Beer Selection Blows
I come here. But! When we need good beer we go to the Raleys on 29. It’s further, but worth it. You can tell nobody with any passion for micros runs their beer dept. In fact, it’s obvious that the distributor reps do exactly what they want with it. I finally got sick of settling on Racer 5 and Lagunitas and now give my money to Raleys.
Literally, their stock position NEVER CHANGES. Same thing every time. Sam Adams and Budweiser own their craft section. So sad.

Safeway doesn’t carry much
passed on that option. gas is 2.44 w/​card. addicted to costco’s top tier gas (2.39) passed here too.
safeway carries their own «artisan breads» breads now. much better
went with 3 of their bagels (.69)
–everything, onion, dutch crunch
toasted up crunchy, bland flavoring
slight onion taste, everything just sesame seed taste
crumbs:
–many lines open
–always looking for the fastest checkout lane.:

After a depressing breakfast burrito from the Fairfield location, American Canyon takes the best breakfast burrito making skills hands down!
I’m not much of a Safeway gal, but after Brian introduced me to their breakfast burritos, I’ve been hooked ever since! The burritos are affordable, $ 2.49 a piece plus tax; plus, you can customize it. Usually I put sausage, egg whites, potatoes, and chipotle sauce; however, you can add some veggies too to give it more «umph!» Be aware they only make the burritos from 6 – 11 AM. The customer service here is pretty friendly, but if you’re impatient and on the go, this would not be ideal for you.
On the other hand, the American Canyon Safeway is still in pretty great condition despite the earthquake that happened a few weeks ago. A lot of the items are stocked neatly, and it’s easy to navigate throughout the store. Again, I’m not a Safeway gal, but the quality of the breakfast burrito at this location makes it worth the trip.

Was supposed to be a favor for my sis and just a quick bakery pick-​up… So I’m waiting in the car while hubby goes to pick up the cakes. Turns out, the Bakery dept didn’t have the cakes ready on time. When it was completed, they weren’t what sis ordered. Then, the manager offered a price adjustment but said it couldn’t be completed at the Bakery dept but to go to customer service. Hubby waits in line for 30+ minutes and customer service says the Bakery dept can do adjustments. (!$@#*(!*#!)
Hubby gets out to the car with the 2 cakes and one of them is completely sliding around in the plastic case. Have to go back to the Bakery dept, ask them to stick the cake down to the plastic base. I ask who gave my husband the cake like this, I’m told it was Brandy, the manager. I ask to speak to her. «She’s gone for the day».
I know it’s Xmas Eve. All the more reason why I resent what should have been a quick 10 minute task at most turning into an hour and ten minutes.
Safeway American Canyon — get your act together! I don’t know if it’s the employee or the manager lying, but someone is. And while I’m venting, I think it’s totally gross that employees use the shopping carts to empty the trash bins and yes, your management team is aware and yes, it’s still an ongoing problem.